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2,395 Reviews of Autohaus on Edens - Service Center
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October 04, 2019
Tome Lood is the best Tom Lood takes EXCELLENT care of me and my auto needs always! He is extremely knowledgeable and so helpful no matter what the problem. He is quick an Tom Lood takes EXCELLENT care of me and my auto needs always! He is extremely knowledgeable and so helpful no matter what the problem. He is quick and respectful of my time and does everything possible to get me "in and out" as quickly as possible. He makes the service experience an absolute pleasure. More
by CONSTANCE.M.GEKAS
Verified Customer
October 03, 2019
Great! Great overall service experience! Prem was really "on it" and communicated status throughout the day and there were "no surprises". As good as I have Great overall service experience! Prem was really "on it" and communicated status throughout the day and there were "no surprises". As good as I have had anywhere. Thanks! More
by DON.LF
Employees Worked With
Prem Parikh
October 03, 2019
Not happy The problems with my car were absurd. I don’t know that anything was done with some of it. Some was corrected. Repairs were extremely expensive and sh The problems with my car were absurd. I don’t know that anything was done with some of it. Some was corrected. Repairs were extremely expensive and shouldn’t have broken. More
by PJGIL
Employees Worked With
October 03, 2019
Great service! Ken has gone out of his way to make sure my car is in great shape. Even though I bought my car used and it is out of warranty he has treated me as if Ken has gone out of his way to make sure my car is in great shape. Even though I bought my car used and it is out of warranty he has treated me as if it was. He’s been very helpful and accommodating and I have referred friends who own Mercedes products to him. Dale Roberts More
by DALE23
Employees Worked With
September 18, 2019
Service appointment Tom was my service consultant and took care of my needs. He found me a loaner car to use for the day in spite of the fact that upon making the servic Tom was my service consultant and took care of my needs. He found me a loaner car to use for the day in spite of the fact that upon making the service appointment I was told no loaners were available for A service. This was never the policy and I was dismayed with this this new policy. More
by JNJLEV
Employees Worked With
September 18, 2019
Excellent service Ken Dunaway provided excellent service. He listens to your needs and provides the necessary services. He is a service representative with the necessar Ken Dunaway provided excellent service. He listens to your needs and provides the necessary services. He is a service representative with the necessary requirements to represent the Mercedes team. More
by CWB
Employees Worked With
September 17, 2019
Tires disappointed in response to tire issue. I have 45,000 miles on my Mercedes and I just had tire number 12 put on. Tires are faulty and service gave disappointed in response to tire issue. I have 45,000 miles on my Mercedes and I just had tire number 12 put on. Tires are faulty and service gave no help in verbalizing frustration. More
by JIM@GORHAMINCORPORATED.COM
Employees Worked With
September 17, 2019
Ok-not as good as last time Everyone was polite and loaner was fine. Service took all day--8am-5:30pm which was not expected. Also, I have to come back as parts were not availabl Everyone was polite and loaner was fine. Service took all day--8am-5:30pm which was not expected. Also, I have to come back as parts were not available--that is disappointing. eddie was friendly but I should have been warned this was a whole day event--it was just routine maintenance More
by MLISS
Employees Worked With
September 17, 2019
Really helpful While driving, I saw my tire was losing air quickly. I called the service department and was told to drive in right away. My tire was changed and my While driving, I saw my tire was losing air quickly. I called the service department and was told to drive in right away. My tire was changed and my car was washed all in about an hour. Autohaus turned what could have been a bad situation into a minor inconvenience. More
by mciesla
Employees Worked With
Philip Gagerman, James Riley
September 17, 2019
Always please dto work with Autohaus Mercedes I have purchased three Mercedes in the past 10 years with Autohaus on Edens and have always been pleased with the service given. It is top notch in th I have purchased three Mercedes in the past 10 years with Autohaus on Edens and have always been pleased with the service given. It is top notch in the approach they take to customer service that starts on the sales floor and continues throughout any experience with Finance and Service. More
by PINONS1992
Employees Worked With
Prem Parikh
