AutoNation Ford Katy

We were able to be seen right away unlike other Dealerships in the area. Our advisor went out of his way to locate a loaner for us. Great service! Dealerships in the area. Our advisor went out of his way to locate a loaner for us. Great service! More

I recently purchased a used vehicle from AutoNation Ford in Katy, Texas. As the vehicle had literally just come in on trade it was the first time I was not able to take the vehicle home the same day I compl in Katy, Texas. As the vehicle had literally just come in on trade it was the first time I was not able to take the vehicle home the same day I completed the paperwork. The truck went through the dealerships multi-point inspection and had several cosmetic and functional parts replaced prior to being completed. After picking the truck up and driving it for several days I was installing some new suspension components and noticed a significant oil leak. I immediately informed my sales manager Mr. Lindsley. He put me in contact with the service manager Mr. Henry (apologies, I don't have his last name). I explained what I had discovered and he said he had reviewed the email and photos I had sent my sales manager. We discussed the options I had to have the issue evaluated and I determined it best to bring the truck back to his department for assessment. Upon arriving at the dealership, Mr. Henry met me at the service counter and reviewed my situation with one of the service advisors, Mr. Galvan. Mr. Galvan entered my concerns into the file for my issue. He told me that they would inspect the truck and that I should receive a call from him on the following Monday. As promised, the call came on Monday with an update on what the service technicians had discovered and also let me know that the repairs while substantial, would be covered under warranty. Mr. Galvan told me they anticipated having the truck completed by that Friday or at the latest on Saturday. Just as Mr. Galvan told me, I received a call on that Saturday stating the repairs had been completed and my truck was ready to be picked up. Unfortunately I was traveling and wasn't able to pick my truck up until the following Monday. Upon arriving to the dealership Mr. Galvan greeted me and retrieved my paperwork. He provided a thorough description of the work which had been completed and offered an apology for the inconvenience of the issue I had discovered with the truck. While I was disappointed that the vehicle I had purchased had such an issue, which after significant amount of research seems to be a systemic issue with the engine I had chosen for my truck. That is a Ford manufacturing issue which they seem to have addressed in more recent years of this engine. I want to close the review by saying, dealerships such as AutoNation Ford are the teams of people who are challenged to bridge the gaps that the manufacturing processes leave. These people aren't the ones who were in charge of creating or building the vehicles we drive. Often times that is forgotten in the heat of the moment when our vehicles have unforeseen issues. The team members I have encountered throughout my purchase through the repair of this issue have been nothing short of exceptional and attentive. Mr. Falquez, Mr. Lindsley, Mr. Henry, and Mr. Galvan, thank you for making this purchase a most pleasurable one, it is very much appreciated. More

Highly recommend AutoNation Ford. The customer service is outstanding and they go above and beyond to make sure you are completely taken care of. I would definitely return to buy another vehicle. outstanding and they go above and beyond to make sure you are completely taken care of. I would definitely return to buy another vehicle. More

Javier Delgado was very helpful with my new Explorer. This is my 3 car buying on automation ford on Katy. This is my 3 car buying on automation ford on Katy. More

The salesman Stanley Cooper did an outstanding job!! I didn’t feel like I pushed into purchasing anything. Very pleasant experience!! didn’t feel like I pushed into purchasing anything. Very pleasant experience!! More

Excellent costumer service , very friendly , place very clean and fast . I will keep doing my services there clean and fast . I will keep doing my services there More

The service manager took the time to explain in detail what was the problem and how they were going to repair it. what was the problem and how they were going to repair it. More

Mike was great. I came to the shop 5 min before close and he took care off me. he took care off me. More

Jordan and Aaron were so nice to me. Knowing I was a senior citizen they took extra care and time to explain all my options. They are an asset to AutoNation Ford Katy. senior citizen they took extra care and time to explain all my options. They are an asset to AutoNation Ford Katy. More