BMW Portland

Excellent and friendly customer service! I appreciate the thorough investigation of issues that I reported. I appreciate the thorough investigation of issues that I reported. More

I had a great experience at Portland BMW. It was a very low pressure/ leisure buying venture that I would gladly return to if I find myself in the car market again. A personable salesman goes It was a very low pressure/ leisure buying venture that I would gladly return to if I find myself in the car market again. A personable salesman goes a long way. More

I have bought at least 10 cars from BMW Portland! They are amazing to work with and always treat me very well. They all know me by name! They are amazing to work with and always treat me very well. They all know me by name! More

My service advisor is Will. He’s been helping me for many years now for various things. He is very professional and always goes the extra mile. I have not always been treated we He’s been helping me for many years now for various things. He is very professional and always goes the extra mile. I have not always been treated well there in years past (20 years ago) and it took a special car to get me to buy a BMW again after the experience I had. Will’s care and service has saved my opinion of the dealership and BMW. You are lucky to have him and Im happy my wife and I gave Rasmussen a second chance. More

I have historically been really happy with the service and dealership. At the end of October, I brought my car in for its yearly service, It took a week to service my car with an oil change and spark and dealership. At the end of October, I brought my car in for its yearly service, It took a week to service my car with an oil change and spark plug updates. I left and was told my car was in great shape and that I didn't need new tires for a while. Shortly after I left the coolant light flashed and then eventually my service engine soon light popped on. I brought the car back in and I was told there was a problem with the water pump failing and the coolant hoses were leaking. On top of this, I was told the battery would need to be replaced along with my tires. I haven't even driven 1500 miles since the servicing. Additionally when I picked up the car, there was a whole new service light that came on and I was told it was related to another issue. I had to pay an additional $450 to inspect my car with the service engine soon light when I can't help but wonder why it wasnt caught with my servicing. Were they too busy to really do their due diligence when I brought my car in for service? I mean, they had my car for a week! Additionally, I had an extended warranty that was valid when I brought my car in for its yearly service. After being told I would have to pay for 5k to fix my car, I came back to see about trading it in. I ended up walking out and going elsewhere. I was shown one used car that smelled, was told there was no 2022 inventory and never shown an option for a 2023. Additionally, I was told my car had "all of these problems" which is completely the opposite of what I was told when I brought it in for service. I have had both an X3 and X1 that I have bought and serviced with BMW. I had a service advisor who was awesome to work with. My new advisor was incredibly friendly and answered all my questions about the service. More

Simple airbag recall replacement. Service took approximately thirty minutes. Staff were all very curious and prepared. Service took approximately thirty minutes. Staff were all very curious and prepared. More

I like that I have the same dedicated service person each time I take in my car time I take in my car More

Disorganized, no loaner cars available, both service appointments were far longer than expected and they had to keep my car for multiple days for simple service. appointments were far longer than expected and they had to keep my car for multiple days for simple service. More

Everything went smoothly in ordering my X5. From the time spent with Wade in selecting options to tracking the build, it was a great experience. I’ll recommend BMW Portland whenever I have the From the time spent with Wade in selecting options to tracking the build, it was a great experience. I’ll recommend BMW Portland whenever I have the opportunity. Thank you!! More

One of the worst experiences, I would have given a zero rating if tool would have allowed for it. rating if tool would have allowed for it. More