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BMW of Ann Arbor

Ann Arbor, MI

Overview
Employees
Reviews
4.6
370 Reviews
At BMW of Ann Arbor, we are committed to perfection in all areas of our dealership, with guest satisfaction being our top priority. Our high-quality vehicles are made for convenience and luxury. We offer an extensive selection of both new and pre-owned models in a variety of price ranges to accommodate all guests. Whether you're a longtime fan of the brand or are looking to take your first test drive, BMW of Ann Arbor has the Ultimate Driving Machine for you. Why Choose Our Dealership? With over 70 years of dedicated customer service, our customer reviews alone are enough reason to shop with BMW of Ann Arbor. Add to that our vast inventory of vehicles, which include modern features, exciting colors, and luxurious options, and it's clear that we have the most to offer of any dealership in town. Our skilled and detail-oriented team is here to serve all of your automotive needs, from selecting the right vehicle to maintaining it for years to come. Inventory Offered Our extensive inventory includes new BMW vehicles, pre-owned vehicles, and certified pre-owned vehicles. We even offer a build-your-own vehicle service, so you are sure to find the exact car to meet your needs. Our vehicles span a wide range of price points, and our staff is on hand to help you find a perfect match. Services Offered Our finance center is available for buying and leasing our new and pre-owned vehicles. The professionals in our service center provide everything from regular maintenance checks to involved repair work. For your convenience, you can even schedule a service online or order parts and accessories on Suburban Auto Parts. Head Over Today to Get Started Shopping for a car is an exciting experience, but it can also be overwhelming. Our team is on hand to ensure your car buying process is as easy and enjoyable as possible. Your happiness is our main objective. Come by BMW of Ann Arbor today to get started.
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501 Auto Mall Drive

Ann Arbor, MI

48103

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Showing 370 reviews

June 04, 2026

I bought my car in Rochester Hills, but I prefer the service dept in Ann Arbor. My service advisor Dusty is always knowledgeable, communicative and transparent about the work my car needed without any h More

by michele_tetreault
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dusty Harrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 04, 2026 -

BMW of Ann Arbor responded

Michele, we are grateful for this thoughtful review and recommendation! Dusty and our team are always here to make sure you and your son's vehicles are well taken care of. Thank you for choosing BMW of Ann Arbor Service Center!

May 27, 2026

Absolutely no communication on the status of my car until I called 3 times at 2:45 PM from Dusty. When I did reach him he was beyond xxxxxx at me for my repeated calling. No loaners, minimum communication an More

by Renyoj
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dusty Harrison
2.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Durham
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 29, 2026 -

BMW of Ann Arbor responded

Hello Renyoj, Thank you for taking the time to share this feedback. I’m very sorry for the lack of communication and the frustration this created throughout your visit with us. Having to call multiple times just to get an update on your vehicle is not the experience we want for our guests, especially when communication and hospitality should be a priority. I’m also concerned to hear how the conversation was handled when you finally were able to connect. Regardless of how busy we may be, our guests should always feel respected, informed, and taken care of. Your comments about communication, loaner availability, and overall follow-up are being reviewed with our team so we can improve the experience moving forward. I would appreciate the opportunity to learn more about your visit directly and see if there is anything we can still do to help. Please feel free to contact me at the dealership at your convenience. Thank you, Mark Wade - Service Director - 734-680-1721

May 22, 2026

Jarrod in service did a great job with communication and with providing me with updates. More

by Tomwright66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dusty Harrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jarrod Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 25, 2026 -

BMW of Ann Arbor responded

Hearing that Jarrod kept you well informed throughout your visit truly means a lot to our team at BMW of Ann Arbor! We are so glad he provided great communication and helpful updates during your service experience. Thank you for your kind feedback and support. We look forward to assisting you again in the future!

May 22, 2026

Great service. Great salesman. Great loan officer. Absolutely excellent process. Easy, simple, stress less. Would recommend. More

by mariuspadieu
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darin Locks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Sniezek
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 22, 2026 -

BMW of Ann Arbor responded

Thank you for sharing your feedback with us! We’re happy to hear you had a simple and stress-free experience with our team. We look forward to serving you again at BMW of Ann Arbor. Enjoy your new vehicle!

May 18, 2026

I worked with Justin and he was very courteous, knowledgeable, and had really good follow up over several days after my visit. I will definitely be recommending to others that are in the market for More

by Pete S
Recommend Dealer
Yes
Employees Worked With
Justin Fagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2026 -

BMW of Ann Arbor responded

Pete, thank you for recommending Justin and our team at BMW of Ann Arbor! We look forward to seeing you again in the future. Safe travels!

May 13, 2026

I brought my car in for annual service. Fortunately there was nothing major that needed attention, but the appointment was handled quickly and efficiently. More

by rev2388
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrod Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 14, 2026 -

BMW of Ann Arbor responded

Thank you for your kind review! We're glad to hear your appointment was handled so efficiently and quickly. We look forward to seeing you again at BMW of Ann Arbor. Safe travels!

April 27, 2026

Salesman and service staff always quick to respond to anything needed when I step in the door Service reviews everything needed for that visit More

by Mkazmo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dusty Harrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mohamad Beidoun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Neal in service
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Apr 28, 2026 -

BMW of Ann Arbor responded

Thank you for the wonderful five-star review of BMW of Ann Arbor. We are pleased to hear our sales and service teams have been responsive and helpful during your visits, and that your service experiences have been thorough and well handled. We truly appreciate your continued support and look forward to assisting you again in the future. Drive safe!

March 08, 2026

Neal help me get the car in for service and explained what needed to be done for today’s service and also providing a prioritized list of what other repairs are needed in order of importance and safety . More

by robpotts2015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neal
Report | Print
Mar 09, 2026 -

BMW of Ann Arbor responded

Thank you for choosing BMW of Ann Arbor and for sharing your experience with Neal! We are grateful to have your business and we hope to see you again in the future!

March 07, 2026

Pleased with sales/ marketing. However car didn't have extra key of a few outlets working. I felt like this should have be r n addressed before sale More

by mzvonmo
Recommend Dealer
Yes
Employees Worked With
Beau Derrick
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Mar 09, 2026 -

BMW of Ann Arbor responded

Hi, Thank you for the review. We are glad your time with us was a good experience. We will pass along the message to our sales team as well.

March 05, 2026

Justin is a great example of how a salesperson should be. It was an all around great experience from arriving to the final touches in the business office. Thank you for the wonderful hospitality that you pro More

by amarlow0611
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Justin Fagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 09, 2026 -

BMW of Ann Arbor responded

Thank you for sharing your great feedback about Justin and our team! We appreciate your business and we hope to see you again at BMW of Ann Arbor. Safe travels!

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