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BMW of Alexandria
Alexandria, VA
960 Reviews
BMW vehicles are known for delivering world-class driving experiences, and at BMW of Alexandria, we aim to deliver world-class customer service experiences. We've proudly worked with shoppers from all over Washington DC, Arlington VA and Springfield VA, and we'd be only too happy to serve you as well. Whether you're seeking cutting-edge BMW models like the BMW X3, X5, X1, M440i or 330i, or have your eye on some of the competitively priced premium used cars for sale at our Alexandria VA dealership, you can count on finding friendly and extensively experienced associates here at our dealership to guide you to the perfect vehicle and financing plan for you. And even years down the road when your vehicle needs service or genuine BMW replacement parts, you can depend on the certified BMW technicians at our service center for all your repair needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Parts
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:30 PM
Friday 7:00 AM - 8:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
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Showing 960 reviews
August 19, 2023
There was great service from all the personnel! Everybody was very helpful and very accommodating. Everybody was very helpful and very accommodating. More
by Vinny
Employees Worked With
August 18, 2023
Great staff, responsive and knowledgeable. Always provided good pricing and suitable options. Transparent and no haggling. Always provided good pricing and suitable options. Transparent and no haggling. More
by Shanaka Peiris
Employees Worked With
August 18, 2023
Excellent service and buying experience. Very professional. Very knowledgable staff. Happy to become a new BMW owner. Very professional. Very knowledgable staff. Happy to become a new BMW owner. More
by Tclarkod
Employees Worked With
August 18, 2023
Darryl Stewart provided excellent and responsive service from start to finish. He answered every question with knowledge and depth about the vehicle that I planned to purchase. Beyond that, he gave useful from start to finish. He answered every question with knowledge and depth about the vehicle that I planned to purchase. Beyond that, he gave useful recommendations for maintenance. I highly recommend that you request him when considering buying a vehicle from BMW of Alexandria. More
by samuels_thomas
Employees Worked With
Darryl Sullivan
August 18, 2023
Extremely profession, hassleless, knowledgeable, could trust Mike B. to advise what's right for our purchase. From sales, finance, delivary, everyone was a joy to interact. We had an exceptional experienc trust Mike B. to advise what's right for our purchase. From sales, finance, delivary, everyone was a joy to interact. We had an exceptional experience. More
by asif ahmed
August 15, 2023
If zero stars were an option, that would be a more accurate reflection of my review! I worked in management of car business for many years so I'm very familiar with how car dealerships run. First, accurate reflection of my review! I worked in management of car business for many years so I'm very familiar with how car dealerships run. First, this dealership claims to have ONE price, there is ZERO negotiation! Second, customer service is AWFUL!!! Third, they are RUDE and LIE and still owe me money! I purchased a vehicle from them earlier this year. I knew the vehicle and made arrangements with Andri to test drive the vehicle at a specific time. I showed up on time and took a while to find someone to help me and direct me to Andri! I took a quick test drive and check the vehicle over and sat down to negotiate. There was no negotiating, none! The agreed to give me all weather mats for my vehicle though. I already had obtained my own financing and extended warranty and proceeded to complete all the necessary paperwork. I went to pick up cashier checks from my bank and was told to text copies of the checks to Andri to facilitate the paperwork. I asked that I complete everything necessary so I could drop the checks off and leave when I returned. The process for the paperwork was quite slow, especially considering this was essentially a cash deal for them since I was providing cashier checks for the whole purchase. I also had my own tags that were being put on the vehicle. I send copies of those checks as requested and let Andri know precisely what time I would be back. Upon arrival he was with another customer and again, I couldn't find anyone to assist me. Then I was told it would be just about 3 minutes. I arrived back at the dealership before 2pm and by 230pm was beginning to get quite frustrated. Andri was not available and I was still waiting on the finance manger, Jeremy Seepersaud. I popped in to his office and asked how much longer it would be, he was quite RUDE to me! I asked Andri to ensure that there was absolutely NO dealer or other advertising on the vehicle and when I walk out to leave, this request was not honored! To make matters worse, they messed up the tags and I had to spend over an hour at DMV resolving this issue. I sent Andri a receipt for the mats that they promised me, he was on vacation and requested that I remind him the following week, which I promptly did. Three weeks later, I had still not received a check so I followed up. I was assured that I would have a check the following week and that it was 'processing', when i hadn't received a check the following week, i followed up again. I then reached out to the General manager and the used car manger multiple times over the last few weeks and NOT ONE person has returned a call or email NOR have they reimbursed me as promised! I really hoped they would follow through on their promises and redeem my HORRIBLE experience with them before i wrote any reviews, but here we are! More
by Christine k
August 15, 2023
Erin was great. Thank you for taking care of me. I was blessed the way she treated me and sold me my dream car. Best Employee of the month Thank you for taking care of me. I was blessed the way she treated me and sold me my dream car. Best Employee of the month More
by Dak
August 13, 2023
Luke was a great sales person and I had an easy transaction with Dustin in finance transaction with Dustin in finance More
by gregce
Employees Worked With
August 13, 2023
(1) website did 90% of job (2) chat did rest 5% of job (3) phone call did 3% of job (4) I walked in to dealership after barely spending an hour on (1) (2) & (3) and was able to close the deal in les job (3) phone call did 3% of job (4) I walked in to dealership after barely spending an hour on (1) (2) & (3) and was able to close the deal in less than an hour. I have bought BMW from several dealers but BMW Alexandria experience is the best. And I walked away with $102K brand new 2014 iX fully loaded automobile. I was treated with smile, respect and my time was valued all the way through. Truly got Ultimate Shopping Experience to drive away with Ultimate Driving Machine. Darryl, Dustin, Mellow and the management team are the best folks. More
by AKS
August 13, 2023
Girard, Krishma and Mustafa were patient, kind and so easy to work with. It was a seamless experience and I felt comfortable and confident working with each of them. easy to work with. It was a seamless experience and I felt comfortable and confident working with each of them. More
by Jennifermorganan
