BMW Portland

everything is good，nice stuff, good service. Just a little bit long to get all my documents, thanks for the jobs they have done. Just a little bit long to get all my documents, thanks for the jobs they have done. More

I’m from out of state and you really helped me in an emergency. Fabulous service, many thanks. emergency. Fabulous service, many thanks. More

My first and last encounters with Eric were positive, but I preferred to negotiate via email rather than in person. the negotiations over email, IMHO, did not feel above board. I know enough about the indust I preferred to negotiate via email rather than in person. the negotiations over email, IMHO, did not feel above board. I know enough about the industry that with a trade in the dealer hopes to make money on trade/resale and on sale of the used car. I acknowledged this in an email knowing they have make money and I want, at least what feels like is a fair deal. In one exchange, I noted that they had a similar 2018 BMW with similar mileage and features that was priced at about $34,000 on the used site. My trade offer was 27,000 and I asked for an increase. I noted the discrepancy in the email and the reply said that 1) my car was "damaged" which was not fully explained and 2) that the comparison car on the website was still a service loaner which was intentionally priced out of the market and thus not a fair comparison. Taking these as factual, I proceed to make a deal but was not surprised and yet quite disappointed when my trade-in appeared on the Kuni website for sale at over $33,000 and there no mention of any damage that was conveyed to me. As noted, the other encounters with Eric was positive. He was quite helpful getting the car ready and helping me connect my phone and understanding the new features. but the email exchange left a bad taste in my mouth, I don't know if those were Erics words or the sales manager behind him or just standard negotiating tactics for this dealership. I will note that I was simultaneously negotiating with another dealership for a quite similar 2021, Blue, X2 with only 6000 miles. the kuni car was my preferred because it still had a warranty. I almost went with the other car because the negotiations were much more pleasant and seemingly fair. So you asked for my thoughts on the experience and there it is. More

We just get BMW car and service. This is our first car. We doesn't know step and how to receive service with dealer. We have many questions with service advicer and they so kind This is our first car. We doesn't know step and how to receive service with dealer. We have many questions with service advicer and they so kind and friendly to give answers for us. Thankyou so much More

Everyone I dealt with was very straightforward and helpful. All my questions were answered with care. helpful. All my questions were answered with care. More

Everything was handled perfectly. I was told it may be several days before I could get my car back but it was less than 24 hours! I was told it may be several days before I could get my car back but it was less than 24 hours! More

Will was very helpful and I always appreciate his input on keeping my BMW in top shape while considering expense. on keeping my BMW in top shape while considering expense. More

It's always great working with Daniel in the service department. Please thank him for me. department. Please thank him for me. More

The service tech was difficult to get a hold of via phone and was nonresponsive. and was nonresponsive. More

Difficult to park when dropping off the car. Representatives are courteous and do a good job Representatives are courteous and do a good job More