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BMW of Alexandria
Alexandria, VA
753 Reviews
Welcome to BMW of Alexandria - Arlington, your premier destination for BMW excellence! Whether you're in the market for a new BMW, a quality used vehicle, genuine BMW parts, or professional vehicle service, our dedicated team of experts is here to meet your every automotive need. As a locally owned business, we pride ourselves on delivering a relaxed and pressure-free buying experience to our valued customers.
With a strong presence in the community and exceptional customer satisfaction ratings, we stand out among the competition. Come and visit BMW of Alexandria - Arlington, your trusted neighborhood dealership, for top-notch products and unparalleled services. We eagerly await the opportunity to serve you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday 10:00 AM - 6:00 PM
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Showing 754 reviews
December 20, 2012
The sales response to my first inquiry about the vehicle I purchased was very prompt and informative. The price negotiation was a positive experience with a fair outcome. They were very expedient and prof I purchased was very prompt and informative. The price negotiation was a positive experience with a fair outcome. They were very expedient and professional with the paperwork and the vehicle was ready to be shipped when needed. The salesman was very friendly and attentive to all my needs. Very smooth and easy transaction. More
by scottwong
Employees Worked With
Paul Blakeman
Helpful December 11, 2012
My husband and I bought a new BMW 335xi from Paul Blakeman at BMW of Alexandria. Paul made buying a new car an incredibly quick and painless experience. We were very pleased with the customer servi Blakeman at BMW of Alexandria. Paul made buying a new car an incredibly quick and painless experience. We were very pleased with the customer service. More
by columbia1
Employees Worked With
Paul Blakeman
November 27, 2012
My wife and I called regarding a used vehicle on Friday.On Saturday we received the particulars on the vehicle. The representative we spoke to said it was still on the lot and avaialable. They were Friday.On Saturday we received the particulars on the vehicle. The representative we spoke to said it was still on the lot and avaialable. They were having the bumpers painted but we could look at it. We are from Virginia Beach and drove to the dealership on the Sunday after Thanksgiving. We really were excited to see the car. With Holiday Traffic it took us 5 hours, but we were assured the car and represenative are waiting for us. We made several inquiries on Friday, Saturday and follow ups for our ETA on Sunday. We arrived at the dealership. We went to look at the vehicle, reviewed the condition, and decide to purchase the vehicle. We waited 30 minutes, the sales representative and the manager came to talk to us and tell that the car had a deposit on it from the day before and they could not offer it to us.The excuse was the car was sold by the sister Porche dealership and the had not communicated this. COMMUNICATION is the key to everything and they are terrible. How does the computor system not updste? Human error!! The manager said he was sorry, but you could tell this was not a big deal to him. He said his spill and was off to bigger things. No, sorry for the drive with any real feeling, no care about the gas we used not to mentioned the frustration of the traffic. We went through a lot to get there in good faith and they let us down 200%. It really hurt to think you sat in the car and said yes we wil buy this. By the time we arrived home it had been 12 hours, we were very disappointed, spent $100 bucks in gas and felt they did not care. More
by mbrittan
Employees Worked With
Manager/Ben
October 21, 2012
I just leased a new 328i from BMW of Alexandria. I worked w/ Paul Blakeman. Paul is a great guy to work with. He sent me weekly status updates on my order to keep me posted on its progress. When it came time w/ Paul Blakeman. Paul is a great guy to work with. He sent me weekly status updates on my order to keep me posted on its progress. When it came time to talk numbers, Paul opens with a very reasonable price. My car's negotiated capital cost was at or around invoice, before incentives and discounts were applied (which brought the cap cost below invoice). When the car arrived, I decided I didn't like it. Paul said that's no problem, and got me behind the wheel of a car that I absolutely love. I thought there was no way I'd be able to walk away from a car that I custom built, but Paul made it seem like it was a non-issue, which was great. My overall experience with him was great, and I look forward to the next BMW I'll be getting from Paul. More
by mwtarlington
Employees Worked With
Paul Blakeman
October 06, 2012
As a first time car buyer, I was really impressed by the level of services I received from this dealership. From the receptionist, to finance, to the sales representative- all treated me with first class se level of services I received from this dealership. From the receptionist, to finance, to the sales representative- all treated me with first class service. More
by clark.india
Employees Worked With
Paul Blakeman
October 03, 2012
Editing my review, since after purchase of the vehicle, service has gone downhill fast. My wife and I recently visited BMW of Alexandria to purchase a CPO 2009 BMW 335i convertible. We had found the ca service has gone downhill fast. My wife and I recently visited BMW of Alexandria to purchase a CPO 2009 BMW 335i convertible. We had found the car we want at Alexandria's website and were connected with Paul after making an inquiry. Prior to my visit, Paul was great with communicating via email and having things setup so that we we arrived we were able to look at the car and discuss the purchase. The sales process was quick and efficient, which was much appreciated. I love the car, however, since purchasing we have received extremely poor service from multiple facets of this dealership. 1) We scheduled an appointment right after purchasing to have a couple small warranty items repaired and replaced. Both Paul and the GM called me the day prior to go over everything for the service visit and let me know they would have a BMW loaner ready for my wife when we brought the car in. Sounded great. Unfortunately when she arrived the next day, no one in service had any idea of the appointment and there was no loaner available. Finally, after wasting a good deal of her time they managed to find one, which smelled like smoke and had trash left in it. After a few days in the shop it was ready for pickup. We were horrified that when it was brought around to us there was a Pepsi can left in our cupholder. Definitely not mine, and the tech gave my wife attitude when she asked him to remove the trash from the car. Service personnel drink soda in customers' cars? Really? I don't even drink anything beyond water in my car. 2) Paperwork: I'm currently driving with expired temp tags after the 2nd set of temp tags that were given to me just expired. I understand Maryland MVA takes some time, but getting any communication out of this dealership is a pain. I have had numerous calls to the finance department go unreturned. Similarly, my salesperson has promised to check into when the paperwork was submitted and get me new tags, and does not get back to me. Instead, he goes on vacation without checking to make sure the new tags that were to be issued were taken care of before leaving. I have to hound him to get anything done. Its simply ridiculous. I've come to learn from a manager there that there was an issue with the dealership obtaining the title to the vehicle since their check to BMW was lost in the mail? Honestly, I don't know what to believe. I hear a different story from everyone I speak to at the dealership. Bottom line, they are _horrible_ at communication and keeping their customers in the loop. They just don't seem to care after the sale is made. I thought this was a good car buying experience after the initial purchase, but cannot say that after being jerked around after the sale. BMW of Alexandria has not done much to ensure that I'll be back to purchase my next BMW (this will definitely not be my last BMW) from them. I'm hesitant to even get my vehicle serviced at Alexandria. If they can't handle simple paperwork, I'm reluctant to let them work on my vehicle. I would give this dealership a '1' overall, but the price was actually pretty fair, and they were friendly, even in their incompetence, so I guess there's that. Either way, I can't honestly recommend that any of my friends patronize this dealership. More
by nringo
Employees Worked With
Paul Blakeman, Service
October 01, 2012
I found the deal on line and called them. Paul was the person who helped me and the whole purchase experience was so cool. He did his best to earn my trust and the business. He is professional and trustwo person who helped me and the whole purchase experience was so cool. He did his best to earn my trust and the business. He is professional and trustworthy, so I feel pleasure to work with him. More
by tonyzh
Employees Worked With
Paul Blakeman
September 18, 2012
This car is my fourth BMW. Each sales experience is top-notch, and this one was no exception. Paul and I scheduled an appointment, and he carefully listened to my requirements and took me out to test top-notch, and this one was no exception. Paul and I scheduled an appointment, and he carefully listened to my requirements and took me out to test drive three different models. One of those models--the 535 xi GT-- I had viewed on line and dismissed because I thought it looked like a station wagon. Paul took a chance and showed me this car, and it looks so much better than the online views show. I came for a second appointment to get a family member's opinion before ordering the car. Paul was so helpful as I made my decision. After we placed the order, he sent me an email every week with the manufacturing and shipping status. On pickup day, everything was smooth. I'm thrilled with my 535 xi GT and will use this dealership for my fifth BMW in a few years. Paul Blakeman is my car guy. More
by kbarley
Employees Worked With
Paul Blakeman
September 14, 2012
This Service department is big scam. All you BMW owners if you do take your care over there make sure the service is done. Because they tell you something else and works is done incomplete and they are wai if you do take your care over there make sure the service is done. Because they tell you something else and works is done incomplete and they are waiting for you car to break down so they can make money on it I guess. I rather take my car to Sterlng or Fairfax. More
by gold.gym
Employees Worked With
Suhaylah Adebo
September 11, 2012
This dealership understands the importance of great guest service. Before, during, and most importantly AFTER the sale. They are willing to help, knowledgeable, and are very helpful. I will definitely retur service. Before, during, and most importantly AFTER the sale. They are willing to help, knowledgeable, and are very helpful. I will definitely return here over and over! More
by gilrytalk
Employees Worked With
justin
