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BMW of Alexandria
Alexandria, VA
964 Reviews
BMW vehicles are known for delivering world-class driving experiences, and at BMW of Alexandria, we aim to deliver world-class customer service experiences. We've proudly worked with shoppers from all over Washington DC, Arlington VA and Springfield VA, and we'd be only too happy to serve you as well. Whether you're seeking cutting-edge BMW models like the BMW X3, X5, X1, M440i or 330i, or have your eye on some of the competitively priced premium used cars for sale at our Alexandria VA dealership, you can count on finding friendly and extensively experienced associates here at our dealership to guide you to the perfect vehicle and financing plan for you. And even years down the road when your vehicle needs service or genuine BMW replacement parts, you can depend on the certified BMW technicians at our service center for all your repair needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Parts
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:30 PM
Friday 7:00 AM - 8:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
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Showing 964 reviews
August 29, 2023
Quick and efficient car purchase. They were committed to finding the best possible deal for financing. They were committed to finding the best possible deal for financing. More
by amandakung1
August 28, 2023
The above question needs a maybe, not simply yes or no. Everyone at the dealership was friendly and answered my questions. Nonetheless I had a lot of frustration after I left the dealership and got home Everyone at the dealership was friendly and answered my questions. Nonetheless I had a lot of frustration after I left the dealership and got home. One big problem was that although this is my fifth BMW, it is very different and far more complicated than the first four, and I had no idea of which questions to ask. To start with, I was given two keys to the vehicle, one of which did not work. I discovered this when I got home and could not stop the engine or lock the car. I checked the owner's manual and confirmed I was pressing the right button. I then called the dealership and was told to try the other key. To my great relief it did work. Farah brought me a new key and programed it at my house in Bethesda. He saved me another trip to Alexandria, which I appreciate. However, when I took the X5 to get a Maryland inspection it could not be done because someone did not leave in the car the device to unlock the wheels. So I had to drive back to Alexandria to get it. Until Farah brought me the new key and showed me more about the vehicle I did not know how to turn on the radio, or to use the little wheel that brings up the apps and programs. I also was not shown how to charge the battery. I went to Electrify America and discovered that the connections did not fit my vehicle. I subsequently learned on my own that I cannot use a fast charger on a hybrid vehicle. I could go on, but the picture is clear. I simply wasn't checked out on the vehicle in an adequate manner. I have declined to provide a rating for Farah. I do not know whether the overall approach of the dealership is defective as opposed to his own approach. More
by johnapurnell
August 28, 2023
Christopher Clark was hands down the most genuine and kindest person I have work with. He didn’t push or pressure, but provided plenty of options and asked all the right questions. He kept it transparent kindest person I have work with. He didn’t push or pressure, but provided plenty of options and asked all the right questions. He kept it transparent, with with his management on providing solutions, and went as far as preserving the car for me. Everyone I crossed paths with at BMW of Alexandria was also kind and easy to talk to. I look forward to doing future business with this team again! More
by User-62246b589c
August 28, 2023
Erin was terrific. Professional, very pleasant and extremely helpful. Explaining everything and accurately while making the whole process pleasant. Jeremy very helpful Professional, very pleasant and extremely helpful. Explaining everything and accurately while making the whole process pleasant. Jeremy very helpful giving me exactly the terms and options I desired. Another great employee. More
by Dave Jennings
August 27, 2023
Hussian continues to offer us amazing services and the right car for each of us right car for each of us More
by noratomato
August 27, 2023
Luke is of great help during the entire purchase experience. He is patient and has great attitude. Highly recommended! experience. He is patient and has great attitude. Highly recommended! More
by Chi Xiao
August 27, 2023
Amazing team and amazing service from everyone. I would recommend this dealer over and over! I would recommend this dealer over and over! More
by Arica.Booker
August 26, 2023
Everyone was outstanding. Hossein is the best sales consultant I have ever worked with. At any dealership. Dustin did a fantastic job explaining our options and working with u Hossein is the best sales consultant I have ever worked with. At any dealership. Dustin did a fantastic job explaining our options and working with us. Thank you to the entire team. More
by ryanjanosek
August 26, 2023
Excellent service and a very friendly staff. They were more than willing to answer my every question. They were more than willing to answer my every question. More
by Lawrence
