BMW of Bridgewater

"Experience BMW owner" This is the 4th BMW that I have purchased and the first one from BMW of Bridgewater. The experience was a pleasure and I felt that I was treated very This is the 4th BMW that I have purchased and the first one from BMW of Bridgewater. The experience was a pleasure and I felt that I was treated very fairly. I will consider them for my next vehicle purchase More

Recent Experience I purchased a loner car 2 weeks ago through Mike Watson. He was very friendly and courteous. Price negotiation was professionally done and hassle free I purchased a loner car 2 weeks ago through Mike Watson. He was very friendly and courteous. Price negotiation was professionally done and hassle free. Earlier, I brought 2 friends to Mike and had very good experience. I will recommend other friends also in future. I recommend Bridgewater BMW and in particular Mike Watson highly. More

Bought New M4 Bought my first E36 M3 (used) from them in 2000. Serviced that car and my next E46 M3 there for the next 15 yrs. Bought my new M4 there on a combinati Bought my first E36 M3 (used) from them in 2000. Serviced that car and my next E46 M3 there for the next 15 yrs. Bought my new M4 there on a combination of price, service and trust. More

Absolutely Top-Notch Service I usually take my car to another dealership closer to my house but Bridgewater was closer after hitting a pothole. The process of working with Chad on I usually take my car to another dealership closer to my house but Bridgewater was closer after hitting a pothole. The process of working with Chad on my fixing my car was excellent. His understanding, responsiveness, professionalism, and sensitivity to a much larger service which I'll now require was at a level I've never experienced. My experience with Chad alone has won my future services at BMW of Bridgewater. More

Lease of new BMW My wife and 3 boys stopped at the dealership to inquire about possibly purchasing a BMW in the near future and left an owner. Much of the decision was My wife and 3 boys stopped at the dealership to inquire about possibly purchasing a BMW in the near future and left an owner. Much of the decision was made due to Frank and his direct, honest, trustworthy demeanor. He treated us like people rather than playing obvious sales games which was greatly appreciated by us, hence, we are now part of the Bridgewater BMW family. Thank you Frank!!!! Dennis Manning More

Excited to be in the BMW Bridgewater Family! From the second my wife and I met with Mike Watson we knew we were going to lease a car from BMW of Bridgewater. He took the time to understand our n From the second my wife and I met with Mike Watson we knew we were going to lease a car from BMW of Bridgewater. He took the time to understand our needs, we felt absolutely no pressure to buy and he really found a car that was our perfect fit. When we made our decision, Mike got us the best deal possible, no questions asked. Truly a great expierence. The wonderful expierence continued when we met with Ozzy to go through the financials. He made everything very clear and gave great detailed answers to any questions. The BMW genius continued our great day by helping us understand our new car. Rarely do you feel like you made new friends when you get a new vehicle, but i certainly felt that way after we drove off in our new BMW. Thank you again for all of your help. More

Thank you BMW of Bridgewater We were almost to go for a Lexus RX350. On the way back home we stopped by this dealer and took a test drive for an X3 with Aubrey. Both my wife and m We were almost to go for a Lexus RX350. On the way back home we stopped by this dealer and took a test drive for an X3 with Aubrey. Both my wife and me changed our minds and decided that this is the new car we want. Aubrey make the purchase very smooth and the price we got was very good. Thanks again for the professionalism that made this our best car purchase experience. Also thanks to Martin for going through the features of the new car with us. More

Efficient and Customers are put first I had a great experience purchasing a pre-owned 750 at Bridgewater BMW. I have a busy work schedule and the sales team worked around my needs. They w I had a great experience purchasing a pre-owned 750 at Bridgewater BMW. I have a busy work schedule and the sales team worked around my needs. They were extremely responsive and "above board" with everythig, They arranged on time pick ups when I was without my car being traded. They offered fair price for my trade. Most impresively, my sales rep was very tech savy and we were able to keep our discussions going with emails and texts even when I couldn't be there in person. The financing team was also very helpful in disclosing all the key financial terms and other vehicle protection services clearly. I would strongly recommend this dealership for anyone in the market for a BMW. More

bad service , cheated, very rude service manager I just wanted to bring to your attention the bad service I received from BMW of Bridgewater and on being charged $1757 and the loss of not having a c I just wanted to bring to your attention the bad service I received from BMW of Bridgewater and on being charged $1757 and the loss of not having a car for over a month. On 10/13/2014 my car would not start in the garage. I called BMW of Bridgewater and the rep told me to have the car towed there. I called BMW roadside assistance and got the car towed to BMW of Bridgewater. I was taking to a rep called Chad and he said he would give me a call on what the problem was. No call on the day I towed the car or next day. I called Chad the next day evening, he said they are still checking the car and will get back to me. No call on the 15th, I call Chad again and he says the engine was flooded and the thermostat needed to be changed and I can come and pick up the car as they cleared the flooded engine.(See attached report from 10/15) The car was at BMW of Bridgewater for 3 days. I pick up the car that evening, car runs fine the next day. On 10/17/2014 the car stalled again in my garage. I call again BMW roadside assistance, they say a tow company should be there in a couple hours, waited, called again to BMW roadside assistance, they say a tow company should be there in a couple hours, waited again, I waited for 10 hours for a tow truck and as it was end of the day all the reps from BMW of Bridgewater were gone for the day, plus I lost a day of work as I was waiting for the tow truck for the whole day. The car was towed on 10/17/2014 evening. After about a week the rep from BMW Bridgewater, Mo said the diagnosis was there was diesel coolant in the car. I said how could diesel coolant get in the car, I do not know where to put diesel coolant and I am not that stupid to buy diesel coolant and pour in a petrol car. He said the cost would be $3800, I said I have always serviced the car at BMW Bridgewater from the day this dealership has opened and I have paid for a maintenance program with BMW, so why do I to pay. He calls me back in a few days and says BMW did a courtesy and will charge me only $1680. By now the car was at BMW Bridgewater for 21 days, so a total of 24 days we did not have a car, I just wanted to get my car back. I paid and picked up the car on 11/06/2014. I was never offered a loaner car for these 24 days. On 11/14/14 I called BMW Bridgewater and spoke to Lori, who said she would talk to Michael Yates the service manager. Did not hear from Mr. Yates. And then we went on our long vacation trip for thanksgiving, the heat in the car stops working, so no heat for the family for five days in the car. We come back home and I called Mr. Yates and left him a message to call me back as there was no heat in the car. He called me back on 12/02, I explained all that happened to my car, he said what has happened I cannot do anything but drop off the car and we can get the heat fixed. I dropped off the car and the next day, Mo from BMW Bridgewater calls and says the radiator has a leak and needs to be replaced. My major concerns are : How come the car was not diagnosed there was diesel coolant the first time I dropped off the car on 10/13? Mo said the car cannot run if had diesel coolant, so how did the car run for two days with diesel coolant, 10/15 and 10/16? Why did I have to penalized for faulty workmanship or diagnosis and pay $1,757? Why was I not offered a courtesy loaner car and why did this diagnosis and repair take 24 days? An apology letter from BMW roadside assistance for wasting one whole day, will not get me back my vacation day The service manager Michael Yates , who said I really do not care for your complaint and I do not care what you do and hangs up on me We always get a survey from BMW when we have a service, this time I did not get one and I am sending this email to let BMW know how badly I was treated and cheated of $1757 for no fault of mine More

Customer Service at its best. From start to finish Anthony Catena and his staff at BMW of Bridgewater made it an easy decision to join the BMW of Bridgewater family when I leased m From start to finish Anthony Catena and his staff at BMW of Bridgewater made it an easy decision to join the BMW of Bridgewater family when I leased my 2015 535i Xdrive. More