BMW Of Columbia

Illegal? Unethical? Untrustworthy?...You Decide!This is Illegal? Unethical? Untrustworthy?...You Decide! This is a Public Service Announcement to be on the look-out for Bait and Switch tactics, disingenu Illegal? Unethical? Untrustworthy?...You Decide! This is a Public Service Announcement to be on the look-out for Bait and Switch tactics, disingenuous marketing, untrustworthy associates, and a total lack of credibility on the part of the BMW of Columbia Sales Team, including the Dealership’s General Manager. We agreed to pay approximately $34,000 for a 2019 BMW X3 that was listed on the BMW of Columbia Website with 14,291 miles…which correspondingly afforded us 3 years and 34,000 miles of remaining factory warranty. At 5:15pm the night before we were to drive 6 hours to Columbia SC, we received a call from the Dealership advising us that the vehicle actually had 18,425 miles – rather than 14,291 miles (and thus only 30,000 miles of remaining factory warranty). The General Manager of Sales (Mr. Reynolds) tried to suggest that this was no big deal because the SUV was an “active loaner vehicle.” Mr. Reynolds offered no corresponding adjustment to the agreed upon purchase price and then argued that the vehicle had the same $34,000 value, notwithstanding the 4,000 additional miles (and reduced factory warranty coverage). Consider the following before your visit to BMW of Columbia. Do you trust a Dealership that lists a vehicle and negotiates a price based on 14,291 miles, when the vehicle actually has 30% more miles (18,425) than listed on their Website? Hint # 1: The Website does not disclose that the vehicle is an “active” loaner vehicle. Do you trust a Dealership that lists a vehicle and negotiates a price based on a remaining Factory Warranty of 3 years/34,000 miles, when the vehicle actually has only 30,000 miles remaining on the Factory Warranty (i.e., only 10,000 miles per year)? Do you trust a General Manager of Sales who argues, AFTER negotiating a sales price, that the value of a vehicle in service less than 12 months with 14,291 miles is identical to the value of that same vehicle with 18,425 miles (and only 30,000 miles vs 34,000 miles of remaining factory warranty)? Hint #2: An online calculation of that BMW X3 with 4,000 additional miles (18,425 vs 14,291) reflects a $933 reduction in value on Edmunds, a $725 reduction in value on NADA, a $1575 reduction in value on Consumer Reports, and a $443 reduction in value on Kelly Blue Book. Do you trust a General Manager of Sales who argues that NADA value is the proper valuation of a vehicle? Hint #3: A March 11, 2020 article at CarsDirect.com emphasizes that, “NADA is usually used by banks or car dealers to show you an inflated price value. Therefore, you should never use NADA books for real [price] reference.” Do you trust the General Manager (Mr. Miles) of a Dealership who, when made aware of these concerns, responded by email without making any effort whatsoever to rectify the pricing discrepancy and failed to even apologize? We would like to thank BMW of Columbia for attempting to screw us before we drove 6 hours to Columbia, thus allowing us to abort the purchase before finding a “parade of horribles” with a vehicle that, as it turns out, has been operating at a rate of 72 miles per day/5 days a week to reach 18,425 miles in less than 12 months. BMW of Columbia will likely drop in their customary self-serving reply comments after this post -apologizing for the experience and suggesting that they will use it as a “learning experience.” Yeah…right. More

Amazing and Wonderful Saleman Zino was absolutely wonderful and very knowledgeable on BMW. He truly wowed us. 1st experience, next time I will be more skilled in the process. Zino was absolutely wonderful and very knowledgeable on BMW. He truly wowed us. 1st experience, next time I will be more skilled in the process. More

Excellent Bought a 2013 Jeep unlimted, great sales, with outstanding help showing me my Jeep and doing all the financial paperwork went very smoothly, highly ra Bought a 2013 Jeep unlimted, great sales, with outstanding help showing me my Jeep and doing all the financial paperwork went very smoothly, highly rate BMW at a 9 plus if not even a 10 More

Terrible experience!!! Patronizing and unhelpful. Stay away! One month out and the loan on my trade in has not been paid. No one can explain why. Go elsewhere! Patronizing and unhelpful. Stay away! One month out and the loan on my trade in has not been paid. No one can explain why. Go elsewhere! More

2018 BMW M2 Service advisor Daniel Lee is Awesome! He is always helpful, friendly and keeps me informed about my vehicle. A true professional that knows his cli Service advisor Daniel Lee is Awesome! He is always helpful, friendly and keeps me informed about my vehicle. A true professional that knows his clients and is also down to earth. The service department and dealership is top notch. They also have great coffee which is a bonus!! Ask for Daniel Lee by name! More

Wasted my time I had appt for oil change. Arrived 20 min early. They took car back. Two hours later no oil change. They came back saying they could not get plug off I had appt for oil change. Arrived 20 min early. They took car back. Two hours later no oil change. They came back saying they could not get plug off and my car was being washed. 35 min later car was brought around. Dirty. Had not been washed. So now I've wasted 3 hours and didn't get anything down to my car. And no sympathy that it's Election Day and because they wasted all this time, I don't get to Vote. I inquired about my car 4 times making it clear I had to Vote. Not a car in the world. More

Sales and Service This is the second BMW I have brought from BMW Columbia. David Miles and his Team are Professionals when it comes to the Customer Experience. They hav This is the second BMW I have brought from BMW Columbia. David Miles and his Team are Professionals when it comes to the Customer Experience. They have proven and demonstrated they understand what Customer Service is about. The Sale and follow up has been nothing short of amazingly simple and efficient. When you have Professionals hired and trained for the Customer Experience, you get these results. I am so pleased with my purchase and know from past experience they exist for the Customer and understand this Principle. I also feel confident my Service needs will prove out to be the same experience, as I experienced with my former X3. So congratulations to BMW Columbia, David, Joe, and Chad for being there and demonstrating what Customer Service is about. I wish other enterprises could take a lesson from David Miles Team at BMW Columbia. All the best, Chuck Roberts More

Service visit BMW OF COLUMBIA simply amazing service visit. Will continue to drive over an hour to get my vehicle serviced. Mr.Daren Ball an Mr.Daniel Lee great ser BMW OF COLUMBIA simply amazing service visit. Will continue to drive over an hour to get my vehicle serviced. Mr.Daren Ball an Mr.Daniel Lee great service advisors More