BMW of Alexandria

Great service, concierge was great, mechanics were honest and shuttle were very efficient. 10/10 and shuttle were very efficient. 10/10 More

A totally awesome car buying experience. The entire staff was knowledgeable and professional. That’s the main reason we walked away today with a brand new X4!! The entire staff was knowledgeable and professional. That’s the main reason we walked away today with a brand new X4!! More

Excellent service and customer care We’ve gotten four cars from them and been satisfied each time cars from them and been satisfied each time More

Our BMW sales rep, ssles manager, financial rep and Genius rep were outstanding - great experience! Genius rep were outstanding - great experience! More

These folks make car buying a pleasure! In addition to having a good selection of prior owned BMWs they have knowledgable, informative, responsive, friendly, and professional staff at ever In addition to having a good selection of prior owned BMWs they have knowledgable, informative, responsive, friendly, and professional staff at every position. The cars prices are reasonable and in my case exceptional....best deal on the internet. My salesman, Nabil is the best. More

Avoid dealing with the used car department here at all costs!! Getting information from the salesperson after I committed to purchase was like pulling hen's teeth; the manager is a nice guy but the deale costs!! Getting information from the salesperson after I committed to purchase was like pulling hen's teeth; the manager is a nice guy but the dealership does not seem to have their act together; I sat at the salesperson's desk waiting hours (while the salesperson worked with other customers) for delivery of a car that I was paying cash for (they told me they were "too busy"); and I'm still waiting 7 weeks later for a reimbursement they promised me that day. I gave a 2 star rating only because the price on the 2022 car I bought from them was fair. I'd never deal with this dealership again. More

Excellent customer service. Greg Jackson in the service department was very patient with me and informed me throughout the whole process of my car being fixed. I highly recommen Greg Jackson in the service department was very patient with me and informed me throughout the whole process of my car being fixed. I highly recommended BMW of Alexandria. I must say tho, everyone at BMW Alexandria is very knowledgeable and helpful. I didn’t want to leave anyone out. So if your reading this, your car needs some work so don’t hesitate. Get that car down to BMW of Alexandria before your left on the side of the road. 👍🏼 More

Very efficient, pleasant and well-equipped. Sales person Erin had all the information needed. Was well-prepared for my arrival. Sales person Erin had all the information needed. Was well-prepared for my arrival. More

Dropping off my vehicle, I had to wait on service and no other customers were waiting (I was the only customer). After service was completed and I picked up my vehicle around 8:00pm, $1600.00 dollars later, other customers were waiting (I was the only customer). After service was completed and I picked up my vehicle around 8:00pm, $1600.00 dollars later, I received the worst customer service ever in all of my 53 years of life. I just cannot spend this type of money for horrible service. I was not even acknowledged, then when I got the reception attention and paid for my vehicle, I did not receive a thank you for choosing us or have a great evening. I am truly done with this dealership. Oh, by the way, the customer in front of me car keys was misplaced by this dealership. More

My brand new 2022, X3 was involved in an accident. It was towed to the dealership for repairs in May 2022, got the suv back in Nov 2022...repairs are still not done properly, and the car is just ridin It was towed to the dealership for repairs in May 2022, got the suv back in Nov 2022...repairs are still not done properly, and the car is just riding horrible and feels so unsafe, apparently the side of the car that had no impact, was overlooked and has continued to be an issue. I keep calling every month to the location to get the car back in to get checked out and keep getting the run around, I am told it's busy...like xxx!! You would think they are fixing my vehicle for FREE. At this point I am DONE with BMW. On the bright side, Alp my sales guy is the best (he sold me 2 brand new cars over the years) and my previous service techs Jack and Greg are very great with communication and service! More