Autohaus BMW - Service Center

Our service rep was thorough. The process was efficient. And there was no cost. Overall excellent experience. I’m not sure why you need twenty five words. And there was no cost. Overall excellent experience. I’m not sure why you need twenty five words. More

My last trip in to Autohaus was less than enjoyable. I had a 10:00 appointment that day and arrived on time. Was immediately greeted by one of the porters and was told to have a seat in the waiting area, had a 10:00 appointment that day and arrived on time. Was immediately greeted by one of the porters and was told to have a seat in the waiting area, which I did. There were a few people ahead of me, so I expected to be waiting at least 20 mins or so. About 45 mins into my wait, I looked over (since it is all open now to the showroom, that there was nobody at the service advisors desks. So, I walked over and saw the porter that had greeted me and asked if I was next. He went over to one of the advisor’s desks, which happened to be Amanda, and said this customer is next. To be fair, Amanda was not aware that I had been waiting that long, but I was not happy. She proceeded to write me up and asked if I would be waiting and I told her I had already been waiting for 45 minutes and would just like to get the loaner I was promised and leave. She apologized that she didn’t know I had been waiting so long and proceeded to get my information for the loaner vehicle. I don’t usually complain on any surveys, but I felt that it should be pointed out to people that come in for service of what the process is. Do I need to walk over to the service advisors and ask if I’m next in line or wait for them to come over and get me? It wasn’t clear. Seems like there was some miscommunication between the porters and the service advisors. Other than that, everything else went very smooth. Amanda even called later to let us know that my wife had left her purse in the loaner vehicle after we had returned it. We’ve been Autohaus customers for a long time, dating back to when the store was off of Maryland in Clayton. Always has been a first class operation. Just wanted to constructively point out an area of opportunity for improvement. Thanks for reading and will be back again down the road. Cheers! More

The staff were courteous and professional. My service was performed timely and my car was clean when delivered. My mechanic, James, did everything needed to put my car in tip top shape. performed timely and my car was clean when delivered. My mechanic, James, did everything needed to put my car in tip top shape. More

Linda was very professional and helpful in handling my service needs. She identified problems and resolved them for me. A part needed to be ordered and she worked with my schedule to get the work complet service needs. She identified problems and resolved them for me. A part needed to be ordered and she worked with my schedule to get the work completed on time. She is terrific. More

Always amazing service ! Patricia Kupfer professional and extremely helpful! The showroom , service area, the waiting room pristine since the remodel! Overall I recommend business with BMW Autohaus without h extremely helpful! The showroom , service area, the waiting room pristine since the remodel! Overall I recommend business with BMW Autohaus without hesitation 👍 More

Good, prompt service, painless experience which is rare for service experiences! Mike, in particular, was very friendly (and funny) and accommodated me as well as possible. I appreciate the team at AutoHau for service experiences! Mike, in particular, was very friendly (and funny) and accommodated me as well as possible. I appreciate the team at AutoHaus. More

Timely, courteous, and very efficient- from start to finish The reason for the visit was a BMW recall That I had been alerted to and it, of course, free if charge finish The reason for the visit was a BMW recall That I had been alerted to and it, of course, free if charge More

Very courteous Service Advisor who provided me with information about the possible costs and set up an appointment to have the vehicle checked . They are tied into BMW service software so could advise information about the possible costs and set up an appointment to have the vehicle checked . They are tied into BMW service software so could advise on service needed. Maintenance oil changes are lower priced than Jiffy Lube. Car was quickly checked and oil change was completed fast. They did not do or recommended work that wasn't needed. Very nice waiting area and customer flow through the service advisors and cashier area. Highly recommend using both for repair and maintenance services. More

Excellent serviceLinda provides great support and Excellent service Linda provides great support and direction for my wife. When we are ready we will be contacting Linda for assistance with a new BM Excellent service Linda provides great support and direction for my wife. When we are ready we will be contacting Linda for assistance with a new BMW More

Service call was quick and comfortable I didn't buy my car here but the new facility is very nice. The staff was courteous and my oil change was quick and painless. A dealer a bit further t I didn't buy my car here but the new facility is very nice. The staff was courteous and my oil change was quick and painless. A dealer a bit further than this one from my house had a better deal on the oil change price but the difference wasn't worth the drive. More