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BMW and Mazda of Crystal Lake - Service Center

Crystal Lake, IL

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18 Reviews

18 Reviews of BMW and Mazda of Crystal Lake - Service Center

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September 09, 2021

Michelle is always available at a moments notice to help with any needs/concerns I have related to my lease; making the entire process smooth. More

by dhayenga
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Michelle Canova
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 02, 2021

My 1st experience was excellent. Convenient and timely with good communication with Ed Rubio. My vehicle was picked up in Rockford and returned as promised More

by BMW Fan
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Michelle Canova
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michelle Canova and Ed Rubio
August 26, 2020

Polite & efficient staff. Always know when I go there, I will be treated fairly. Service Tech/Ed, Cashier/Paul & Equipment Genius/Bill we’re all exceptional. More

by Nade
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ed, Paul, Bill
February 25, 2020

First Service Visit for 2019 X3 John was helpful and informative. Easy to set up appointment and was in and out in no time. Waited while car was serviced. Chatted with my new frien More

by BMWX3Luxury
Customer Service
Quality of Work
Friendliness
Overall Experience
Recommend Dealer
Yes
Employees Worked With
John Brown
November 27, 2019

These guys are unreal! Rob (service advisor) and Ersom (technician) did what my other Mazda dealer wouldn’t. I came in with car rattle issues on my brand new Mazda 3 2019. I took the car back to Mazda of More

by J Santos
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ersom, Rob Jacobus
November 26, 2019

Great & Kind Service "Kind" is not a word you often hear with regard to automotive service, but the folks at Anderson BMW are just kind... nice people who listen, solve pr More

by J Curto
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Michelle Canova
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Brown
August 16, 2019

New Mazda I went to this dealership to get an oil change for my Mazda and I left the dealership with a new Mazda. I was looking for some info regarding a possib More

by PRM
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jordan Acevedo
June 18, 2019

Best service and staff within 100 mile radius of Crystal Lak My first time visiting Crystal Lake Bmw was amazing!!!!! ---------I recommend them to anyone with a BMW even if you're 100 miles away. ------- More

by Al c.
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Heather Liautaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Canova
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Cogdill
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 15, 2019

Thank you Rob! I visited this dealership for the first time and was working with another person in service who I feel left me hanging. I was going to pick my car up More

by LoveMyBMW1
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Rob Jacobus
March 05, 2019

Good experience The whole process, from walking in the door (w/the intention of buying a car) to scheduling & getting service work done, was Quick, Friendly, Easy! More

by 4279
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Michelle Canova
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ed
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