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BMW and Mazda of Crystal Lake - Service Center
Crystal Lake, IL
18 Reviews
18 Reviews of BMW and Mazda of Crystal Lake - Service Center
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February 19, 2019
Better customer servyce Car never gets washed. Other dealerships do free car washes without having to ask. No one ever greets when pulling the car into the garage. Car is Car never gets washed. Other dealerships do free car washes without having to ask. No one ever greets when pulling the car into the garage. Car is always out of place in terms of settings and always has smudges all over the steering wheel. More
by Cmazz
Helpful February 07, 2019
Recall / Mazda 6 Very pleased with how I was kept up to date while my car was being fixed free of charge by Mazda. No problems at all. Very pleased with how I was kept up to date while my car was being fixed free of charge by Mazda. No problems at all. More
by Recalled
Employees Worked With
Rob Jacobus
January 20, 2019
Great Service I can always count on my car being well taken care of. I drive a lot and rely on my car for work. I know that if anything is needed, I can count on th I can always count on my car being well taken care of. I drive a lot and rely on my car for work. I know that if anything is needed, I can count on the service team to get the job done and have my car like new. More
by Amrubio
Employees Worked With
Eddie Rubio
January 19, 2019
Customer Setvice is a JOKE Well I wish I could say that the 5th time was the charm but that’s not the case!!!! I don’t understand how the Regional Manager (Dan) can acknowledge Well I wish I could say that the 5th time was the charm but that’s not the case!!!! I don’t understand how the Regional Manager (Dan) can acknowledge and agree that there are safety issues with my vehicle and still nothing is done. Wait, check that - there is something done - they put you right back into the vehicle! Then when they have the chance to do what’s right to make things right they are too interested in money to take care of the customer. CUSTOMER SERVICE IS A JOKE!!!! STAY AWAY from this dealership and from Mazda vehicles in general!! After having my vehicle in 4 times for THE SAME ISSUE they kept it for 13 days. During this time they asked to drive it to see if they could duplicate the problem- even though we had provided pictures of the issues. We agreed to this but boy were we shocked. 347 miles put on my car!!!!!! When was it in the shop!!!! As if that wasn’t bad enough, when we picked it up it had less the a quarter tank of gas!!! When I asked about gas I was told “the service manager will have to approve that”. To top it off we were asked to purchase an additional piece of software to “hopefully fix the issue” when the car is still under warranty! The person that we spoke to in the service is rude and is of the opinion that women don’t know anything about electronics or cars. When we called to report our unhappiness with the service it was a big “oh well” from our sales person all the way up to the dealership manager. They did say “when you’re back in the area we’ll give you a tank of gas” - really??? Stay away from this dealership and from their service department. More
by Mazada Experience-what a joke
January 24, 2017
Boilerroom service department Charged $130.00 for recall work. They told me I needed brake fluid and power steering fluid for an additional $320.00. Car has 38K miles with no leaks Charged $130.00 for recall work. They told me I needed brake fluid and power steering fluid for an additional $320.00. Car has 38K miles with no leaks so I refused. These guys are sleazy. More
by wh
Employees Worked With
Matt Pease
April 12, 2016
not the worst dealer, but close This was a terrible service visit on our CX-7. They didn't get around to fixing the problem with the door, I was never called by service when the car This was a terrible service visit on our CX-7. They didn't get around to fixing the problem with the door, I was never called by service when the car was finished, and they claimed they washed the car, but it was dirtier than when I had dropped it off. And there was about 1/4 tank of fuel missing from the tank. Where did they test drive it for a door problem? More
by bbertramii
Employees Worked With
Service advisor
June 15, 2013
I was very happy with the service and will continue to bring my car there in the future and they did great work on my car and doubled checked everything I asked them to check bring my car there in the future and they did great work on my car and doubled checked everything I asked them to check More
by tinker-bell
Employees Worked With
matt
December 28, 2012
I was very pleased with the full detail service I received for my car including the engine...and will continue to come to the mazda dealer for the services of my mazda 2 sport. received for my car including the engine...and will continue to come to the mazda dealer for the services of my mazda 2 sport. More
by tinker-bell
Employees Worked With
Matt, Doug and the service department
