BMW of Ann Arbor

Neil was excellent and explained everything and finished the job very quickly. He did a great job. the job very quickly. He did a great job. More

The team over was very accommodating. I had a very pleasant purchasing experience and would do it again in the future. I had a very pleasant purchasing experience and would do it again in the future. More

Great service from Neal in the service department very helpful and knowledgeable. Thanks,Monty and Jill Anderson helpful and knowledgeable. Thanks,Monty and Jill Anderson More

Neal and Dusty both provide clear description of the vehicle issue and what is required for repair. From their seat I could not imagine doing a better job. They are both splendid fellows Carol prov vehicle issue and what is required for repair. From their seat I could not imagine doing a better job. They are both splendid fellows Carol provides clarity regarding availability of loaners. Her constraints do not reflect her attitude She is marvelous More

This dealer goes above and beyond! ! As technical experts and service providers, I trust their recommendations. ! As technical experts and service providers, I trust their recommendations. More

Neal was great taking care of me today. Super great customer service. He kept me updated constantly on how everything was moving along. The master tech Conner really had his act together. T Super great customer service. He kept me updated constantly on how everything was moving along. The master tech Conner really had his act together. The video that Conner did was excellent. All car dealers should do this. More

Dusty, Justin, and Carol provided quick action on Thursday in taking my vehicle back into the shop for a repair issue and setting me up in a loaner. You were clearly done for the day and on your way Thursday in taking my vehicle back into the shop for a repair issue and setting me up in a loaner. You were clearly done for the day and on your way out, but those few extra minutes you spent allowed for my Friday/Saturday trip to proceed without a hitch. More

Great customer service, extremely knowledgeable, professional. Prompt service and making sure to go beyond the normal requirements. Honesty, professionalism and care under one roof. professional. Prompt service and making sure to go beyond the normal requirements. Honesty, professionalism and care under one roof. More

Neal was super helpful in arranging my repair request. He cautioned me that the repair might take longer than I anticipated, or it could be as simple as a system reset. (The system reset solved one issu He cautioned me that the repair might take longer than I anticipated, or it could be as simple as a system reset. (The system reset solved one issue, and identifying a blown fuse solved the other.). He also noticed I was within the window for a scheduled oil change, and rather than yielding to my procrastination tendencies, we did it. Neal is very proactive, customer oriented and a keeper. I also appreciated the technician’s video explaining the repairs. More

i brought my car in for a repair and also routine maintenance and the service department was it's usual fantastic self. i have always had really pleasant interactions with the staff. i have worked maintenance and the service department was it's usual fantastic self. i have always had really pleasant interactions with the staff. i have worked with sean, dusty and neal over the years. i worked with neal this time. he was conscientious, thorough, and pleasant. he kept me updated on progress and was very clear about charges and timing. plus, i always enjoy our conversations. the techs did a great job fixing things up - i have no complaints there either. carol set me up with a loaner and, as always, was a pleasure to work with. all in all it was a pleasant experience, as it has always been. thank you! More