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BMW of Austin

Austin, TX

4.8
953 Reviews

7011 McNeil Drive

Austin, TX

78729

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Showing 953 reviews

August 01, 2021

The dealer is nice, clean and the front line receiving the car are friendly, courteous and polite. The BIG PROBLEM that we have is with COMMUNICATION once the car is there for service more than one day. More

by Ekena
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amand de Heart
Aug 02, 2021 -

BMW of Austin responded

Ekena, I would like to learn more about the level of customer service and communication you have received from our Service Team.. We pride ourselves on the high-quality standards we maintain here at BMW of Austin and I would appreciate the opportunity to speak with you about your feedback. Could you please email your preferred contact information to me at hhargrove@penskeautomotive.com? Thank you, Hope Hargrove Customer Experience Director BMW of Austin

July 31, 2021

I always get the best service with Josh Montana and he has yet to fail me. Excellent job from Josh and all of the friendly staff. More

by JasonM107
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Montana, Cashier
Aug 01, 2021 -

BMW of Austin responded

Thank you! Glad we could help take care of your vehicle. Welcome to the BMW of Austin Family!

July 29, 2021

Service was excellent. Erika Garcia covered everything very clearly with me and kept me updated as I waited. The check out process was easy and my car was super clean! More

by Allen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erika Garcia
Jul 30, 2021 -

BMW of Austin responded

Allen, thank you for the positive review and rating! We are happy to know that you had a good experience with our Service Department at BMW of Austin, and we hope that you will continue to choose us!

July 27, 2021

Service is first class in an immaculate environment with snacks and coffee. Service is pricey, but you do have a piece of mind that your vehicle is being taken care of. More

by ajaychilds3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles Belinger
Jul 28, 2021 -

BMW of Austin responded

Thank you for the feedback! We are happy to know that overall you had a good experience with our Service Department, and we are always here to help at BMW of Austin!

July 26, 2021

Corey Rutherford is hands down one of the best Client Advisors I have ever worked with. Very straight forward and honest, and I really appreciate his knowledge of the car industry (being a fellow car ent More

by KTusman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey Rutherford
Jul 27, 2021 -

BMW of Austin responded

Thank you for taking the time to write a positive review! We are happy to hear Corey went above and beyond to assist you with a high level of customer service throughout the process. We truly appreciate your positive feedback, and we are looking forward to taking care of your auto needs again for years to come at BMW of Austin.

July 22, 2021

Good experience, finished up as expected, frequent communication with updates. Hospitality room is comfortable and well stocked with amenities from television to drinks and snacks to internet connecti More

by Anna Oeding
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amanda DeHart
Jul 23, 2021 -

BMW of Austin responded

Hi Anna, Thank you for your positive review. We are thrilled you had a professional, helpful and welcoming service experience with us here at BMW of Austin. We are looking forward to your next visit with us for any of your future automotive needs.

July 22, 2021

Mike was great to work with and the 2nd BMW we bought with him. We would use him again for a third when my kids are old enough to drive. More

by bws112
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hanaway
Jul 22, 2021 -

BMW of Austin responded

Thank you so much for your review! We are very happy to have you as part of the BMW of Austin family. Thanks again for choosing us!

July 21, 2021

Great service. SCOTT J. LIEDTKE is awesome. Very helpful and knowledgeable, always guides with right solution and make sure my needs are taken care of. More

by sarajit.das
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SCOTT J. LIEDTKE
Jul 22, 2021 -

BMW of Austin responded

Thank you so much for the great review. If there is anything else we can do for you, please do not hesitate to reach out.

July 19, 2021

Great service. Eric is awesome. Very helpful and knowledgeable always has a smile on his face and makes.sure my needs are taken care of. More

by saewing
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric
Jul 19, 2021 -

BMW of Austin responded

The team ta BMW of Austin thanks your for the positive star rating. We are glad your experience was awesome! Safe travels.

July 17, 2021

Excellent service team. Very helpful and clear on what needed to be done. Also, Scott Cuny worked to ensure repairs done in a timely manner More

by rl.shugart53
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Cuny
Jul 18, 2021 -

BMW of Austin responded

Thank you so much for sharing your great feedback for our Service Team at BMW of Austin. We invite you back to our Service Department for any other service needs.

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