Autonation Subaru Carlsbad

I've been using this dealership's service department since I got my car in Dec. 2020, and have usually found them to be good. The only reason they didn't get 5 stars from me this time was because I nee since I got my car in Dec. 2020, and have usually found them to be good. The only reason they didn't get 5 stars from me this time was because I needed a part for the car that needed fixing and they told me they needed to order the part. That was back in Sept. 2026. This Nov. 2026 I called them to find out if the part was in, and it was, but they didn't call to tell me that so the fix for the car was still pending. I didn't appreciate the wait, and why they didn't call me to tell me the part was in, was not good customer service. I'm glad they finally put the part in the car, but it would have been better if it was done sooner if they had notified me before I had to make the call myself. More

It was a great experience. Sales team was great. I test drove it then my wife. And we bought the crosstrek. Felt like we got a goddess with great terms. Sales team was great. I test drove it then my wife. And we bought the crosstrek. Felt like we got a goddess with great terms. More

Bought my car there plus they are the only dealership I have ever used for the past three years. I have always gotten very good service. Additionally everyone has been respectful and kind to this 80 years have ever used for the past three years. I have always gotten very good service. Additionally everyone has been respectful and kind to this 80 years old! More

Great service and patience with the whole situation of returning my car to get another. returning my car to get another. More

I was very pleased with the service and both the salesman Jim and Finance person. It just took so long for paperwork. Jim and Finance person. It just took so long for paperwork. More

Excellent customer service! The service department provides quick service with comprehensive explanation of repair details. The sales floor and service center waiting area are c The service department provides quick service with comprehensive explanation of repair details. The sales floor and service center waiting area are clean and comfortable. Great place to do business. More

Proactive, thoroughly documented, and communicative. I appreciate my Subaru being taken care of so well. I appreciate my Subaru being taken care of so well. More

During my life I had purchased 18 vehicles, this was number 19 and by far the easiest. I requested a quote online from several dealerships and this was by far the best deal. I called Jason Smylie(Sales) number 19 and by far the easiest. I requested a quote online from several dealerships and this was by far the best deal. I called Jason Smylie(Sales) asked for an appointment, both him and Miguel Hernandez(Sales Manager)confirmed. We proceeded to go over numbers we met in the middle on trade in value, after some back and forth we agreed on the full deal (I always think this is the fun part of buying a vehicle). No pressure and a very relaxed atmosphere. More

Had a really great experience with Carlsbad Subaru. Everyone I dealt with was friendly, professional, and genuinely helpful. The process was smooth, and I never felt pressured or rushed. They took the Everyone I dealt with was friendly, professional, and genuinely helpful. The process was smooth, and I never felt pressured or rushed. They took the time to answer my questions and made sure everything was taken care of. It’s nice to deal with a team that actually cares about providing good customer service. I would definitely recommend Carlsbad Subaru to anyone looking for a dealership that treats you right. More

My wife and I are very happy after transitioning to our second Forester Wilderness thanks to the AutoNation Subaru “TradeUp Advantage Program” in Carlsbad, CA. We traded in our 2023 Forester Wilderness plu second Forester Wilderness thanks to the AutoNation Subaru “TradeUp Advantage Program” in Carlsbad, CA. We traded in our 2023 Forester Wilderness plus some cash for a new 2026 Forester Wilderness. During the time we owned the 2023 Forester we appreciated the responsive Service Dept at AutoNation Subaru. Norma Zdon (Service Advisor) and Justin Caligigiuri (Master Tech) were consistently attentive and professional as our 2023 Forester was serviced over the years. Key to staying with AutoNation Subaru was continuity of their Sales Associate, George Mang, who we bought our first Forester from in 2023. An excellent honest communicator, George understood our needs and interest in trading up to a 2026 Forester. At AutoNation, we also benefited greatly from the timely support and involvement of Jamie Weeks (General Sales Manager) who sourced our requested model and was transparent and fair during the trade-in sales process. George was also very helpful as he led us through the detailed final delivery and introduction of our new Forester. We’re glad to still be part of the AutoNation Subaru family. More