Autohaus BMW - Service Center

For the almost 3 years of owning my first BMW, the entire staff has been so patient, considerate and helpful. Because of how the dealership treats customers, my husband bought his first BMW a year later. staff has been so patient, considerate and helpful. Because of how the dealership treats customers, my husband bought his first BMW a year later. More

Would Expect Better.. This was my first scheduled maintenance appointment since buying my X3 and the whole experience made me regret purchasing a car at this dealership. I This was my first scheduled maintenance appointment since buying my X3 and the whole experience made me regret purchasing a car at this dealership. I booked my appointment online way in advance when the maintenance email was sent to me. Would have been nice to get a reminder email or phone call about the appointment, as my old dealership did. I thought since you all were finally in your new building things would be more hospitable than they were when purchasing the vehicle from the trailer set-up.... My service adviser, Mike Crader, was not helpful or informative about my questions about my car and what I should be getting done after 10,000 miles as I have NEVER owned a BMW before and don’t know what is included and such since I purchased a maintenance package. I asked if I should be getting the tires rotated and he responded "that's up to you and it will cost you $50". Rude. Wasn't ever informed of what was all going to be done or what a standard oil change entails- he just pushed papers across his desk and told me sign. I waited for 2 hours for a standard oil change, not once given an update by any staff (mind you there was minimal people in the waiting room and certainly did not look busy this afternoon). I understand I asked for other minor things to be looked at and it might take a little longer than the projected hour wait time for an oil change, but seriously someone could have at least came over and gave me an update. After waiting 2 hours, I walked over to the service advisers desk and he was like “oh let me check on your car” then a few minutes later I was suddenly told it was done by the check out lady who I had to ask what the paperwork said and what they even did to my car while she was swiping my credit card. I would think good customer service would entail the service adviser immediately following up with the paperwork and any questions or next steps before paying the bill, seeing as how he wasn't with ANY other customers and just chatting with co-workers. The check out lady handed me my keys and said “it’s parked out front”. It wasn’t even near the service garage or in plain sight. The interior was POORLY cleaned, even if you ONLY vacuum with an oil change (which I find ridiculous considering the amount I paid for this car) I would expect it to be a better job than this and at least wipe down the inside. I owned a Chevrolet before this car and was treated a 100 times better at that dealership. I thought part of buying a “luxury” car would include WAY better customer service and an emphasis on detail. I will be getting my future car maintenance at a different BMW dealership. I’m disappointed I was assigned to this adviser and now have a negative feeling towards Autohaus. More

Outstanding service. The service contact at Autohaus, Chris Clem was a real problem solver. He listened and was very responsive. He kept me updated on the progress of the service work being completed.. Chris Clem was a real problem solver. He listened and was very responsive. He kept me updated on the progress of the service work being completed.. More

Ethan Krysiak went above and beyond when I brought my car in for routine service and possibly a 4 X 4 malfunction on my vehicle. I was treated with the red carpet service as soon as I dropped my car off. in for routine service and possibly a 4 X 4 malfunction on my vehicle. I was treated with the red carpet service as soon as I dropped my car off. He had a brand new 2020 BMW waiting for me. Ethan not fully diagnosed my vehicle but was very patient with me explaining the entire coverage of my extended warranty. I would only recommend Autohaus for any service on a BMW. Thank you so much! Teresa Johnlikes More

Everything has been great with my new car. Did Euro delivery in Dec 2018 and just was in for 1 year oil change. I was in and out in one hour even though they were busy. delivery in Dec 2018 and just was in for 1 year oil change. I was in and out in one hour even though they were busy. More

Service department was very friendly and easy to deal with. I was in for an oil change and wanted them to take a look at a few other things. They finished the job very quickly and were transparent about with. I was in for an oil change and wanted them to take a look at a few other things. They finished the job very quickly and were transparent about everything they did. I was impressed with the service especially since they were extremely busy that day. More

We LOVE the service we get at Autohaus BMW!! Linda Schaefer is BY FAR the best service advisor we've ever worked with. Always keeps us informed at every step in the process and makes us feel like the Schaefer is BY FAR the best service advisor we've ever worked with. Always keeps us informed at every step in the process and makes us feel like the most important customers she has!! More

The associates at Autohaus BMW service are all very helpful and friendly. They make sure to explain the work being performed and keep you updated on progress. helpful and friendly. They make sure to explain the work being performed and keep you updated on progress. More

Excellent service courteous polite - car was immaculate when I picked it up I’m always pleased with the work at auto Haus as well as the staff when I picked it up I’m always pleased with the work at auto Haus as well as the staff More

From the loaner car to my car the service I received was outstanding. Including service rep Chris Clems. Thank you for a job well done outstanding. Including service rep Chris Clems. Thank you for a job well done More