BMW and Mazda of Crystal Lake

We called in advance with the model and trim level for which we were looking. Jim had the car inside and warm (it was VERY cold that day), and answered every question we had about the car. It didn't have which we were looking. Jim had the car inside and warm (it was VERY cold that day), and answered every question we had about the car. It didn't have the options that we wanted, so Jim found one on the lot that fit our desires and prepped that one for us to test. Never pushed us in any direction, never had a "salesman" attitude, just provided us with all the information we requested. We worked up the sale in multiple situations and went back and forth about pricing, financing (explained leasing in terms normal humans can understand), etc., without ever being prodded into a sale. When we made the choice to lease, Jim explained the process of leasing, not only now, but at the end of the lease as well, limiting end-of-agreement surprises. Lindsay explained all aspects of our lease, all of our responsibilities, and offered additional options, again without excessive sales pressure. He was friendly, answered all questions we had in easy-to-digest terms, and got us on our way. After the sale was final, Jim spent a good deal of time explaining features of the car, making sure the wipers were full of fluid, and buffing out spots after the shop had washed the car. Jim went the extra mile to make sure the car was perfect before we left the lot. Since we bought the car, Jim has been quick to respond to any questions we've had about it, and put us in contact with a colleague to speak to when he goes on vacation if we have more questions. The folks we dealt with at Anderson made it easy to make a purchase with their friendly and low-sales-pressure atmosphere. We'll definitely be shopping here again. More

We received excellent service from the sales individual, as well as promptness on delivering our auto. The vehicle was spotless when we received it, and the extras were explained to us in detail. Personally as well as promptness on delivering our auto. The vehicle was spotless when we received it, and the extras were explained to us in detail. Personally, I really appreciated Steve's assistance, and making sure the coffee was always flowing! More

From the initial phone call to walking out the door with a new car, James and everyone at Anderson was friendly, professional and respectful. The honesty and integrity of the entire process was refreshing. a new car, James and everyone at Anderson was friendly, professional and respectful. The honesty and integrity of the entire process was refreshing. This is the 10th car I have purchased and the first time, I walked out with exactly what I wanted at the price that I wanted. There was no pressure, no typical "car sales" anxiety, I felt like my business was actually appreciated and valued. When I came back the day after my test drive to purchase the vehicle, I was walking to the door and overheard from the intercom speakers "James you have a customer waiting in the show room" I was then prepared to wait a while, to my surprise another salesman remembered me for the day before and paged my salesman before I even walked in the door! From receptionist to finance manager, Anderson is a first class car dealership in my book! More

From the first time I spoke with Steve on the phone, he always answered evey question, went out of his way to help with any issues or concerns I had, and has always been personable and fun to work with. I always answered evey question, went out of his way to help with any issues or concerns I had, and has always been personable and fun to work with. I would recommend Steve to anyone who is interested in purchasing a car.... Thanks again Steve! More

I was very pleased with the full detail service I received for my car including the engine...and will continue to come to the mazda dealer for the services of my mazda 2 sport. received for my car including the engine...and will continue to come to the mazda dealer for the services of my mazda 2 sport. More

Cassandra and the sales/finance team was very helpful in assisting me in choosing a new CX5. Their price was very competitive with another SUV I was looking at. I have had 3 different vehicles (BMW, VW, Maz assisting me in choosing a new CX5. Their price was very competitive with another SUV I was looking at. I have had 3 different vehicles (BMW, VW, Mazda) serviced at this dealership for years and that was also a factor More

As a young adult I purchased my first vehicle from Anderson Mazda. Years since it was now time to again to find a new car. (My Mazda 3 I bought there 4 years ago used was still running great just gett Anderson Mazda. Years since it was now time to again to find a new car. (My Mazda 3 I bought there 4 years ago used was still running great just getting up there in mileage.) Needless to say they were very easy to work with, making sure I understood everything through the process and did not make me feel pressured, but happy to be buying my first brand new car. My salesman James was amazing, friendly doesn't begin to describe his attitude and demeanor. He was happy to answer the millions of questions I had. He made sure I left knowing how to use every bell and whistle in the car. The managers that helped explain the pricing to me, Nick and George were two wonderful men. A friendly family like vibe from them that I found very comforting, it was so nice to go into a dealership and be treated with such great respect. Being still young many dealerships didn't treat me as well and obviously did not get my business either. Anderson made me feel that as a individual customer I am important. This is why I have now bought 2 Mazda's from them. I intend on buying my third there in the future. With such a wonderful Title manager like Dan Busch it was an easy process to get my loan, and it was great how he made sure to brake everything down so I really did understand the purchase of the new CX-7. Thank you Sales Team of Anderson Motor Company!! My family has now purchased 3 cars in total from you and there is a reason we return! More