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BMW Portland

Portland, OR

4.5
2,061 Reviews

2001 SW Jefferson St

Portland, OR

97201

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2,061 Reviews of BMW Portland

January 01, 2023

We loved working with the BMW TEAM. Everyone was very helpful and the location is very convenient. More

by TOM.WOOD
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Laurel Kessler, David Krafsig, James Pierce
Jan 03, 2023 -

BMW Portland responded

Thank you for your support! We appreciate your recommendation!

December 31, 2022

BMW Jefferson always has been the place to go for my two BMW’s. Excellent service and great customer service. More

by eliandres
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cyril Franke, Ryan Rundberg, Chris Scorcio, Will Wahlin
Jan 03, 2023 -

BMW Portland responded

Thank you for the review. Have a great day!

December 31, 2022

Took care of the problem and the staff was polite and helpful in servicing my vehicle. More

by mattcole29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Scorcio
Jan 03, 2023 -

BMW Portland responded

Thank you for choosing BMW Portland. Come see us again soon!

December 31, 2022

Great friendly service, took care of all my needs for my X5 and got it done quickly! More

by ARNIETETEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Rundberg, Chris Scorcio
Jan 03, 2023 -

BMW Portland responded

Thank you for coming to see us! It was a pleasure assisting you with your X5.

December 31, 2022

BMW Portland is fine--as long as you have a particular individual with whom to engage. Will Wahlin has been a superb service coordinator since we bought our current X-1 in Portland. For some reason, com More

by BOB.L.SELBY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Wahlin
Jan 03, 2023 -

BMW Portland responded

Thank you for your review. We are happy to see that Will has provided you with excellent support. Should you need anything else, please let us know.

December 31, 2022

Everyone was friendly and provided excellent customer service. Dealership was clean and everyone working there was caring More

by RIMPY Singh
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kourosh Homayoun, Jean Kleser, Wade Nebeker
Jan 03, 2023 -

BMW Portland responded

Thank you for the wonderful review! Have a great day!

December 30, 2022

I wish they would stop disappointing me, which they do every single time I go in there. More

by Sean412
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Whoever runs the loaner car department should be fired.
Jan 04, 2023 -

BMW Portland responded

Sean, thank you for reaching out. I would appreciate the opportunity to speak with you directly in order to gather additional details regarding your visit so that we may continue improving the services we provide. Please contact me at your earliest convenience. David Padgalskas 503-548-1246 Sales Manager

December 30, 2022

No unexpected charges on my no-cost warranty work. Staff communicated well leading up to the appointment and treated me like a valued customer throughout the process. My only "complaints" would be how More

by nsabsood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Scorcio
Dec 30, 2022 -

BMW Portland responded

Thank you for coming to see us. It was a pleasure assisting you at the dealership. We appreciate your feedback regarding your wait time. We will be sure to work on improving our process moving forward.

December 29, 2022

Service advisor Jesse Blair was key in getting my car repaired as quickly as possible and at the quoted price. More

by Stephen Ditewig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessie Blair
Dec 30, 2022 -

BMW Portland responded

Thank you for choosing BMW Portland. We appreciate your support of our dealership. Come see us again soon!

December 29, 2022

Chris my service advisor was awesome. Great at communicating but unfortunately having my BMW take over 6 months to complete the job, I will never bring it back to Portland BMW nor will I More

by TBRUGATO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Krafsig, Duane Phillips, Chris Scorcio
Jan 04, 2023 -

BMW Portland responded

Hello, thank you for providing us with feedback regarding your latest visit. Your support is very important to us. I would appreciate the opportunity to speak with you directly about your service experience in order to continue addressing your concerns. It is our goal to make every service visit a five-star experience. I apologize that we did not meet that standard. At your convenience, please contact me directly so that I may further address any questions and concerns that you may have. - Robert Rogers, 503-548-1202, Service Manager

Jan 04, 2023 -

TBRUGATO responded

Robert, I would be happy to chat with you regarding my experience but unfortunately all you will be able to tell me is it had nothing to do with Portland BMW or BMW but supply chain issues. Although I understand all the delays caused by COVID-19, and as I mentioned, Chris Scorcio was awesome in providing me with weekly and sometimes daily up-dates, it still will not satisfy my disappointment and being left without a car to drive from May 17, 2022 to November 18, 2022. It also was very unprofessional of your sales manager who called me to say they were not interested in buying my car back from me once it was repaired. His customer service was horrible. I'm in the customer service business, and I know the difference. So thank you for reaching out, but I am not a happy customer and will not come back to Portland BMW or purchase another BMW. Tom

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