Avondale Toyota

"Fourth time's a charm....too"! 2005 Prius, 2008 Prius, 2011 Tacoma, and now, a 2015 Prius! Returning was easy! "Elgin Castro" was fun, very nice, and enjoyable! Great experience, ag 2005 Prius, 2008 Prius, 2011 Tacoma, and now, a 2015 Prius! Returning was easy! "Elgin Castro" was fun, very nice, and enjoyable! Great experience, again! More

Excellent experience, very helpful throughout I have never stepped foot into Avondale Toyota but purchased my new car within a few days after working with Roberto Michel through emails and over th I have never stepped foot into Avondale Toyota but purchased my new car within a few days after working with Roberto Michel through emails and over the phone. Roberto was able to provide me with the best price for my new car without any additional hard sells. Roberto went out of his way to receive 3 quotes for my trade-in in order to provide me with the best price too. Once I decided I was ready to purchase he even delivered my new car to me in Tucson, now that is service! I was prepared to wait a few days for my new car but Roberto wanted to be sure that I received it that same afternoon. Roberto was thorough showing me all the features in my new car and had all the paperwork ready so that within 10-15 minutes the transaction was complete. I truly appreciate the no nonsense approach! Thank you for making my car buying experience effortless and a positive experience! More

One of the best car purchase experiences ever We were looking for a used vehicle for your 18 year old and a 2005 Camry (immaculate condition) caught our eye and we stopped. Mr. Andy Price came ou We were looking for a used vehicle for your 18 year old and a 2005 Camry (immaculate condition) caught our eye and we stopped. Mr. Andy Price came out to assist us and was so very easy to work with and helpful. After all the garbage vehicles we had looked at earlier down Glendale used car mile, this was the car we were looking for. After only a few hours on a late Saturday night we were done and gone. Once we started thinking more of what was going to be required to ensure this vehicle was insured and had a warranty, it became apparent that a new car was a better value. We contacted Andy as soon as they opened. He was understanding and told us to come back in. When we arrived he had one vehicle waiting for test drive and others for us to look at. Again only a few hours later we had a 2015 Corolla leased and headed home. Thank you Andy and A/T for everything! Dean Pam & Troy More

Best way to purchase a vehicle Just purchased a truck from Avondale Toyota, and our sales rep, Roberto Michele was outstanding. He made the purchasing experience easy and less stre Just purchased a truck from Avondale Toyota, and our sales rep, Roberto Michele was outstanding. He made the purchasing experience easy and less stressful. I would highly recommend anyone who is looking for a Toyota to give him a call it is well worth speaking with him and working with the dealership. More

I was treated horribly Sure the sales people are great but lets talk maintenance; this is somewhat lengthy but ask you to please read.... My husband and I bought a brand Sure the sales people are great but lets talk maintenance; this is somewhat lengthy but ask you to please read.... My husband and I bought a brand new 2011 Toyota 4runner &a 2010 Toyota Tundra off of the Avondale Toyota dealership. The sales people were awesome. Then at 37,000 miles white smoke began to pour out of my exhaust so we took it in. There were no dash lights or anything on. So we give the keys to Toyota & we get a phone call back a couple of days later saying that the engine is full of sludge from the oil and that they're going to desludge it for $672.00. So my husband and I give the go ahead since we just moved back here from Utah (we are in the military and we were previously stationed at Luke) so we didn't have access to our receipts for our oil changes since TMO has everything, but regardless we need the car. We then get a phone call one week after we took it in.... it was an update on the "desludge" and we were told that the desludge was COMPLETED and that they wanted to run the car for about 15 miles to make sure it took. We then get a phone call back saying that the desludge DIDN"T work and that the engine was so destroyed we either had to replace the entire engine or the block assembly(quoted at $10,000) but they said they would drop the desludge fee to help us out (thanks guys, really). They said that it was not covered under warranty because they "could tell" we had never changed the oil since we had purchased the vehicle. So I lost my mind because I wasn't going to pay $10K for a new engine on a car that only had 37K miles. I called up an auto shop called Surprise Auto Repair (I will leave their information below) for a second opinion. I went to go pick up my car from Toyota and the Service Manager, CJ, wanted to talk to me.... sure so I let him talk. After about 10 minutes of him dancing around the topic he eventually told me that they never performed a desludge and that all they did was change the oil and from that they could tell I needed a new motor, and then he repeats, "so we'll drop the desludge fee"... gee thanks... So at this point I was sure I was going to have a heart attack at the service center and die from anger. So apparently when Jason, the mechanic, called me and said he had COMPLETED the desludge and was running it for 15 miles to make sure it took was lying to me, or was misinformed... either way right?... and apparently my 4Runner just sat at the dealership for a week to get an oil change... When I asked him about the engine replacement cost being a ridiculous 10K he explained to me that engines are very complicated and it takes a lot of time.... clearly he thought I was a "stereotypical female" (I hate to use that term) and knew nothing about those fancy things called engines. I explained to him that I KNEW you could by a used engine for the same mileage FROM Toyota for $2,500-3,000 and he agreed that's how much they were going to pay and explained that the other $7K I would pay would be in fees, labor and shop supplies because you know mechanics need towels leafed in gold to wipe their hands... So I said absolutely not and proceeded to take my 4Runner to Surprise Auto Repair. AN HOUR LATER they called me to let me know that they were going to run some sea foam through it a couple of times while changing my oil every single time & it'll be fine. Oh the ticket price you ask? $250.00.... I have never, in my entire life, been so disrespected and talked down to in such a manner that when I ask for details all I am told is that it's complicated, takes time and that there are "lots of parts". My husband and I have been loyal customers and have never missed a payment in 5 years; we did not expect this treatment. The Surprise Repair shop said I was the third person to be recommended a motor replacement when it wasn't needed from them. They even gave me the second look for free. .These people are honest and they care If you have any questions for me my email is michelle.linski@gmail.com please don't hesitate to ask Surprise Auto Repair 13260 W Foxfire Dr Surprise, AZ (623) 544-2886 More

Fantastic, Friendly, and Memorable Visit I'll start of by saying that my experiences with Avondale Toyota's staff are always pleasant and memorable! I'm a chatter box and spark conversations I'll start of by saying that my experiences with Avondale Toyota's staff are always pleasant and memorable! I'm a chatter box and spark conversations with everyone there. Today I went in to have my old car looked at for basic service and I never imaged I would be driving away with a new car and it just happened to be the day before my birthday to top it off! While waiting for my car to come out, I met Maribel "La Chilena" and decided to kill some time with friendly conversation and test drive for the new 2015 Toyota Camry. Its an awesome car! I'm a sporty guy and I mentioned to her I had a 2012 Scion tC and after a brief conversation about what I liked in a car and how I wanted a car to express my style, I ended up deciding to trade in my older gently used 2012 Scion tC for a new 2015 Scion tC as a gift to myself for my Birthday! Thanks for being so awesome and so patient with my hundreds of questions! It's everything I was looking for! You're awesome! If you're looking into getting a new ride, ask for Maribel! You won't regret it! More

Excellent This was the best car buying experience I have ever had. From the moment we walked up to the building to the moment we drove away in our new Camry the This was the best car buying experience I have ever had. From the moment we walked up to the building to the moment we drove away in our new Camry the whole experience was seamless. Our sales person, John Buyers was knowledgeable, answered all our questions, was professional and worked with us all the way thru the process. He listened to us and worked to find us what we wanted. It was a refreshing experience. Thank you for your business model, it worked and I will tell anyone I know looking for a car to call John Buyers and go to Avondale Toyota Scion. More

Awsome And Grateful My Experience Was Wonderful, Maribel Johnson , La Chilen was a big helper. Good customer service and made us feel like we were at home . She helped me My Experience Was Wonderful, Maribel Johnson , La Chilen was a big helper. Good customer service and made us feel like we were at home . She helped me find My first Car (Nissan Sentra 2012), she gave me a good and fast experience. Talking me and my parents through all the service needed. I would recommend her to anybody wanting to buy a car. She's fabulous. Sincerely, FAM Madrid Paez More

Straight ,Honest, Quick Got the best deal on my trade, the salesman didn't sell it to someone else half way through our deal . And got a great price on a Camry. Mark worked f Got the best deal on my trade, the salesman didn't sell it to someone else half way through our deal . And got a great price on a Camry. Mark worked for us and treated us fair, Avondale Toyota are Pros when it comes to a new car purchase, they just do it Right ! Thanks again Mark More

A fresh experience Kimie Stewart is amazing. I was referred to him by a friend. I wasn't sure if what he told me about his experience was ture, but I'm very glad I did. Kimie Stewart is amazing. I was referred to him by a friend. I wasn't sure if what he told me about his experience was ture, but I'm very glad I did. Kimie is as honest as can be. He was there from beginning to end. He is not only my salesperson, but also my finance manager. The computer screen was never out of my sight. I could see everything he was doing. Kimie explained every line on his screen. What blew me away, is how he showed me my interest rate. How it was determined and how I got it. Plus, they gave me the lowest rate, not the first offer that comes in. Amazing. Kimie himself is a great person. Very honest and easy to talk to. I will be recommending him to anyone I know for a car. I will be returning for my next purchase as well. This is the dealership that needs to be the standards for all dealerships. More