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37 Reviews of Avondale Toyota - Service Center
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December 18, 2019
Amazing same day service Amazing service today at Avondale Toyota. Had been to a different dealer this morning where I had purchased a used Toyota Rav4. The key the other de Amazing service today at Avondale Toyota. Had been to a different dealer this morning where I had purchased a used Toyota Rav4. The key the other dealer had given me was faulty and they refused to take any accountability for the faulty key. After realizing I was could not rationalize with that dealer, I pulled into Avondale Toyota, was greeted by extremely pleasant people. After they heard my story, they not only gave me excellent service, but also empathized with my situation. They turned a very aggravating morning into a very positive day. Great people at Avondale Toyota. I unfortunately do not remember all of the names of the people I dealt with, but Tracie gave me her card. I also dealt with a parts person and a serviceman who greeted me when I arrived. Thank you! More
by docanne
Employees Worked With
Tracie Seib
Helpful December 13, 2019
Another great experience at Avondale Toyota I have been going to Avondale Toyota for years and really miss my original Service Consultant Mitch Oler, but I am happy to now have Tracie Seib to h I have been going to Avondale Toyota for years and really miss my original Service Consultant Mitch Oler, but I am happy to now have Tracie Seib to help me with all my service needs. I tried one time checking out Firestone for my service instead of my Avondale Toyota service dept. I never did that again! You cannot go wrong at Avondale Toyota for Sales or Service. I bought 2 cars over the years both from Tommy Severado, I actually asked to have him back again and have referred him in the past. Tracie Seib is my Service Consultant and I would not switch to anyone else!! Thank you Avondale Toyota for all of my car needs, and having Tommy and Tracie there for me. I went in for service yesterday, decided to say hi to Tommy, and left with a smile in an updated Toyota Rav4 XLT. <3 More
by Gerry M
November 08, 2019
I want to thank Joseph for all he has done for us. He helped get are 4 runner in so that we could get our window tint fixed. You don’t have to wait a long time for them to get back to you. helped get are 4 runner in so that we could get our window tint fixed. You don’t have to wait a long time for them to get back to you. More
by My4runner
Employees Worked With
Joseph Gonzalez
July 29, 2019
Very good Very friendly and helpful and knowledgeable people and easy to work with . Nice and clean space and looks like every one wants to help out. Very friendly and helpful and knowledgeable people and easy to work with . Nice and clean space and looks like every one wants to help out. More
by Franco21
Employees Worked With
Nadeem El-Amin
May 03, 2017
No Surprise... Avondale wins again!! Went to "another dealer" (Hnt: see title of review) and was offered one dollar (literally $1.00) trade in value on my '07 Prius w/ 227k miles because Went to "another dealer" (Hnt: see title of review) and was offered one dollar (literally $1.00) trade in value on my '07 Prius w/ 227k miles because it needed a new brake actuator. ($60 diagnosis fee) "Other dealer" quoted me $3k for the repair (pats / labor) but I declined and found out (via a simple google search) that it was covered under a Toyota Warranty Enhancement Program. (ZG1 to be specific). Took it to Avondale Toyota Service... "Other" dealer's service Mgr. left me a voice mail telling me that wasn't true while Avondale service was fixing my car under warranty. No charge. While it was there I had an oil change and $500 plus dollars of service that I needed for a vehicle with over 200k miles. Picked it up same day. They even gave me a loaner vehicle and washed my Prius. Worth going the extra miles for people who are willing to do the same for me. Thank you Phil, Tracie, Greg & Donald! More
by NO Surprise!
Employees Worked With
Other Employees :
Tracie Seib, Greg Whitwell, Donald (rental counter), Dexter Gunderson
April 27, 2017
UNHAPPY CUSTOMER!!! Made an appointment for tires to be put on my tacoma.They had a special going on buy 3 get the fourth one for a $1.Service advisor was Jacob.He told m Made an appointment for tires to be put on my tacoma.They had a special going on buy 3 get the fourth one for a $1.Service advisor was Jacob.He told me it would take 15 minutes to look in the computer to see if my tires qualified for the special since they weren't stock tires.I sat down in the waiting room at 8:10am.I waited for over an hour.No communication at all.He could of just came by and said hey i'm really busy it's gonna be a bit longer.Even thirty minutes wouldve been fine.I finally got up and went to the desk and told him i want my keys then left.I went to discount tire and they took care of me.I won't be servicing both my cars there anymore. More
by jason jenkins
Employees Worked With
Jacob
April 16, 2017
I wonder what other service I'm paying for but not receiving After my first visit, I had to call back to get instructions on how to reset my change oil reminder. After that expearance I decided to go elsewhere. After my first visit, I had to call back to get instructions on how to reset my change oil reminder. After that expearance I decided to go elsewhere. The next time I decided to give you guys another chance, unfortunately with the very same results, however this time I just looked it up myself. With the time and travel to 16st, and out of connivance, I decided to give you guys one more chance, big mistake! It only took me 10min to get home to see that my tires hadn't been rotated! I give up, I took my trk to discount tire. The next time I'll just head over to 16st, More
by Grown man crying
Employees Worked With
Shea Koester
September 21, 2016
Work done after complaint. salesman and service person unreliable when called to setup service call for repair on my 2003 buick lesabre. fuel sending unit went out and radiator salesman and service person unreliable when called to setup service call for repair on my 2003 buick lesabre. fuel sending unit went out and radiator full of oily gunk all before the 15 day warranty, and now its too late because the salesman and the service person didn't call back to setup appointment. this is the second vehicle I bought from the and looks like the last. thanks Avondale Toyota for poor after sale service. bought on 9\03\2016 after reading my post,dealer contacted me to have the work done. thanks cejay. future advice for dealer, better communication between sales and service to customer. my complaint could have been avoided. More
by m1234
Employees Worked With
jon paul cassidy, Mike Prelozni
December 03, 2015
The meaning of "the extra mile " This review is for Carlos in the service department. I went last Saturday just to ask a question. Could I go to Flagstaff the next day with the "maint This review is for Carlos in the service department. I went last Saturday just to ask a question. Could I go to Flagstaff the next day with the "maintenance required " light on? It was almost 3:00 o'clock and they were about to close and Carlos noticed my mileage of almost 10,000 miles and told me to don't worry, they were going to service my car and it was going to be ready in about an hour and a half. I was very impressed and also because it was ready in just one hour!! Carlos was very friendly and seriously concerned about my situation. He probably thinks he doesn't make a difference in people's lives doing what he does but he certainly made a difference in mine that weekend. Thank you again Carlos!! More
by Diazcorolla2015
Employees Worked With
Carlos
September 17, 2015
Absolute worst SERVICE If I were able to post less than a star I would. Absolute worst service I have ever encountered. Do not recommend this "service" to anyone. The power If I were able to post less than a star I would. Absolute worst service I have ever encountered. Do not recommend this "service" to anyone. The power steering went out on my 2014 tundra with only 16k miles. I took it in and later received a phone call from mike roller informing me that warranty would not cover it and that I would have to pay out of pocket. I could not believe what he told me. That is the sole reason I purchased a new truck. I was not happy to say the least, so I filed a complaint with Toyota. They told me that they would send a Toyota representative to inspect the truck and see what the issue was. Before they could do that I later received a call from MIKE ROLLER informing me that my vehicle was complete and ready. I head to the dealership and my truck is sitting out front with nothing done to it. I then received a call from PHIL GIBBS informing me that I was the cause of the power steering going out and that I either had to pay out of pocket or it would not be fixed. I could not believe it. This service is an absolute joke. I have no idea how they are in business. I love Toyota but this representation of Toyota is pitiful. I had my truck towed to a real service dealership in Tempe and they are in the process of fixing it with no problem or hassle. I RECOMMEND ANYWHERE but here. More
by Bpusmc
