AutoNation Hyundai Tempe

Normally I have a great experience with service. This time, I had questions. After my service visit, I had a voicemail from the manager stating that if I had any concerns to call back. I called back, g time, I had questions. After my service visit, I had a voicemail from the manager stating that if I had any concerns to call back. I called back, got HIS voicemail, and left a message asking him to call me. No one called. Service told me that my tires needed to be replaced, quoted me a price for getting that done, and inflated my tires all around to 32 pounds. I wasn't told that I was in any danger from the tires, only that the tread was worn. Not two days later my left front tire was totally flat. I was grateful that it didn't happen at 65 mph on the expressway, my normal work route. I had to call for service to get it changed ($60). When the tire was removed, you could see the steel belt on the radial. It was worn through and exposed, and I had been driving on that. The doughnut tire was totally flat and that had to be inflated before I could head for work. I was fairly nervous about the tires and the doughnut didn't look properly inflated. I work a fair distance from Hyundai, so I took my car to the Discount Tires 3 blocks away and had 4 non-brand new tires put on. It was what I could afford. They are at least new, and now I'm not worried that they will blow out on the freeway. I know my car is 6 years old and I know I am on a very strict budget, but if someone had shown me that tire with the exposed steel belt I would have at least purchased 2 new tires immediately. I have complained that the front left tire was losing air on previous visits. If the tires had been rotated previously, someone should have spotted the problem. More

Donna Anderson is the best service advisor I have ever had. she is efficient, helpful, friendly and conducts herself in a very professional manner. I appreciate her straightforwardness as to when my car had. she is efficient, helpful, friendly and conducts herself in a very professional manner. I appreciate her straightforwardness as to when my car will be ready, how long it will take and the estimate for the cost of the service. She also provides a report on things that were inspected and corrected on my car and what kind of service my next visit will cover. Hyundai of Tempe has always provided good service on all my Hyundai cars(we have owned two Accents, two Elantras and one Santa Fe). We are presently giving thought to purchasing another Hyundai by the end of year. We wouldn't think of purchasing another make of vehicle. The cars have all held up beautifully and I believe it is because the service department makes it their top priority to give good, quality service to keep are vehicles going for many years. More

Thank you for exceeding our expectations and for exceeding the performance of two of your Valley competitors ....................................................................... exceeding the performance of two of your Valley competitors ................................................................................... ..................... More

I went looking for a car and Hyundai was recommended by I went looking for a car and Hyundai was recommended by my daughter-in-law as she also has one, and I was pleased with the quality of the cars, I was I went looking for a car and Hyundai was recommended by my daughter-in-law as she also has one, and I was pleased with the quality of the cars, I was well treated by the salesman who showed me around, and also by Alan Franck who did all the paperwork . I have not driven very far yet but what I have I like the feel so far. More

Why do I have such a high rating for Hyundai of Tempe, because of not only Donna Anderson, but because the work of the mechanic Jason, number 1441 (Invoice number HYCS179552). I missed also Mr. Dan Gardne because of not only Donna Anderson, but because the work of the mechanic Jason, number 1441 (Invoice number HYCS179552). I missed also Mr. Dan Gardner, my other favorite person to talk to. Sincerely, Pete More

This was my first experience here as I had just moved from Orlando. Casey was very helpful, explained what service was needed, gave me a tour of the dealership, and gave me a follow-up update after abou from Orlando. Casey was very helpful, explained what service was needed, gave me a tour of the dealership, and gave me a follow-up update after about 45 minutes. He told me it would be done in an hour and a quarter and it was. I will definitely come back for my next service. I rated everything 5's except for price. I know the dealership has to make money to pay it's bills, salaries, etc., but it seems like a lot of money for the actual service, but I love the car and want to keep it running it is. Maybe you need to make the point that paying for the service is a positive reinvestment in the vehicle, not just an expense! I don't believe the dealerships do enough to sell customers on why regular service is a positive reinvestment: continue your positive driving experience, minimize potentential risks, keep vehicle safe for family, minimize potential more expensive maintenance later. I'd be ecstatic if my dealership told me they appreciate my taking care of my car and my (pick a number) 4th oil change was on the dealership as part of it's customer appreciation. More

The sales force at this dealership were all very friendly & knowledgeable. Even the General Sales Manager took the time to personally make me feel comfortable without any pressure in my buying experience! Th & knowledgeable. Even the General Sales Manager took the time to personally make me feel comfortable without any pressure in my buying experience! They did not try to make me go over the budget I had in mind for buying my vehicle. They all worked hard to make this purchase possible & I would HIGHLY recommend this dealership to my friends & family. I will definitely be a repeat customer to this dealership. More

This is the 5th vehicle (3 new & 2 used) I have purchased from Hyundai of Tempe. While Mike Wasserman and his sales staff are always a pleasure to do business with, my real hero in this purchase was my Serv from Hyundai of Tempe. While Mike Wasserman and his sales staff are always a pleasure to do business with, my real hero in this purchase was my Service Writer - Casey Grant. I purchased a used Lincoln Navigator which developed an engine issue the day after I purchased the vehicle. Casey went above and beyond my expectation by making sure that my vehicle was repaired throughly and completely during its first visit back to the dealership. It's efforts such as this that keeps me coming back to Hyundai of Tempe whenever my vehicle needs change. Needless to say I am a great fan and devoted customer of Hyundai of Tempe. More

Ryan was great! The service department is always friendly and fast. And my family and I really appreciate that because we are in and out fast! And Dan Lopez answer all my questions about maybe upgrading my and fast. And my family and I really appreciate that because we are in and out fast! And Dan Lopez answer all my questions about maybe upgrading my car to the new Tucson! You guys are great! Thank you! More

I went to have my Sonota serviced. The service advisors were very friendly, The service was pretty fast, and they fixed my complaint on the first visit. Plus, they washed my car before they gave it back to were very friendly, The service was pretty fast, and they fixed my complaint on the first visit. Plus, they washed my car before they gave it back to me. I would highly reccomend this dealership. Two thumbs up!!! More