BMW San Luis Obispo

I had a great experience buying remotely. Very smooth and professional from start to finish. Very smooth and professional from start to finish. More

The process started out great with sales rep Mike. once I took possession of the vehicle we discovered the rear window screen cover was missing. The sales rep told us the piece was ordered from German once I took possession of the vehicle we discovered the rear window screen cover was missing. The sales rep told us the piece was ordered from Germany and it would take 3 weeks. it has now been 2 months and I get no return calls or return texts from the finance manager Kirk - Darrel nor our sales rep Mike. Not to mention we were told the brakes have been replaced and service will not be needed for 10k miles I have driven the vehicle less than 2k miles and we are due for service. Once the financing was done and the dealer got the loan to close we have been ghosted use caution purchasing from this dealership no follow through and that's a shame love the car a 2022 740i and the upfront service they provided out of the gates shame they treated me this way at the close of deal More

JT was so great as he gave us a test drive and helped to facilitate our trade in and purchase of a new BMW! All of the staff were helpful and provided all of the information required for us to make an info facilitate our trade in and purchase of a new BMW! All of the staff were helpful and provided all of the information required for us to make an informed decision on the transaction. More

Everyone was very helpful and friendly. John made this the easiest and quickest transaction I’ve ever had in purchasing a vehicle. Very happy with the service I received today. Top notch. John made this the easiest and quickest transaction I’ve ever had in purchasing a vehicle. Very happy with the service I received today. Top notch. More

Car advertised to come with charging cable but didn’t. Dealership said they would investigate but didn’t get back to me. Other than that my experience was good. Dealership said they would investigate but didn’t get back to me. Other than that my experience was good. More

TJ is the man, whenever you’re looking for an BMW. We were able to make a deal through the phone before I even drive 9 hours to see him. Everything was super smooth and easy! We were able to make a deal through the phone before I even drive 9 hours to see him. Everything was super smooth and easy! More

JT is one of the hardest working sales person in my car buying experience. I reach out to several car dealerships on Cargurus. Although several people called, JT stood out because he followed up, didn’t pr buying experience. I reach out to several car dealerships on Cargurus. Although several people called, JT stood out because he followed up, didn’t pressure and focused on what was important to me in the car buying experience. His communication skills were superb. During the process, it was some hiccups due to no fault of JT, but he still followed up even on his day off. Because of JT professionalism, sense of humor and kindness, My wife and I traveled to the area from Oakland by passing dozens on BMW dealership to buy the car from him. I highly recommend seeking out JT for your car buying experience. More

Jeffery did a great job. I will be coming back to BMW in the future. Thanks Jeffrey I will be coming back to BMW in the future. Thanks Jeffrey More

Ultimate Driving Machine"? More like the ultimate hunk of junk. I kept telling my young adult son how BMW was the ultimate driving machine, and he said, "I think we should get More like the ultimate hunk of junk. I kept telling my young adult son how BMW was the ultimate driving machine, and he said, "I think we should get a Mazda." I told him, "you haven't driven until you've driven a BMW." Boy was I wrong! This has been the worst car-buying experience of my life and I've owned three Mercedes, two BMWs (this being my second), two Jeeps, an Acura, and a Range Rover. I spent a year researching and trying to find a quality, safe vehicle to share with my son, and this turned out to be the worst thing that could have happened. He said right away, "it drives like xxxx." Even after taking it back twice , being dismissed "that's how X Drive drives " and being without a car for a week so they could "make repairs," nothing was fixed. Some young kids at a local tire and repair shop were able to point out serious issues within minutes things the dealership ignored. And my son was right it still drives like xxxx. When I asked what they were going to do, their idea of "resolving" the situation was trying to sell me an even more expensive piece of junk and take more of my money instead of fixing the car I just bought. Now I'm stuck with an unsafe, undrivable vehicle. BMW of San Luis Obispo does not operate with integrity. The used car department is careless, corners are cut, and vehicles are not properly vetted. Customers are left with unsafe, overpriced cars that should never have left the lot. Profit is clearly prioritized over safety and transparency. On top of that, they don't respect people's time. I've spent hours upon hours dealing with them, only to miss an annual family vacation because of this mess. Most importantly, the fact that this dealership and its personnel have no regard for the safety of the people they sell cars to is completely outrageous and I expected much, much more from a BMW dealer. Shop elsewhere your money, your time, and your safety are worth more than what you'll get here. More

Amzing guy good customer service and good at what he does. Dont not dissapoint. Will be going to be coming back for all the cars i buy. does. Dont not dissapoint. Will be going to be coming back for all the cars i buy. More