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Autohaus BMW - Service Center

St. Louis, MO

4.8
2,281 Reviews

2,281 Reviews of Autohaus BMW - Service Center

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October 19, 2023

Chris Clem is OUTSTANDING. He listens to my needs, offers great solutions with a total focus on service. He communicates proactively and clearly. He personally ensures the qual More

by dustykay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Clem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2023 -

Autohaus BMW responded

Chris Clem who provided service will love to read the kind words you left about his service! thank you for the feedback and we hope you visit us again!

Nov 07, 2023 -

Autohaus BMW responded

We are glad to hear we provided you with top-notch service! We appreciate the feedback and would love to work with you again.

October 19, 2023

Service staff is always excellent! Friendly, knowledgable and pleasant to chat with while maintaining a competent professional persona. More

by Gab
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zinaida Bajramovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2023 -

Autohaus BMW responded

Hey Gab, thank you for the great review! If there are any other services you need, please reach out to Autohaus BMW.

October 18, 2023

Great customer experience. Been looking for another BMW with such high customer service as I got at my previous dealer in GA and finally found it! Helpful, friendly, knowledgea More

by christiea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zinaida Bajramovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2023 -

Autohaus BMW responded

Thanks Christiea. We're thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again.

October 17, 2023

It’s a pleasure visiting this dealership. I wait there for service completion because the facilities are so pleasant! More

by mcneily323
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2023 -

Autohaus BMW responded

On behalf of Autohaus BMW, I would like to thank you for using us for your services. your feedback is appreciated. Please come visit us again!

October 13, 2023

Overall terrible experience. I am in the market to purchase an X5, but it won’t be at Autohaus. More

by Pmcnkn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brittany Weiss
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2023 -

Autohaus BMW responded

We are very sorry that you feel your service experience was unsatisfactory. If you would like to discuss further so that we can learn what we should have done better for you, please contact our Service Director, Todd Feuerhaken, at 314-727-8870. Thank you.

October 12, 2023

The service team here always takes great care of my car and of me. Very impressed with the quality of BMW in their vehicles and the team. More

by T1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Clem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Rea
Mar 26, 2024 -

Autohaus BMW responded

We really appreciate you being a customer and helping to share the word about us. We're here for you anytime!

October 12, 2023

👩‍⚕️Driven BMW for more than 30 years. Too bad Linda and Mike are gone. Customer Service not the same. The designated service rep was not in until 9:00 am for my scheduled 8:00 am appointm More

by Patricia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Weiss
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2024 -

Autohaus BMW responded

We are very sorry that you feel your service experience was unsatisfactory. If you would like to discuss further so that we can learn what we should have done better for you, please contact our Service Director, Todd Feuerhaken, at 314-727-8870. Thank you.

October 10, 2023

Roshan and the whole service team are truly excellent! Sandro DeCola is also beyond exceptional in sales. I highly recommend BMW Autohaus! Thank you, Michael Katz More

by michaelhkatz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roshan D’SOUZA, Sandro DeCola
Mar 26, 2024 -

Autohaus BMW responded

We really appreciate you being a customer and helping to share the word about us. We're here for you anytime!

October 10, 2023

They did everything I requested and did not pressure me into additional services. It did take about 25 minutes longer than I expected. More

by Fastlanesimmons
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zinaida Bajramovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2024 -

Autohaus BMW responded

Thank you for your kind words! We're glad you're happy with our services.

October 08, 2023

No problems at all from scheduling to pickup. The was completed in an impressively short time, I was well informed of status along the way, and the my car left the shop looking great. First rat More

by erikacc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zinaida Bajramovic
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2024 -

Autohaus BMW responded

Thanks for the review! We always strive to give our best to help our customers and I'm glad that we exceeded your expectations.

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