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BMW of Ann Arbor

Ann Arbor, MI

4.6
365 Reviews
At BMW of Ann Arbor, we are committed to perfection in all areas of our dealership, with guest satisfaction being our top priority. Our high-quality vehicles are made for convenience and luxury. We offer an extensive selection of both new and pre-owned models in a variety of price ranges to accommodate all guests. Whether you're a longtime fan of the brand or are looking to take your first test drive, BMW of Ann Arbor has the Ultimate Driving Machine for you. Why Choose Our Dealership? With over 70 years of dedicated customer service, our customer reviews alone are enough reason to shop with BMW of Ann Arbor. Add to that our vast inventory of vehicles, which include modern features, exciting colors, and luxurious options, and it's clear that we have the most to offer of any dealership in town. Our skilled and detail-oriented team is here to serve all of your automotive needs, from selecting the right vehicle to maintaining it for years to come. Inventory Offered Our extensive inventory includes new BMW vehicles, pre-owned vehicles, and certified pre-owned vehicles. We even offer a build-your-own vehicle service, so you are sure to find the exact car to meet your needs. Our vehicles span a wide range of price points, and our staff is on hand to help you find a perfect match. Services Offered Our finance center is available for buying and leasing our new and pre-owned vehicles. The professionals in our service center provide everything from regular maintenance checks to involved repair work. For your convenience, you can even schedule a service online or order parts and accessories on Suburban Auto Parts. Head Over Today to Get Started Shopping for a car is an exciting experience, but it can also be overwhelming. Our team is on hand to ensure your car buying process is as easy and enjoyable as possible. Your happiness is our main objective. Come by BMW of Ann Arbor today to get started.
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501 Auto Mall Drive

Ann Arbor, MI

48103

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Showing 365 reviews

December 19, 2025

The service agent Shawn is the absolute best. Honest, straightforward and efficient. I will come back because of his work More

by ghanaman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Durham
Dec 22, 2025 -

BMW of Ann Arbor responded

Hi, Thank you for the review. We are glad your time with us was a good experience. We hope to see you again here at BMW of Ann Arbor.

December 08, 2025

Nice selection and info. Somewhat cramped interior . The sales team Mo was excellent . I heard they’re changing locations in the future, which would be ideal to get a larger More

by msturm16
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mohamad Beidoun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raymond Borg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2025 -

BMW of Ann Arbor responded

Hi, Thank you for the review. We are glad your time with us was a great experience. We hope to see you again here at BMW of Ann Arbor.

December 03, 2025

Great experience purchasing my M2; all online other than pickup; Beau Derek was very communicative which made everything easy More

by chip8872
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Beau Derek
Dec 03, 2025 -

BMW of Ann Arbor responded

Hi, Thank you for the review. We are glad your time with us was a great experience. We hope to see you again here at BMW of Ann Arbor.

December 02, 2025

Everything worked out great. Can't wait to see the new home when you move in. More

by gallagpj
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mohamad Beidoun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raymond Borg
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Moyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2025 -

BMW of Ann Arbor responded

Hi, Thank you for the 5-star rating. We hope to see you again here at BMW of Ann Arbor.

November 29, 2025

They are always in the look out for great customer service and ways to save money while doing excellent work every time . More

by adam.dioguardi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dusty Harrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carol Leisure
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2025 -

BMW of Ann Arbor responded

Thank you for the review! We love to hear our team is always looking out for you here at BMW of Ann Arbor. See you next time!

November 21, 2025

Great service, friendly staff. Got us in before our scheduled time! We did not receive a promised video of work done or a condition report that we have received from a previous dea More

by emduling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neal Kotlarek
Nov 25, 2025 -

BMW of Ann Arbor responded

Hi, Thank you for the review. We are glad your time with us was a good experience. We will also connect with our team about your missed service.

November 03, 2025

Come to Ann Arbor BMW! ! Customer service, technicians and the overall environment is superb! Thanks BMW of Ann Arbor! More

by churc1ml
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carol Leisure
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Moyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dusty and Neal— always a pleasure to work with you both!
Nov 04, 2025 -

BMW of Ann Arbor responded

Hi, Thank you for the review. We are glad your time with us was a great experience. We hope to see you again here at BMW of Ann Arbor.

November 03, 2025

I had a great experience working with Alex on the purchase of a car. He was very knowledgable and communicative. I returned for a tutorial after taking ownership and he patiently walked me through t More

by annemari
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Upshur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2025 -

BMW of Ann Arbor responded

Hi Annemari, Thank you for the review. We are glad your time with us was a great experience. We hope to see you again here at BMW of Ann Arbor.

October 10, 2025

Very comfortable working with all the staff I encountered during my visits to the dealership. The car was in immaculate condition and drives beautifully. More

by Jimmymac
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mohamad Beidoun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raymond Borg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2025 -

BMW of Ann Arbor responded

Hi Jimmy, Thank you for the review. We are glad your time with us was a good experience. We hope to see you again here at BMW of Ann Arbor.

October 09, 2025

The service team was very responsive and helpful with all my needs this time. Only reason they didn’t get 5 stars is because my visit before was horrible. So 1 good service doesn’t erase everything. I exp More

by akio_olving
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darin Locks
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Neil was my service person.
Oct 09, 2025 -

BMW of Ann Arbor responded

Hi Akio, We appreciate the review. We are glad your time with us was a quick experience. We hope to see you again here at BMW of Ann Arbor.

Oct 09, 2025 -

BMW of Ann Arbor responded

Hi Akio, We appreciate the review. We are glad your time with us was a quick experience. We hope to see you again here at BMW of Ann Arbor.

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