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Autohaus BMW

St. Louis, MO

4.8
3,791 Reviews
Autohaus is one of the largest and fastest growing BMW Centers in the Midwest. Our ultra modern facility has only enhanced what we pride ourselves on..."The Autohaus Experience". In an industry trending toward multi-dealer conglomerates that operate multiple franchises in several states, this dealership is still family-owned and operated. Its long-appreciated charm and dedication to service has helped form "The Autohaus Experience". All of the work and dedication finally culminated with the opening of the state of the art BMW facility at 3015 South Hanley Road in 2007. The Best People The Best Product The Best Facilities The Best Selection The Best Experience The Autohaus Experience
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3015 S. Hanley Road

St. Louis, MO

63143

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Showing 3,791 reviews

January 23, 2016

Excellent Service My experience with Autohaus and my service technician, Linda Schafer was nothing less than excellent. My problem and options were explained to me thor More

by Sadie123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Linda Schaefer
January 22, 2016

Excellent Service This past week my BMW developed a problem that could have been catastrophic. My service advisor, Linda Schaefer welcomed me without an appointment an More

by savta5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Linda Schaefer
January 20, 2016

Excellent Service My service appointment at Autohaus was exceptional this morning. I was working with service advisor Patti Kupfer to identify a noise that had develop More

by fjf888
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patti Kupfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 19, 2016

The very best service around! I have been going to Autohaus for my purchases and service for several years now. Prior to that, I used another dealership in town. There is no comp More

by Erin H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Linda Schaefer
January 19, 2016

Great service I was in for service for my BMW and had the pleasure of working with Patti. She took the time to make sure I was satisfied and seemed to actually care More

by birdguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patti Kupfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 18, 2016

Great Experience After looking at several dealerships we decided to to purchase from John Lydon at Autohaus. The experience was a step up from all the others! His kno More

by autohaus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alicia Botsch
January 16, 2016

Fabulous! We would highly recommend leasing or buying a car from Autohaus, especially from Karen. Her understanding of our needs & then exceeding them has amaz More

by DAJ001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alicia, Rick Riccio, Karen Lowery
January 15, 2016

It was amazing Nick Guyton was a very friendly and knowledgeable salesmen. I would recommend anyone going to autohaus to work with nick. If not you're going to regre More

by Janet223
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Guyton
January 15, 2016

John is not only knowledgeable but professional in every way John's experience and low key demeanor allowed me to make a thoughtful and educated decision on my vehicle purchase. I didn't feel he was pushing me More

by Rhass
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Fultz
January 14, 2016

bad experience Car was towed to dealership to have a water pump replaced. I informed the dealership that I was unable to pick up car for about two weeks because I w More

by kevin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Crader
Jan 20, 2016 -

Autohaus BMW responded

Kevin, thank you for taking the time to let me know about your recent bad experience with my service department. First, I sincerely apologize for your experience. Your review was accurate & fair, & did bring some issues to my attention that needed further review. My team definitely did not deliver the service that we are known for & failed to meet the standards for customer satisfaction that we expect from them. I have reviewed where we went wrong & have implemented processes that should ensure that other customers will not have the same issues that you experienced. Again I am sorry that our performance fell below your expectations. I hope you will still consider us for your future needs. We are a BMW Center of Excellence & the top-rated BMW dealer in Missouri for customer satisfaction based on on-line reviews thru DealerRater.com. Best Regards, Kevin Dwyer General Manager

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