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Autohaus BMW

St. Louis, MO

4.8
4,453 Reviews
Autohaus is one of the largest and fastest growing BMW Centers in the Midwest. Our ultra modern facility has only enhanced what we pride ourselves on..."The Autohaus Experience". In an industry trending toward multi-dealer conglomerates that operate multiple franchises in several states, this dealership is still family-owned and operated. Its long-appreciated charm and dedication to service has helped form "The Autohaus Experience". All of the work and dedication finally culminated with the opening of the state of the art BMW facility at 3015 South Hanley Road in 2007. The Best People The Best Product The Best Facilities The Best Selection The Best Experience The Autohaus Experience
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3015 S. Hanley Road

St. Louis, MO

63143

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Showing 4,453 reviews

October 29, 2017

Very good experience Very happy with purchase and trade in experience. Felt both were negotiated fairly and really enjoyed working with Joe. Small hiccup resolved to my More

by Kellyo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Riccio, Joe Bauer
October 28, 2017

Amazing people I brought my car in last week because I was having an issue with my engine. I determined it was in my best interest to have the professionals look at More

by Young@heart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica, Ethan Krysiak
October 26, 2017

Happy Owner I brought my car in for a recall and sat with Ethan. He had the shop look the car over and found a few items that needed attention. He found a loaner More

by Bmw john
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ethan Krysiak
October 26, 2017

Terrible Service The worst service I've ever had at any dealership, I will never buy another BMW because of how terrible they handle situations. I paid over $13,000 fo More

by Bserkes328
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Clem
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2017 -

Autohaus BMW responded

I am sorry for our part in this unacceptable experience that was delivered to you. I have counseled my staff and made sure that they know to get a manager involved in situations such as you experienced immediately when they feel they may not be able to make a customer completely happy. Had that been done, I believe we could have avoided this outcome for you. It was unfortunate that your issues involved equipment from a third party, Dinan, and that, therefore, they were directing the diagnosis to repair your vehicle. Still, I understand that you are my customer and I am responsible for your satisfaction. We will probably dissolve our partnership with Dinan based partly on their response to your issue. It is also my understanding that another repair facility was involved with Dinan and attempting to repair this issue. While I understand your decision to get a second opinion, it obviously complicates my ability to resolve the problem. When you returned your vehicle to me after their repair also failed, we were still attempting to get this resolved to your satisfaction. I am sorry we were unable to do so when you removed your car from my facility. I would be happy to continue to work with Dinan on your behalf if you wish me to. Again, I apologize that your situation was not brought to my attention earlier. My sales director reached out to you when we saw your review. My direct line is 314-880-8411 and my email address is kevin.dwyer@bmwautohaus.com. If there is anything I can do to help or if you would like to discuss this further, please contact me. We have been serving the St. Louis community for over 50 years and customer satisfaction is our highest priority. We are the highest rated BMW dealer in Missouri for the last three years running based on customer satisfaction from on-line reviews posted to this website. I am disappointed when we fail to live up to our reputation, but all we can do is acknowledge our mistake, apologize, and focus on doing better in the future. Kevin Dwyer General Manager

October 24, 2017

Simply the Best! Had my x5 here few times in the last couple months.Few major things was wrong with my car.Which All have been fixed,&my car drives like new again. Al More

by Runnerrr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Suraci
October 21, 2017

Outstanding Customer Service I recently purchased my 5th BMW from this dealership. The customer service is always 5-star--from sales (Bob Dedert), to Finance (Rick Riccio), to S More

by cvanco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Dedert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Clem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Buie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Riccio
October 20, 2017

Do not go here for service. None found. I had an appointment for a small service on my BMW. I was told to wait until Mike (Crader I assume) finished with his current client; he would come t More

by Pamela
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Mike didn’t work with me, but he apparently was supposed to. , Mike Crader, Amanda Suraci
Oct 23, 2017 -

Autohaus BMW responded

I was disappointed to hear of the unsatisfactory service that you experienced at our store. I apologize for your inconvenience and for giving you the impression that customer satisfaction is not important to us. I assure you that it is and that this treatment is not the norm at Autohaus. We are family owned and have been serving the St. Louis community for over 50 years. We have been recognized as the number one ranked BMW dealer in Missouri for the last three years running by DealerRater, the website where you left your review. DealerRater bases that annual award on customer satisfaction as shown by on-line reviews that are posted to their website. Our great reputation is a result of our employees being focused on making our customers happy each and every day. I realize that all the accolades in the world can't make up for how you feel when you did not experience the level of service we are known for. Again, I apologize for that. Should you change your mind, I can guarantee that you would be happy on your next visit.

October 17, 2017

Excellent Sales and Service I have been a customer of Autohaus BMW for many years. I have had nothing but great experiences working with the sales department, the service depart More

by JMO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Riccio, Dennis Schaffner, Linda Schaefer, Alicia Botsch
October 17, 2017

Perfect Experience I've been doing business with Autohaus for a number of years, as have both of my children. I'm now driving my fifth 5-Series, the last three of which More

by jeff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Schaffner, Linda Schaefer, Eric Fultz
October 15, 2017

Service department exceptional Service quickly did the taillight recall. At this visit, Patti Kupfer noticed work needed under warranty. She accommodated my schedule to get the wo More

by HappyBMWowner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patti Kupfer
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