Autohaus BMW - Service Center

Always great working with Linda Working with Linda has always been a great experience. I met her at her previous dealership and followed her over to Autohaus. I tell everyone I kno Working with Linda has always been a great experience. I met her at her previous dealership and followed her over to Autohaus. I tell everyone I know that has a BMW to call Linda when they need service done. More

Amazing people! I had an "electrical system failure" on my way home from work. It was after 5, and was concerned I wouldn't be able to get my car into the shop. I c I had an "electrical system failure" on my way home from work. It was after 5, and was concerned I wouldn't be able to get my car into the shop. I called Autohaus and asked for Chris Clem, as he usually helps me out. He was on the early shift that day, so Patti Kupfer helped me. She told me to bring the car in right away and they would see me (which impressed me). I made it there shortly before closing. Patti was very helpful in checking me in and listening to my concerns about the car. It took a while to figure out what was going on with my car with the gremlin in my car. I give James Pfeifer (technician) a lot of credit for his patience and his diligence in uncovering the root issue, which was exasperated by not having access to the electrical system. The “behind the scenes” techs sometimes get overlooked in a review, but he did great work! I know Victor helped out as well. The issue was going to require a fairly extensive fix. Patti was great about calling me with updates, and Chris helped fill me in on any day Patti was off. As always, I am thoroughly impressed with the Autohaus service team. No one likes to have their car in the shop, but Patti, Chris and James did their absolute best to keep me informed of the progress, cover the associated costs via warranty and do it all with a smile. I would never hesitate to recommend Autohaus service to anyone! More

Impeccable customer service.. Every time I interact with Autohaus, they are professional, courteous and knowledgeable. They go out of their way to make my experience as seamless an Every time I interact with Autohaus, they are professional, courteous and knowledgeable. They go out of their way to make my experience as seamless and pleasant as possible, which is a helluva thing considering you're working with a car service repair shop! More

Politely set expectations and ALWAYS deliver Great communicator-Greg is professional, very detailed and pro actively looks out for me-When I have questions he explains in terms I understand- G Great communicator-Greg is professional, very detailed and pro actively looks out for me-When I have questions he explains in terms I understand- Great example how Greg differentiates himself and adds value- I asked a question about maintenance, instead of quickly answering he asked me a couple specific questions about my driving habits- then provided an answer specifically addressing my needs- Outstanding Service More

Very pleasant She was very helpful and patient with helping me to understand what I need done. She was friendly polite and very professional. She knew what she was She was very helpful and patient with helping me to understand what I need done. She was friendly polite and very professional. She knew what she was talking about I didn't leave not really understanding what was going on. More

Great Service Experience Chris Clem at Autohaus service always does a superb job. He is always polite, knowledgable and provides constant updates for any service longer than a Chris Clem at Autohaus service always does a superb job. He is always polite, knowledgable and provides constant updates for any service longer than a day. He also makes it very easy to do business with. Of all the dealers I have had service with over the years (BMW, Audi, Porche), Chris and Autohaus are the only ones who deliver a consistently positive experience. More

I dealt with Mike Crater...they took my car ontime, did the Dealt with Mike Crader...took the car on time and the work was done on time as promised and a clean car as a bonus! Dealt with Mike Crader...took the car on time and the work was done on time as promised and a clean car as a bonus! More

it's a great sevice! I enjoy going to have my car serviced, I couldn't ask for a better service advisor, would recommend the dealership to anyone need to buy or have servi I enjoy going to have my car serviced, I couldn't ask for a better service advisor, would recommend the dealership to anyone need to buy or have service. More

Fantastic Customer Service! You often hear horror stories about either the lack of customer service or the too excessive cost when working with the dealership. Autohaus is defini You often hear horror stories about either the lack of customer service or the too excessive cost when working with the dealership. Autohaus is definitely a step above the rest! Patti Kupfer has done an outstanding job of listening to my requests, taking a proactive approach to ensuring my experience in car repairs was quick, responsive, and worked around my crazy schedule. I have found their costs to be comparative to those who are not dealers and for each item I have requested to be reviewed, they have addressed with courtesy and efficiency. To seek to meet my needs and being true to their commitment, that's top quality customer service! Your competitor is only three miles from my home but I choose to take my business to Autohaus. Well done Autohaus for your commitment to those seeking your services and employing highly talented candidates like Patti....it's why I keep coming back! More

Great customer service My experience with Autohaus BMW has been excellent since moving back to this area. Most recently, I had a repair that needed to be taken care of immed My experience with Autohaus BMW has been excellent since moving back to this area. Most recently, I had a repair that needed to be taken care of immediately. I called in the afternoon and was able to get an appointment the next day. Mike Crader, service advisor, took great care of me. He had me in and out quickly, and called to follow up. I appreciate the fast, convenient service as well as being treated with respect and in a friendly manner. I'm glad I chose Autohaus BMW. More