BMW of Allentown

I first came into contact with BMW of Allentown in January when I inquired about one of their pre-owned 330i's. A friend of mine highly recommended this particular dealership because they consistently January when I inquired about one of their pre-owned 330i's. A friend of mine highly recommended this particular dealership because they consistently provide a positive, trustworthy, and efficient experience, prioritizing customer service, offering competitive pricing, and having a wide selection of quality vehicles, while also being transparent and reliable. This was 100% true. I would go as far as saying this is the most superior BMW dealership in Pennsylvania. I never experienced working with a Client Advisor like Beth, who, like me, was extremely analytical and provided easy-to-read vehicle specs that I could input into Excel to compare against competitor vehicles. When I arrived early for a test drive, Brad stepped in while Beth was busy with a customer to get my son and I ready to go for a test drive. Brad made my first-ever BMW driving experience special. From sharing his own personal experience with the brand to patiently answering all my questions, I felt like I was part of the BMW of Allentown family. The purchasing process was flawless, even when they were training someone to use the finance software for the first time. I never felt like it was dragging on, as it has at other dealerships in the past. It was worth traveling over an hour to purchase my first BMW at this dealership. Thanks again for an amazing buying experience! More

Great service experience at this dealer. Kept up-to-date and informed. They only did the work that needed to be done. And didn’t try to push anything extra. Nice facilities, friendly people. Kept up-to-date and informed. They only did the work that needed to be done. And didn’t try to push anything extra. Nice facilities, friendly people. More

Professional service. Good communication about status of maintenance and repair. Meticulously followed through with the project. Good communication about status of maintenance and repair. Meticulously followed through with the project. More

My wife's car was totaled, hit as she sat at a light. Eduardo was our sales rep. When the other party's insurance check needed to clear, we needed another day(Bank rule). Eduardo and manager demanded t Eduardo was our sales rep. When the other party's insurance check needed to clear, we needed another day(Bank rule). Eduardo and manager demanded to see a pic of the check. We felt insulted. Never had a dealership ask me to prove I had a check before. However, I put a hold on a BMW my wife liked. Unfortunately, she found another vehicle with half the mileage and a warranty, which changed her mind. When I cancelled, Eduardo told me my money, $2000USD, was not refundable! I have since filed a dispute with my bank(freezes interest) and I spoke with another BMW supervisor by phone later. Still no refund. Await Chase pit bulls to do their thing. I have purchased many cars over the years. I have NEVER encountered people like this. Sticking with Mercedes. Also, this dealership does not let you take a vehicle home to try it, which I have never encountered either. Mercedes allows this(and even encouraged it). Avoid these people at all cost. More

I have always had a fantastic experience with this organization. Lisa Manento, my Service Advisor, was very attentive to my needs and communicated fully what needed to be done to get me on my way. Tha organization. Lisa Manento, my Service Advisor, was very attentive to my needs and communicated fully what needed to be done to get me on my way. Thank you! More

Eduardo was super nice and very helpful , the process was smooth, highly recommend this dealer ship. smooth, highly recommend this dealer ship. More

I received a fair price on the 4 Series that I ordered. However, our salesperson, Mason, was/is very difficult to reach. The email/phone number on the card we picked up were incorrect. We found out his cor However, our salesperson, Mason, was/is very difficult to reach. The email/phone number on the card we picked up were incorrect. We found out his correct email only by emailing his supervisor. I did email him this Tuesday, 2 weeks after I ordered the car, to see if he had obtained the VIN number. I haven’t heard back. Perhaps it’s too soon but that would be nice to know. All of this disorganization could be because the dealership was recently purchased. More

Eduardo was very knowledgeable and responsive. He was there for the entire purchasing of our new vehicle. Would definitely recommend him again. He was there for the entire purchasing of our new vehicle. Would definitely recommend him again. More

BMW of Allentown has very friendly associates that will work with you and answer you quickly. Unfortunately they lack behind on offering you loaner from BMW during servicing with hope it will change soon! work with you and answer you quickly. Unfortunately they lack behind on offering you loaner from BMW during servicing with hope it will change soon! More

We recently had the pleasure of working with Joe Grazer and Mason at BMW of Allentown, and we wanted to share our exceptional experience with you. Joe Grazer is truly unmatched in his approach to custom and Mason at BMW of Allentown, and we wanted to share our exceptional experience with you. Joe Grazer is truly unmatched in his approach to customer service. No matter how busy Joe is, he remains responsive, kind, fair, and genuinely dedicated to doing what is right for the customer. It’s worth noting that Joe even takes messages after hours, which shows his unwavering commitment to ensuring customer satisfaction. Our relationship with Joe has been the reason why we, our family, and our friends continue to purchase cars from BMW of Allentown. Trust is paramount when it comes to making such an important decision, and Joe is by far the most trustworthy professional we’ve encountered. Additionally, we had the pleasure of working with Mason, who is an outstanding representative of BMW of Allentown. From the moment we walked in, he was there to greet us, and he immediately went above and beyond to meet our needs. His pleasant demeanor, knowledge, and overall professionalism made him the best salesperson we have dealt with at BMW of Allentown. Thanks to Mason, we feel confident in our decision and know that we will be back! Thank you, Joe and Mason, for making our experience so enjoyable. We look forward to working with you again in the future! More