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2,245 Reviews of Autohaus BMW - Service Center
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May 20, 2016
Autohaus has changed for the BETTER!!! My first BMW was purchased from Autohaus in the 80's. Obvious enough, I was not happy with the company then, that I moved to another dealership... "P My first BMW was purchased from Autohaus in the 80's. Obvious enough, I was not happy with the company then, that I moved to another dealership... "P____" for the next 3 BMWs that I had. Four yrs ago, I decided to come back and give Autohaus a try again. Autohaus has changed for the better!!! From the building at this new location, the sales staff but most of all your SERVICE department. Linda Schaeffer, of the service dept. has taken cared of my needs from the very start. EXCELLENT!!! I am now happy and will remain with your company because of the service I have had. As they say, we already know that BMW is the best car... but what makes us come back time and time again is not the sales but the SERVICE!!! More
by YNNA
Employees Worked With
Linda Schaefer
May 20, 2016
Wunderbar! I have never had a bad experience at Autohaus BMW in the last 21 years. From sales to service it's a first class business to deal with. I would not co I have never had a bad experience at Autohaus BMW in the last 21 years. From sales to service it's a first class business to deal with. I would not consider going anywhere else. More
by miketurf
Employees Worked With
Mike Crader, Greg Issitt
May 20, 2016
Excellent I would highly recommend Autohaus to anyone looking to purchase a BMW or to have a car serviced. The service department consistently exceeds expectati I would highly recommend Autohaus to anyone looking to purchase a BMW or to have a car serviced. The service department consistently exceeds expectations with their flexibility and quick turnaround. Thank you! More
by BMW7
Employees Worked With
Mike Crader
May 19, 2016
Patti Kupfer I was very satisfied with my service experience. Patti went out of her way to help me understand the issue with my car and was even better at assuring I was very satisfied with my service experience. Patti went out of her way to help me understand the issue with my car and was even better at assuring things were done properly to get it fixed right the first time. I will always come back to Autohaus to service my BMW and will look for Patti again for her great service. More
by LuvBMW
Employees Worked With
May 17, 2016
Linda Schaeffer The service department at your dealership is ran like a well oiled machine! I'm always SO impressed with how efficient everyone is! I'm always in an The service department at your dealership is ran like a well oiled machine! I'm always SO impressed with how efficient everyone is! I'm always in and out and always offered a "loaner" if the wait is going to be longer than usual! I also thought Linda in service did a remarkable job today! She was friendly, courteous and went above and beyond for me! Kudos to the service department--your team should be emulated by other service departments!!! More
by Laksales
Employees Worked With
Linda Schaefer
May 12, 2016
Buyer (Service Customer) Beware I had some work done on a door lock, and they were a bit sloppy putting the door panel back together. What's really baking my noodle though, is that a I had some work done on a door lock, and they were a bit sloppy putting the door panel back together. What's really baking my noodle though, is that aside from the door lock job they told me it took the mechanic 1 1/2 hours (at $150/hr labor) to replace a couple small pieces of weather-stripping along the top of the side windows (the roof edge), but when I later replaced nearly identical pieces myself (the adjoining ones), it quite literally took me no longer than 3 minutes to complete both sides! 1 1/2 minutes/side. 3 minutes total! This was rather upsetting to me to realize that these folks, who I trusted, are not forthright with regard to customer labor charges. My advice to customers is to be wise so as not to be taken advantage of, which might mean just going someplace else for service. FYI: with regard to Autohaus' response to this review, let me say here that the leak is totally fixed now that I replaced the other top pieces of weather-stripping myself. I had originally requested that all 4 top pieces be replaced, but they decided on just two after I refused let them replace ALL the roof weather stripping at a huge expense. They did tell me that partial replacement probably wouldn't work, and they seemingly went ahead and threw in the two small pieces with that intention. Autohaus had done a diagnosis on this before (about 6 months earlier), and their chosen course of repair based on this "diagnoses" was completely useless. The lock they "fixed" is also now behaving oddly. I sure hope that it doesn't fall apart. Enough said about all of this. This whole experience has been utterly awful and, for the most part, a waste of money. I'm investing in the time to write this review for no other purpose than to help others make informed decisions about who they do business with. There is no malicious intent here. I wish I had been a bit more informed about what I was heading into before I went where I did for service. More
by dwebr1
Employees Worked With
May 05, 2016
Great experience Chris went above and beyond for my car's service needs. Answered all my questions and explained everything. Great customer service and professionali Chris went above and beyond for my car's service needs. Answered all my questions and explained everything. Great customer service and professionalism. Keeps me coming back. More
by The Mim
Employees Worked With
May 05, 2016
Perfect as always I brought my car in for what Ii assumed was a minor fix, Chris and the others in service walked around my car and quickly realized the minor issue was I brought my car in for what Ii assumed was a minor fix, Chris and the others in service walked around my car and quickly realized the minor issue was much bigger. Chris immediately opened a ticket, got me a loaner and put the car in service to determine the extent of the problem. By the end of the afternoon i need three tire and a new rim. Chris had parts and warranty involved and solution was outlined in less than 4 hours. It took a week to repair but that was shipping time. My car is perfect! Chris and the team actually solved the root issue and prevented further issues from happening. More
by smfarris
Employees Worked With
May 03, 2016
Outstanding Both of my advisers are at the top of their game. Ric made the purchase and financing seamless. Will recommend to anyone seeking the ultimate driving Both of my advisers are at the top of their game. Ric made the purchase and financing seamless. Will recommend to anyone seeking the ultimate driving machine.l More
by RailCruise America
Employees Worked With
Rick Riccio, Dan Wirick, Greg Issitt
May 02, 2016
Great Service! They were professional and timely in the return of my vehicle. Clean and nice waiting area and overall just a nice experience! Greg was friendly and g They were professional and timely in the return of my vehicle. Clean and nice waiting area and overall just a nice experience! Greg was friendly and got my car serviced in the time promised and gave me a loner to use that made it possible for me to get other errands done while waiting. More
by bmwjd
Employees Worked With
Greg Issitt
