Autohaus BMW

outstanding This by far was best experience I have had at the BMW dealership. Brett was professional and efficient. I definitely return for my next car. This by far was best experience I have had at the BMW dealership. Brett was professional and efficient. I definitely return for my next car. More

Chris Was Great I came into pick up my title and have a Genius meting. Since this was my third BMW from your shop, I knew Chris and had watched him progress at Autoha I came into pick up my title and have a Genius meting. Since this was my third BMW from your shop, I knew Chris and had watched him progress at Autohaus. This was my first experience wth him in this position. I am, said kindly, not gifted in the area of technology. Chris was great. He is a good teacher and was most patient. He explained the feature of my new car in a very understandable manner. What a great value added to the purchase of a new BMW from Autohaus.! Congratulations on finds, nurturing, and promoting a great employee like Chris Buie. It says a lot about your judgment that you hired Chris and then trained my so well, More

Service Department Excellence Patti Kupfer assisted me with getting my X3 diagnosed and repaired after it had been in another shop for 7 weeks. She was professional, kind, and on Patti Kupfer assisted me with getting my X3 diagnosed and repaired after it had been in another shop for 7 weeks. She was professional, kind, and on top of everything. She got my car right in and her service manager had the car diagnosed in less than an hour. They had the problems fixed and the car back to me in 24 hours. What a great experience it was. They were honest and told me even though my car had high miles it was worth fixing. I will be a loyal customer because of the excellent service but also because Patti took the time to really listen to our problems with the car and made sure we were taken care of every step of the way. The young man that brought me my car was also very kind and made sure my car was clean and parked close. Great service from beginning to end. More

Exceptional customer service! I have taken my BMW in for service several times and I have never had a bad experience. Outstanding customer service seems to been a normal interactio I have taken my BMW in for service several times and I have never had a bad experience. Outstanding customer service seems to been a normal interaction with Patti Kupfer. I have been in Sales/Home Furnishings for over 25 years, so I know when a person is going above and beyond what is expected of them. A personal thank you to Patti for being an example of what a professional should be. More

Fantastic as always Ethan took care of my car when I got in. I was an unexpected customer that day but he still found a way to get me in seamlessly. He is always so kind Ethan took care of my car when I got in. I was an unexpected customer that day but he still found a way to get me in seamlessly. He is always so kind and thoughtful, respecting both my time and me personally. I will always see him whenever I need to be worked on!! Thanks Ethan for EVERYTHING :) More

Outstanding Customer Service For Return Customer My experience with Dennis and the team that helped him put a deal together for me was oustanding. I owed more than my car than I was going to get for My experience with Dennis and the team that helped him put a deal together for me was oustanding. I owed more than my car than I was going to get for a trade in, but Dennis and his team worked hard to find a solution that would fit my budget and my wish list for a new car. Moving forward I decided to lease vs. buy so that I would not be in the same position that I was in this time. I did this to ensure the vehicle was going to be under warranty and also to never be upside down again. Dennis found a corporate loaner that had very low mileage and it was totally loaded. Not only was it a unique color, but it had all the bells and whistles on it too. I am happy to be a 3 time customer of Dennis and his team for both me and my wife. Autohaus BMW is my dealer of choice in the STL area. More

Exceptional Support and Service with Patti Kupfer I recently had to bring in our 5 series for a recall. I received a notice from BMW to contact my local dealer and set my appointment with Patti. From I recently had to bring in our 5 series for a recall. I received a notice from BMW to contact my local dealer and set my appointment with Patti. From the first point of contact Patti was incredible. She setup the appointment for me, had a loaner car ready to go, contacted me on the update of the repair and was poised and ready to help in anyway possible. Patti is just a terrific asset and partner for me and my 5 series. We need more Patti's in the world! She is amazing. More

Great experience as always! Chris scheduled my oil change appointment with ease. He was professional and friendly as always. I was out in about 45 minutes and enjoyed some nice c Chris scheduled my oil change appointment with ease. He was professional and friendly as always. I was out in about 45 minutes and enjoyed some nice coffee and food while I waited. The team at Autohaus is always top tier! I always appreciate the way the service team makes customer service a priority. Good job guys! More

First-class, professional service Autohaus is known for their top-notch service advisors, and I have always received exceptional service and treatment from Chris Clem in all my visits. Autohaus is known for their top-notch service advisors, and I have always received exceptional service and treatment from Chris Clem in all my visits. Every facet of the service experience is professional, smart, and efficient. Chris is sensitive to my time constraints and always takes care of me in a timely and efficient manner. I was recently involved in a minor, yet potentially serious accident to the undercarriage of my car. While drivable, I still had some fluid leakage plus other damage to the car. I left a message with Chris at night and by 7:30 the next morning he followed up with me, got my car up on the rack that afternoon, ordered my out-of-stock parts, and had me back in my vehicle by noon the next day. That was truly incredible service! More

Service Advisors Over the many years I have had Autohaus service my cars Dan, Mike & Gregg have always been very polite and helpful. Nothing is forever a new crew of s Over the many years I have had Autohaus service my cars Dan, Mike & Gregg have always been very polite and helpful. Nothing is forever a new crew of service advisors are coming and Ethan has stepped up and I appreciate his conscious effort for a seamless experience. More