"Truly a great dealership to work with. I have purchased..."
Truly a great dealership to work with. I have purchased several vehicles from them! The whole team went out of their way to make this deal happen again
"Sales personnel were very knowledgeable and answered all..."
- Golden bear
Sales personnel were very knowledgeable and answered all of our questions that we asked and requested. In the end, they were able to locate the Mazda we requested and they made the financial process pretty simple. Would recommend this dealership to others. This is our second Mazda from them and the staff is the reason we traveled back from Wisconsin to purchase our next one. Keep it up!
"I was looking for a very specific BMW. I had a very..."
I was looking for a very specific BMW. I had a very recently leased car that I wanted to trade and assumed it was impossible. Ralph contacted me and we hammered out a deal in an hour. Top notch dealership and team. Amazing follow up and Ralph / Dan did not rest until the car arrived. 5 stars!
"I had problems with my 6 month old car so I wanted a new..."
I had problems with my 6 month old car so I wanted a new car, Crystal Lake Mazda was great to work with. I was torn between a Mazda and a BMW, in the end I got a Mazda CX-5 Signature, rated as most reliable, top of the list from Car and Driver. Fun to drive. It may not be quite up to BMW (I have a BMW car already) but it is so close and for a lot less money. It should cost a lot less in overall cost. My salesman was Ethan, he tirelessly looked at cars with me. The GM worked out a great price. Julian did the new car delivery on 1-2-21 and spent a lot of time and did an excellent job. 1st class dealership all the way. I highly recommend them! I drive an hour from home to shop here!
"We had a great experience. Ralph was very attentive. No..."
We had a great experience. Ralph was very attentive. No pressure sales style. Heather was great as well. Everyone was extremely friendly and eager to make our visit and car buying experience pleasant and positive.
"What else can I say? Amazing, fantastic and wonderful..."
What else can I say? Amazing, fantastic and wonderful experience! Michelle is one of the best I’ve worked with. Her attention to detail, follow up and overall customer service are extraordinary. The dealership experience is second to none and just another reason I am a repeat customer. So much so that a friend of mine chose to buy a new BMW from Michelle before mine came in! Dan and Heather round out this amazing team and I will continue to do business with Crystal Lake BMW as long as they are a part of the team. Thank you and kudos to my BMW Crystal Lake family.
"Michelle was wonderful to work with. She took her time..."
Michelle was wonderful to work with.
She took her time to find me the right car for me and gave me top notch customer service.
"James and Dan were such a great help! 8 never thought..."
James and Dan were such a great help! 8 never thought that purchasing my first car could be as painless as this experience. Thank you all at Mazda!
"They were awesome!! Julian was super professional, kind,..."
They were awesome!! Julian was super professional, kind, patient and informative. He needs a raise. Dan was also wonderful! They were so helpful and hospitable. I would highly recommend anyone to buy a car from Julian.
"Went very smoothly from the sales person (James Orton) to..."
Went very smoothly from the sales person (James Orton) to the delivery (Rich Spears). I love ❤️ my used CX-5, was clean and shining. Very happy 😃.