BMW of Austin

Had a great experience working with Mike Hanaway on our new X5 lease! He was patient and helpful getting us through hoops while trading in our other lease. Highly recommend! new X5 lease! He was patient and helpful getting us through hoops while trading in our other lease. Highly recommend! More

My service advisor was professional and friendly however the quality of work done was poor. I took the car in to replace a faulty battery and tech did not properly secure the battery. I had to go back to th the quality of work done was poor. I took the car in to replace a faulty battery and tech did not properly secure the battery. I had to go back to the dealership the next day to get it fixed. More

We took our car to get the state inspection and we’re treated like we were buying the most expensive car on the lot. Everyone was very professional and friendly. treated like we were buying the most expensive car on the lot. Everyone was very professional and friendly. More

Service was great overall. Timeliness and accuracy are very important to me. Customer service was great! Tim M walked me through my service and was very precise. Thank you! very important to me. Customer service was great! Tim M walked me through my service and was very precise. Thank you! More

Very clean and efficient. Service provider was very congenial and pleasant. They need some goodies while you wait. Overall my experience was very pleasant and fast. congenial and pleasant. They need some goodies while you wait. Overall my experience was very pleasant and fast. More

They’ve are upfront with services and prices. I really appreciate this frankness. The service advisor, Amanda was extremely helpful and kept me informed over the couple days my car was there. appreciate this frankness. The service advisor, Amanda was extremely helpful and kept me informed over the couple days my car was there. More

The experience from the beginning to the end was amazing. Excellent customer service. Mike was an awesome and professional. He was very helpful and informative during the process. Excellent customer service. Mike was an awesome and professional. He was very helpful and informative during the process. More

Our experience at BMW of Austin was fabulous! I worked with sales person, Charlie Baze, and he was patient and professional throughout the process. We ended up buying not one X5 but two. I got the Plug- with sales person, Charlie Baze, and he was patient and professional throughout the process. We ended up buying not one X5 but two. I got the Plug-in Hybrid 45e and my wife got the 40i! No pressure and very informative. Brett Swanson was great to work with on the financing options. Great job! More

Power steering ✔ brake pads✔ detailing x. Josh, did not Power steering ✔ brake pads✔ detailing x. Josh, did not Q/A the detailing of my car he overlooked vacuuming the hatch back area. TY. J Power steering ✔ brake pads✔ detailing x. Josh, did not Q/A the detailing of my car he overlooked vacuuming the hatch back area. TY. J More

Another awesome visit to BMW Austin Service Department, fast and accurate information, no stress service, friendly conversations. And a great room to hang out in. fast and accurate information, no stress service, friendly conversations. And a great room to hang out in. More