Autohaus BMW - Service Center

Unscheduled Maintenance Brought in auto to have 'Service Engine Soon' lamp troubleshot. Mike Crader provided me a loaner vehicle and kept me updated by phone on the methodic Brought in auto to have 'Service Engine Soon' lamp troubleshot. Mike Crader provided me a loaner vehicle and kept me updated by phone on the methodical troubleshooting results as his technicians discovered first electrical sensor errors as well as a dangerous headcover oil seal leak. Further investigation identified an additional oil leak on the front water pump housing. After confirming with me on work I wanted performed. All faults were repaired efficiently and quickly. Mike has been my go-to-guy at Autohaus since I have owned my 525i. I attribute the longevity of safe, efficient running of my vehicle for over 266,000 miles to Mikes attention to detail and professional management. Can't say enough about Mike's ability to communicate maintenance issues and translate my decisions into positive results. Thanks much Mike and Merry Christmas! More

Mike Crader and Linda Schaefer Mike and Linda were the Service Advisors helping my daughter and I with our respective X3 vehicles on the same day. As always the service experience Mike and Linda were the Service Advisors helping my daughter and I with our respective X3 vehicles on the same day. As always the service experience and timely communication were excellent. They are two of the best at what they do. John Pomilio More

Comprehensive Service Advisors We have been taking our BMW's to Autohaus for over 15 years. Linda knows BMWs and gives comprehensive guidance on necessary and suggested repairs, kee We have been taking our BMW's to Autohaus for over 15 years. Linda knows BMWs and gives comprehensive guidance on necessary and suggested repairs, keeping our vehicles in the same condition as when we acquired them. More

Mike Crader and Service Team I have worked with Mike for years (yes, 1992 when I purchased my first 325i). Mike is a man of honor and integrity. I know I sometimes frustrate him I have worked with Mike for years (yes, 1992 when I purchased my first 325i). Mike is a man of honor and integrity. I know I sometimes frustrate him since I like to do a lot of things myself hands-on (not a normal thing for most BMW owners). Mike is a great guy and willing to share advice and tell me when I'm going astray. We haved shared car stories since we are both "Motorheads" and not just BMW. I think Autohaus has always been a high integrity dealership and they never cut corners. It is also great to see long term employees like Gerd Peterman and his son. That says a lot about the manner in which this dealership treats there employees. It is not a revolving door where you always see new faces coming and going. You see people with great knowledge and skills, willing to give the best advice. Mike Crader is one of the primary reasons I come to Autohaus...a truly fine gentleman! More

Patti Kupfer and Sam Steidley I’ve been a satisfied Autohaus BMW customer for over 40 years. I recently brought our 2013 X6M in for service. Patti and Sam went above and beyond to I’ve been a satisfied Autohaus BMW customer for over 40 years. I recently brought our 2013 X6M in for service. Patti and Sam went above and beyond to make sure we that our vehicle was well taken cared or ...as she (and he) does every time we bring it in. More

Worst service experience ever It started in trying to make the appointment for a recall. It took 2 calls, numerous cycles through an automated system and over 2 minutes total of r It started in trying to make the appointment for a recall. It took 2 calls, numerous cycles through an automated system and over 2 minutes total of ringing to actually get a service adviser on the line. After dropping off my car at 8:30 a.m. for a simple software update which should have only taken several hours, the dealer told me when I called to check that afternoon that they hadn't even brought my car in. They would need to keep it overnight. When I did not hear from them the next morning, I called only to find out that my car was ready. No call to inform me. When I arrived to pick up my car, they said they would bring it around, no different than any other dealer. Autohaus, however, did not bother to inform me when they brought the car up. When I discovered it sitting outside, I went out to leave and found the car locked. This then required them to hunt up my keys. When I climbed into the car, I fell into the seat. Both front seats were set to their lowest settings. All my presets were deleted and my cell phone Bluetooth connection was gone. All for a simple software update for engine lubrication. Audi, Jaguar, even Infiniti, showed me far better customer service than Autohaus. While I love the car, I will never buy from Autohaus in the future nor would I recommend them. More

Great Service Came in to get my tire pressure checked and received great customer service. I was able to speak with some of the staff and they were so nice. Came in to get my tire pressure checked and received great customer service. I was able to speak with some of the staff and they were so nice. More

FANTASTIC SERVICE While driving to St Louis for a 2 day meeting meeting, I got a diagnostic warning on the car. Made it (in panic mode) the last 12 miles to my hotel an While driving to St Louis for a 2 day meeting meeting, I got a diagnostic warning on the car. Made it (in panic mode) the last 12 miles to my hotel and called the closest BMW dealer just before closing time. I wanted to have the car towed over to the service dept. I was told the service dept was really backed up and to call back when they opened tomorrow morning. When I called back at 7AM, I got Patti Kupfer. She said send it on over and she'd get it looked at and see what they could do. She called back later that day and told me the problem and said the parts were in stock and she thought they could get it finished by the time my meeting was over. True to her word the car was ready as promised! Great service! More

Always Amazing! I can honestly say that I actually LOOK FORWARD to bringing my car in for service because everyone is always professional, friendly and patient. Espec I can honestly say that I actually LOOK FORWARD to bringing my car in for service because everyone is always professional, friendly and patient. Especially Amanda Suraci, who always takes the time to explain the recommended services as well as my options. Amanda is a GREAT employee and Autohaus is a great dealership! More

Always great service!!! Great service! Always appreciate the timeliness and completeness. Great waiting area!!! And if I need a loaner.. no issue. It’s a joy to go to Autohau Great service! Always appreciate the timeliness and completeness. Great waiting area!!! And if I need a loaner.. no issue. It’s a joy to go to Autohaus for service, even if I couldn’t get my car there this time. More