Austin INFINITI

The service center at this Infinity dealer is the best dealer service center I have ever experienced, and I have been driving for over 30 years. As a female, I really appreciate how well they explain thi dealer service center I have ever experienced, and I have been driving for over 30 years. As a female, I really appreciate how well they explain things and that they are helpful and absolutely no "talking down" ever or anything negative. Great car service experience dealer is especially difficult for women to find, in my experience, so it is wonderful to have found this service crew at this dealer -- friendly, customer best interests paramount, honest, fair. They arrange rides or a loaner car for my routine service, and do little extra things at no charge (ex., wash car before returning it). They always ask before doing extra things that would be a charge, do not overcharge, and are extremely neat and careful. This is my first Infiniti. When I get my next car I may want to look at a different brand, but I will look at Infiniti first because the ownership experience is so wonderful. Great group of folks here, and they have my loyalty. More

The service center was ready when I arrived for my scheduled appointment. Service consultant allowed time to answer my questions and concerns before work started. I knew what the pricing was going to scheduled appointment. Service consultant allowed time to answer my questions and concerns before work started. I knew what the pricing was going to be before the work started. I was notified before anything extra was done so I could approve the work and pricing. More

I brought my G37 in today to have a routine oil change done, and mentioned to Nick that my brakes were making a squeaking noise and mild vibrations. After a few minutes in the waiting room he came out wit done, and mentioned to Nick that my brakes were making a squeaking noise and mild vibrations. After a few minutes in the waiting room he came out with a printout diagnostic explaining what the techs had concluded the story was with my car. He explained everything clearly and told me that they would resurface my rotors and change the brake pads in addition to the oil change under warrantee. Since today was good friday they were somewhat short staffed and the work took a bit longer than expected, so he was kind enough to comp me the oil change to make up for it. Overall I had a good experience and felt well taken care of by the staff and will definitely be going back. Great job Nick and the rest of the staff you guys earned another customer for the rest of the time I'm stationed down here. More

Having purchased one Infiniti automobile, on a return trip to the dealer for servicing, I mentioned to the same sales agent that I wished to purchase a second Infiniti - this time the SUV - the FX. That trip to the dealer for servicing, I mentioned to the same sales agent that I wished to purchase a second Infiniti - this time the SUV - the FX. That was over three months ago. Not once did I receive a follow up call nor email - not once. I assumed that she had dropped the ball, took my wife to the Lexus dealer and purchased the car we wanted in less than two weeks. I might add that the purchase experience and follow up at Lexus was seamless. Painless. Ten days ago, out of the blue, Camry called me - as I said, three months after we had spoken about the second car. She told that they had "finally" found the car I wanted. Having spoken to others, more senior, at the dealership, I am aware that she was not telling me the truth. She had dropped the ball which is what she should have said in the first place. She opted to lie. Had she simply ignored me, as I assumed she did, things would have been fine. I found a car and importantly, my wife is happy with the purchase. camry's mistake was greed - the off chance of selling another car at the expense of customer satisfaction. It's unfortunate that one employee is allowed to impact the relationship. Needless to say, I will not be using her services again and I would strongly recommend that you have a back up plan in the event you are looking at Infiniti cars. More

Shealea Greer with Austin Infiniti made a trade offer to upgrade to a new Infiniti G37 convertible for my wife. She made the offer based on an Infiniti upgrade promotion that prior to my inquiry she admitte upgrade to a new Infiniti G37 convertible for my wife. She made the offer based on an Infiniti upgrade promotion that prior to my inquiry she admitted knowing nothing about. I accepted her offer subject to her inspection of our trade in. Anthony Raglin, a salesman with the dealership, made a trip to our home in Granbury, 3 1/2 hours away to pick up the car and take back for their inspection. I also gave Anthony a partially completed, signed, credit application and copies of my drivers license and insurance. The credit application included my social security number in order to allow them to pull a credit report to verify my credit. After they looked at the car Shealea called several times to discuss the trade value, we finally came to an agreement on the trade value which was exactly the offer amount she had previously made, the only problem, I needed to complete the credit application. I informed her I had purchased several vehicles over the last 12 months with less information than I had provided her and that all of the other dealerships simply used my social to pull credit along with a signed credit application. That was not good enough for her however as she demanded that I fill in the other items missing from the report. The other items were, my place of employment, (we are self employed and I noted that on the application I sent to her) and next of kin who did not live with us as well as some information regarding income and home mortgage. Now understand, I already have an Infiniti lease and also have other Nissan financing in place on another vehicle that was purchased earlier this year. I tried to explain to her that all she need to do was to have her F&I manager pull my credit and she could find all the information she needed. Nothing doing, it was by the book or nothing. When I told Shealea she appeared to be way over her head in as much as her ability to put a sale of this nature together she took extreme offense and cancelled the deal. I sent her a completed credit application the next morning, but she would not accept it. I would never consider doing business with this dealership unless I wanted to be treated like this was my first car I ever purchased. More

Amazing buying experience. We started working with Camy through the dealer website. She got back to us right away with an excellent first offer. We negotiated over the phone and they gave us a deal that co through the dealer website. She got back to us right away with an excellent first offer. We negotiated over the phone and they gave us a deal that could not be beat. When we got to the dealership everyone was very friendly. They made handling our trade in quick and painless. We were walked through all the features of the car and Camy was very knowledgeable. The entire process was very upfront and honest. I would buy from them again and have recommended Austin Infiniti to all my friends. More

I bought a Certified M45 2.5 yrs ago. This weekend I was told by another dealership that my car had 80% of the body repainted. When I purchased the vehicle I was told it had a clean car fax and hadn't been told by another dealership that my car had 80% of the body repainted. When I purchased the vehicle I was told it had a clean car fax and hadn't been in an accident. I will never purchase a car from this dealership again. If you do, paint meter their cars and verify that it hasn't been in a wreck. Protect yourself because this dealership will not. More

Taking my car in to Austin Infiniti for service is always a wonderful experience. Their technicians are efficient and thorough, and I have never had a recurring problem with my car once I take it in. Every a wonderful experience. Their technicians are efficient and thorough, and I have never had a recurring problem with my car once I take it in. Every time I bring my car in for service, I get a fantastic loaner car, and never have to wait around for my car to be finished. Dave Hendricks takes excellent care of me, and lately has even started remembering to ask if my windshield wipers need replacing (in the Texas heat and cold, it seems the windshield wipers give out after about 6 months). Several of my co-workers have bought and service their cars at Infiniti based at least in part on how much I praise the dealership. I would never take my Infiniti anywhere else for service! More

Austin Infiniti 8140 Burnet Road Austin, Texas 78757 Austin Infiniti 8140 Burnet Road Austin, Texas 78757 BEWARE. I purchased my Infiniti from a Dealer outside of Texas. I had only been to Austin In Austin Infiniti 8140 Burnet Road Austin, Texas 78757 BEWARE. I purchased my Infiniti from a Dealer outside of Texas. I had only been to Austin Infiniti one time to have work done on my vehicle, but maintained the vehicle impeccably – just not at Austin Infiniti. I received a letter from Kevin Martin the Vice President of Total Customer Satisfaction via Infiniti National Consumer Affairs Department stating that they had become aware of a cosmetic issue with the dash material on vehicles like mine. For this reason, Infiniti extended my vehicles Limited Warranty to 96 months and unlimited mileage. Several weeks after receiving the letter, my car started to have issues with the dash that was described in the letter that I had received from Infiniti National Consumer Affairs Department. I called Austin Infiniti to schedule an appointment with the Service Department to have the issue corrected, giving them two week notice so that they could make sure they had the parts for my vehicle. After leaving my car with Austin Infiniti’s Service Consultant Steve Donovan, I was told my car would be ready that day. Later that afternoon, I received a call from Steve Donovan saying that my car was not ready, and that they were not going to fix the warranty issue. When explained why by Steve Donovan, I was told that because I had not been bringing my vehicle to Austin Infiniti for maintenance they would not fix my warranty issue. I asked to speak with the General Manager of Austin Infiniti, Allen 'Big Al' Clauss, and he said that they are a private Infiniti Dealer and that they could refuse service to anyone they choose. After picking up my vehicle, I contacted Infiniti National Consumer Affairs Department, to see if they could help me out. I spoke with Emalea Reid, Regional Consumer Specialist for Infiniti North America, and after her research she stated that I would have to take my vehicle to another Infiniti Dealer. The closes Infiniti Dealer is over 80 miles away, and who is to say that they will not refuse the vehicle warranty work as well. When I asked Emalea Reid if I could speak with her supervisor, she refused to tell me how to reach that person or even tell me their name. In short, it is very very confusing as to why Austin Infiniti could refuse to fix a warranty item that I was instructed by Infinity National Consumer Affairs Department to have fixed at their location. PLEASE BEWARE OF AUSTIN INFINITI’S PRACTICES REGARDING HONORING WARRANTY WORK ON ANY INFINITI VEHICLE. More