Audi of Downtown LA

This dealership provided the absolute worst experience purchasing a car from start to finish. I purchased a CPO certified vehicle from this dealership and it has several issues. I was told the vehicle wou purchasing a car from start to finish. I purchased a CPO certified vehicle from this dealership and it has several issues. I was told the vehicle would be detailed before delivery, the vehicle arrived filthy with debris throughout the cabin and a horrible smell. They delivered the car with the entire trunk floor missing from the vehicle with exposed wires and hardware. There is coolant leaking, wheel bearing requiring replacement, loud noise echoing through cabin from either the sound system or suspension equipment in the trunk, among several other issues. This car does not meet Audi's CPO certification guidelines as advertised. The car sat at a local service center since taking delivery because of all the issues it has. Even before delivery of vehicle the dealership provided horrible support, from taking weeks to send clear condition photos to the level of customer service experienced by most of their staff, marking up extended warranties thousands above what other dealerships quoted to the cleanliness of the parking lot where they parked the vehicle surrounded by trash. This has been the worst car buying experience from this dealership in my entire life. More

I recently had the pleasure of working with Daniel Catalan when purchasing my Audi A 6 from Downtown LA Audi.I wanted to share my feedback on the experience. Daniel’s service was exceptional. He wa Catalan when purchasing my Audi A 6 from Downtown LA Audi.I wanted to share my feedback on the experience. Daniel’s service was exceptional. He was welcoming, knowledgeable, and attentive to our needs throughout the process. He made us feel comfortable and never rushed. His expertise and commitment to customer satisfaction were evident. I'm highly satisfied with both our new car and Daniel’s outstanding service. He is a valuable asset to your team.Also want to thank sales mgr Lizandro Cornejo and finance mgr Fred Mir Thank you for a great car-buying experience. Best, Artur Oganyan More

November 2022, I took my Q5 in for a recall issue and oil change. I drove my car off the dealer and the display screen went black for a couple of minutes. I tuned the car off to reset the screen and the issu change. I drove my car off the dealer and the display screen went black for a couple of minutes. I tuned the car off to reset the screen and the issue continued. I called the dealer and scheduled a service. The service technician was not able to figure out the issue and after one year I still have the same problem. Service advisor, advised me to buy an Audi iPhone charger, which I did, but that did not solve the issue. I also got an oil change the same day of my recall issue. The service technician failed to tighten up the splash shield and I had an oil leak. May 2023, I return to the service department for an oil change. Just to discover that my engine was leaking oil. The service manager assistant me with the repairs of my vehicle, and I was happy with the repairs. July 17, 2023, I discover that the splash shield was missing from my vehicle. I called the dealer to speak to service advisor and service manager. I left a message and have not received a call. This is unacceptable and I will not give my business to Audi Downtown LA. I do not feel safe having my car service by the staff. More

Efficient and personable service. Excellent service and honest feedback re car. Trustworthy team! Strongly recommend! Excellent service and honest feedback re car. Trustworthy team! Strongly recommend! More

*BUYER BEWARE* I bought an S5 last week from Audi Downtown LA with Mike Jaber as the salesperson who helped me. (pic1) On Saturday I went to pick up the car and noticed two large uneven holes in the Downtown LA with Mike Jaber as the salesperson who helped me. (pic1) On Saturday I went to pick up the car and noticed two large uneven holes in the top of the grill and Mike explained that the license plate frame had been mounted incorrectly and that they would repair/replace it. I was hesitant to accept the car but I trusted the issue would be properly handled since he assured me his GSM and Service Manager were getting involved. (pic2) Mike assured me that his superiors were aware of the situation and getting together to discuss it and would "reach out" (top of pic3) Well... they all ghosted me. Finally, after emailing them that I was unhappy and going to be posting a review of my experience Roger Chammas called me. He said he'd resolve the issue and get right back to me.... I've yet to hear back from him on my follow up emails/texts/calls. What an absolutely horrible car buying experience. More

This was the best car buying experience that I have had in a very long time. Erik was awesome and very knowledgeable. He was super-efficient dealing with all the necessary paperwork making the whole proces in a very long time. Erik was awesome and very knowledgeable. He was super-efficient dealing with all the necessary paperwork making the whole process for us so easy. He is definitely a great salesperson. More

Incredibly poor experience with the service department here. I took the car in for 3 things: a recall service, a noise, and a problem with my navigation system. After taking AN HOUR AND A HALF to check me here. I took the car in for 3 things: a recall service, a noise, and a problem with my navigation system. After taking AN HOUR AND A HALF to check me in and give me a loaner (the loaner was having its oil changed, the loaner had no gas, etc.), they kept my car for a week. When I got the car back, the only thing that had been fixed was the recall. They completely ignored the problem with the nav system - didn't even address it. But the kicker was the noise the car was making. They told me that the noise was coming from a part inside the engine that was "critical to safety" but unfortunately it would cost $5K to fix it because they had to take everything out and put it all back in again to fix this one part (the lock carrier). No negotiation, and they pushed me hard to complete this repair especially after I told them I was getting a second opinion. Seriously, who just pays $5K without asking questions? Anyway, when I took the car to an independent mechanic, he accurately diagnosed the noise coming from under my passenger seat and found a lipstick rolling around under the floor on that side. He charged me $60 to fix it. Unless you like being scammed and lied to, stay far away from this dealership. More

No showed on a service pickup THREE times in a row. Once finally picked up on 4th scheduling, no updates for days until I called and found out the software update recall somehow resulted in destroyed hardwa finally picked up on 4th scheduling, no updates for days until I called and found out the software update recall somehow resulted in destroyed hardware and car was dead. No communication until almost a month and told to pick up the car via text once fixed, even when advised they'd drop off my car. Received dirty. Although polite in person, these guys are a joke and need to get their stuff together. Going to sell the car to never deal with this Audi dealer again. More

Lonnie was very helpful with what I needed. He was awesome in calling my Uber for me rather than keep me waiting there while my car got it’s service and then informing me of when my car was done with awesome in calling my Uber for me rather than keep me waiting there while my car got it’s service and then informing me of when my car was done with its service and sending me back over. He brought my car down and had the door open for me when it was time for me to take my car back! He was great! First time at Audi in downtown. More

I finally have my new car! Gabe at Audi DTLA sold me my car and was super helpful. He knew all of the information I wanted to know and was even able to teach me a few of the short-cut tricks in the car its car and was super helpful. He knew all of the information I wanted to know and was even able to teach me a few of the short-cut tricks in the car itself. For a month, I was being scammed by other car salesmen at other dealerships. I was so glad to finally work with someone who was genuine and helped me in every aspect of the car-buying process. This was my first time. I am so grateful to have my new car, thanks to DTLA Audi and Gabe! Def recommend going here and asking for Gabe. More