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BMW Portland

Portland, OR

4.5
2,061 Reviews

2001 SW Jefferson St

Portland, OR

97201

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2,061 Reviews of BMW Portland

August 06, 2022

Excellent customer service, excellent car service, and was completed in a timely manner. Quality living up to the BMW reputation. Thank you Chris Scorcio More

by BRANDEN.DIAZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Dobson, Daniel Bakeman, Chris Scorcio
Aug 08, 2022 -

BMW Portland responded

We're so pleased to learn that you had such a wonderful visit. If you need anything down the road, let us know. We're always here to help!

August 06, 2022

Special thanks to Will who followed up and went above and beyond to make sure everything is good! More

by LGIRLEA
Friendliness
Recommend Dealer
Yes
Employees Worked With
Will Wahlin
Aug 08, 2022 -

BMW Portland responded

Thank you for giving us 5 stars. We're glad to see our team worked hard for you during your visit to BMW Portland. We hope you have a fantastic day.

August 06, 2022

Christopher was very friendly & kept me updated on my vehicle. I bring my car to this dealership for yearly maintenance & I always feel that I'm getting the best, honest service. I would recommend anyone More

by lilymonster1020
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Scorcio
Aug 08, 2022 -

BMW Portland responded

Thank you for making us a part of your day. Your positive rating is much appreciated. Stop by and see us if you need anything else down the road.

August 06, 2022

Everybody was helpful and Sean was my service agent and was very informative. I was quickly comfortable and the whole process went smoothly. More

by PETER.MCDOWELl42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Riley
Aug 08, 2022 -

BMW Portland responded

We're so pleased to learn that you had such a wonderful visit. If you need anything down the road, let us know. We're always here to help!

August 06, 2022

BMW has great customer service because of their people. They are genuinely nice and care. More

by BGunnell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Blodgett
Aug 08, 2022 -

BMW Portland responded

Thank you for giving us 5 stars, BGunnell. We're glad to see our team worked hard for you during your visit to BMW Portland. We hope you have a fantastic day.

August 06, 2022

Service was great. The service advisor was very good and knowledgeable. They performed the inspection and resolved the issue in one day, with a loaner. More

by RON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Rogers, Daniel Blodgett
Aug 08, 2022 -

BMW Portland responded

We're so pleased to learn that you had such a wonderful visit. If you need anything down the road, let us know. We're always here to help!

August 06, 2022

Outstanding service and my service representative Daniel is excellent . Prompt and complete and returned as promised. More

by graboyes2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Blodgett
Aug 08, 2022 -

BMW Portland responded

Thank you for making us a part of your day. Your positive rating is much appreciated. Stop by and see us if you need anything else down the road.

August 06, 2022

Sean and Daniel always go the extra mile which is what I look for from PDX BMW team . More

by Steve.akre
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Riley, Daniel Blodgett
Aug 08, 2022 -

BMW Portland responded

Thank you for giving us a positive rating. We're glad to see our team worked hard for you during your visit to BMW Portland. We hope you have a fantastic day.

Aug 08, 2022 -

Steve.akre responded

Thank you for the follow up

August 06, 2022

Excellent service They made our process easy and comfortable Great overall experience Thank you Definitely will be back More

by BOUNEFF.LARA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kourosh Homayoun, Jon Walker, Greg Zuccarello, Wade Nebeker
Aug 08, 2022 -

BMW Portland responded

Thank you for making us a part of your day. Your positive rating is much appreciated. Stop by and see us if you need anything else down the road.

August 06, 2022

This time my experience was sub par. Communication was lacking or they were not listening to me. I did not feel like your rep was as knowledgeable as he could have been. Another rep had More

by LEEANNWILLSON1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Wahlin
Aug 10, 2022 -

BMW Portland responded

Hello LeeAnn, Thank you for taking the time to share your concerns. I would like to apologize for the level of communication you have received. At your convenience, please consider contacting me directly. I would be happy to help. 503-548-1202 Robert Rogers Service Manager

Aug 16, 2022 -

LEEANNWILLSON1 responded

So I called the number above twice. It's for someone named Shannon Carter, not Robert Rogers. I called the Service Dept. 877 number as well as the 971 number and continually got recordings that someone would be with me shortly. After 2 minutes of listening to this I hung up. Is this a hoax? If not then BMW Portland has bigger problems than just your service dept.

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