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Autohaus on Edens - Service Center

Northbrook, IL

4.7
2,399 Reviews

2,399 Reviews of Autohaus on Edens - Service Center

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November 02, 2018

Proactive, helpful team dealing with a recall issue The dealer's team reached out to me to alert me to and help me to schedule work necessary due to a recall issue. They were very easy to work with and More

by ROBERT.S.SPENCER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harris Miller, Ernie Bonilla
Nov 05, 2018 -

Autohaus on Edens responded

Hi Robert, Thank you for sharing your positive experience! We are glad to see that Prem and Harris took care of you. Thank you for your business!

November 02, 2018

Great relationship and fair Eddy is a strong people person and knows his business extremely well. This is key to the overall service and our relationship with the dealer. More

by TOMBRYA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2018 -

Autohaus on Edens responded

Thank you for taking the time to review our dealer. We couldn't agree more! We appreciate your patronage. Take care and we hope to see you soon!

November 01, 2018

Cery bad I was over charged and still have smelly air condition. Texted eddie garcia but he did not answer me also floormate was missing . I got a floormat th More

by SHOKOUH2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eddie Garcia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2018 -

Autohaus on Edens responded

Hello, We apologize for the lack of communication and ongoing air conditioning issue. Please feel free to contact our Client Experience Manager Kevin Crokin (847-664-8145) and he will have Ed Garcia reach out to you immediately. We look forward to hearing from you!

November 01, 2018

Tom Lood hooked me up Came in for a normal service and advised something didn’t seem right with the sound of the engine. They thoroughly diagnosed the car and found an issu More

by RonnieT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Lood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2018 -

Autohaus on Edens responded

Hi Ronnie, Thank you very much for taking the time to review our dealer! We are happy to hear that Tom hooked you up and gave you the experience that you deserve. Thank you for your business!

November 01, 2018

2017 GLE Thank you for your service. I’ll be back. Nothing more to say. For this survey. Please allow me to submit the survey and end the session. More

by RWISE4683
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricky Pena
4.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Garcia
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ernie Bonilla
Nov 02, 2018 -

Autohaus on Edens responded

Thank you for taking the time to fill out the survey and provide your feedback. Please feel free to reply with what we can do to make it a 5-star customer experience and what we can do to improve the pricing. Thank you for your business!

November 01, 2018

Pleasant service experience. Tom and the greeters always make the service experience go as smoothly as possible and as I would expect from a fine, quality MB service facility. More

by WOLF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Lood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2018 -

Autohaus on Edens responded

Hello, We appreciate your 5-star review! We agree with you that Tom is a pleasure to work with. Thank you for your business and we hope to see you soon!

November 01, 2018

Chicago land best Great detailed inspection in timely manner Delivered in the promised date and time, The service advisor is very proficient knowledgeable about all t More

by ADELGHOBRIAL
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Prem Parikh
Nov 05, 2018 -

Autohaus on Edens responded

Hi Adel, Thank you for the 5-star review! We are glad to see that Prem is giving you the treatment you deserve. Thank you for your patronage!

November 01, 2018

Berghorst Review Prem is a first class senior service advisor. All of the work was completed on time and in a quality manner! Great team at Autohaus!! More

by TEDBERGHORST
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Prem Parikh
Nov 05, 2018 -

Autohaus on Edens responded

Hi Ted, Thank you very much for taking the time to share your experience. We appreciate the kind words. Thank you for your patronage, hope to see you soon!

November 01, 2018

Wonderful Service Ernie Bonilla was very patient and informative. He was very detailed and knowledgeable. He's follow up was exceptional. I look forward to visiting More

by LISA_POPE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ernie Bonilla
Nov 02, 2018 -

Autohaus on Edens responded

Hi Lisa, We appreciate your 5-star review! We agree with you that Ernie is a pleasure to work with. Thank you for your business and we hope to see you soon!

November 01, 2018

Tom Lood was simply perfect in every way Tom Lood has taken care of my car, for 2 years...so much more efficient AND easy to deal with than the previous man..Gary Lombardi...who, was always More

by JAHARCH512
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Lood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2018 -

Autohaus on Edens responded

Hello, Thank you very much for taking the time to review our dealer! We are happy to hear that Tom is providing the experience that you deserve. Thank you for your business!

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