BMW of Alexandria

Much to our good fortune, we were greeted by Paul Blakeman when we first entered BMW of Alexandria in search of a late model, low mileage BMW convertible. We rapidly learned that Paul is the pinnacl Blakeman when we first entered BMW of Alexandria in search of a late model, low mileage BMW convertible. We rapidly learned that Paul is the pinnacle of automobile sales professionals. He slowly and without pressure explained every minute detail of the vehicles we were considering and, true to his initial word, found us exactly the vehicle we wanted. His persistence and patience with us resulted in two very happy new owners of a beautiful 2010 BMW 135i with only 10,000 miles on it. And, to boot, it's specifically equipped with all the features we desired - and then some! Paul's professionalism, pleasant demeanor, extensive knowledge of the BMW line, and willingness to go "above and beyond" in order to meet our needs, within our budget, prompted us to relay these feelings to the management of BMW of Alexandria, as well as to future customers. In closing....THANKS Paul, your have certainly earned the title "Our Car Guy"! Mike and Marla More

Paul has been a great salesperson. He is friendly, clear in his communications, flexible, and honest. I have negotiated very good deals with him-- so much so that I have referred close friends, and came ba in his communications, flexible, and honest. I have negotiated very good deals with him-- so much so that I have referred close friends, and came back for a second purchase in less than a month. I know the pricing/incentives/invoices of BMW inside and out (lots of research), nobody else in the DC/MD/VA area could match or beat Paul's pricing. More

Met with Paul to look at a new BMW 3-series and was impressed from the get-go: Paul was at once open, friendly, and knowledgeable. It is clear that he was enthusiastic about both he product that he rep impressed from the get-go: Paul was at once open, friendly, and knowledgeable. It is clear that he was enthusiastic about both he product that he represents and his commitment to the customer. I would not hesitate to refer friends or family to him, and am glad that I have a good BMW resource in the area. More

This place has the worst customer service I have ever received. Not only do they lie or give misrepresentation/misinformation, but they fail to take any responsibility for their actions. My trade-in wa received. Not only do they lie or give misrepresentation/misinformation, but they fail to take any responsibility for their actions. My trade-in was given the lowest possible amount because they knew I was in a pinch and they use 328i they sold me had problems as soon as I drove it off the lot! After not passing the inspection, I had to return the car for all tires to be replaced and requested a missing floor mat be added. Additionally, I was given a "loner" car that was apparently someone's personal vehicle because it was an old Toyota Camry with ashes and imbedded cigarette smoke! Months after, other issues came up and after getting the run-around from every sales manager, no follow-ups were every received. DO NOT purchase from this dealership! Save yourself time, money and unnecessary frustration! More

Juan and Micheal were very kind, generous, and caring. They sat with me, answered all of my questions and have followed up with me to make sure I was happy with my selection. They sat with me, answered all of my questions and have followed up with me to make sure I was happy with my selection. More

After visiting 8-10 dealerships within a week while car shopping, I had grown accustomed to unforthcoming vehicle descriptions, number games, and aggressive pitches. When I walked into BMW of Alexandria an shopping, I had grown accustomed to unforthcoming vehicle descriptions, number games, and aggressive pitches. When I walked into BMW of Alexandria and was greeted by Paul Blakeman who had followed up with a call to our initial inquiry into the dealership, I soon realized this was going to be different. Paul took us out and showed us the beautiful pre-owned BMW we had come in for. After the test drive, I explained there was another car in the area I was interested in driving as I am new to SUVs. Wholeheartedly expecting a list of reasons why leaving his dealership would be a bad idea, Paul took the time to look at the other vehicle I was considering online and explained that it was, in fact, a great car (very classy move). After patiently explaining why purchasing from the BMW dealership would be a completely different experience in the long run given their attention to detail, preventative care, and long-term relationships, I was completely confident that I would never get out of the other car purchase what I would from buying through BMW of Alexandria. As a very cautious attorney, I was thrilled there were NO number games and the process was completely seamless. Paul was happy to stay with us in the freezing cold after the dealership lights were off and everyone else had gone home to make sure we were acclimated and comfortable in our new purchase. I would recommend this dealership and Mr. Blakeman to anyone considering buying in the area and look forward to working with him again in the future. More

Very impressed with BMW of Alexandria and car salesman Paul Blakeman! Friendly, courteous, and very knowledgeable. Above all he helped me all along the way with the purchase of my new car (2007 BMW X5). Paul Blakeman! Friendly, courteous, and very knowledgeable. Above all he helped me all along the way with the purchase of my new car (2007 BMW X5). He said and then proceeded to display an interest in my satisfaction with a no pressure approach. He communicated well that he was "here" to help me in facilitating in my car buying process. From initial meeting where he learned my car needs, helped direct my search, to the tour of car lot, to my 7 month deliberation during which he maintained a low pressure open line of communication gently reminding me that he was available and interested in helping me with my decision; and, not to hesitate in using him (and his considerable knowledge and experience). After the purchase, he insisted that I continue using him with any and all questions. Again, very impressed. Thank you!! More

The sales response to my first inquiry about the vehicle I purchased was very prompt and informative. The price negotiation was a positive experience with a fair outcome. They were very expedient and prof I purchased was very prompt and informative. The price negotiation was a positive experience with a fair outcome. They were very expedient and professional with the paperwork and the vehicle was ready to be shipped when needed. The salesman was very friendly and attentive to all my needs. Very smooth and easy transaction. More

My husband and I bought a new BMW 335xi from Paul Blakeman at BMW of Alexandria. Paul made buying a new car an incredibly quick and painless experience. We were very pleased with the customer servi Blakeman at BMW of Alexandria. Paul made buying a new car an incredibly quick and painless experience. We were very pleased with the customer service. More

My wife and I called regarding a used vehicle on Friday.On Saturday we received the particulars on the vehicle. The representative we spoke to said it was still on the lot and avaialable. They were Friday.On Saturday we received the particulars on the vehicle. The representative we spoke to said it was still on the lot and avaialable. They were having the bumpers painted but we could look at it. We are from Virginia Beach and drove to the dealership on the Sunday after Thanksgiving. We really were excited to see the car. With Holiday Traffic it took us 5 hours, but we were assured the car and represenative are waiting for us. We made several inquiries on Friday, Saturday and follow ups for our ETA on Sunday. We arrived at the dealership. We went to look at the vehicle, reviewed the condition, and decide to purchase the vehicle. We waited 30 minutes, the sales representative and the manager came to talk to us and tell that the car had a deposit on it from the day before and they could not offer it to us.The excuse was the car was sold by the sister Porche dealership and the had not communicated this. COMMUNICATION is the key to everything and they are terrible. How does the computor system not updste? Human error!! The manager said he was sorry, but you could tell this was not a big deal to him. He said his spill and was off to bigger things. No, sorry for the drive with any real feeling, no care about the gas we used not to mentioned the frustration of the traffic. We went through a lot to get there in good faith and they let us down 200%. It really hurt to think you sat in the car and said yes we wil buy this. By the time we arrived home it had been 12 hours, we were very disappointed, spent $100 bucks in gas and felt they did not care. More