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BMW of Bridgewater
Bridgewater, NJ
2,488 Reviews
BMW of Bridgewater is a leading BMW dealer in New Jersey with over 40 years of experience servicing BMW customers in Somerset and Hunterdon counties.
On behalf of our entire staff, we would like to welcome you and thank you for visiting our website. We offer superior sales, service and parts for our valued customers. We are committed to serving our friends and customers and look forward to hearing from you.
BMW of Bridgewater is proud to serve our area with quality BMW vehicles. With the latest models like the BMW 3 Series, 4 series, 5 Series, 6 Series, and the all new X5. We carry vehicles to fit everyone’s needs. Come over and visit us at 655 Route 202/206 in Bridgewater, NJ and test drive a new or pre-owned BMW. Our customers leave our dealership 100% satisfied with our exceptional customer service and our friendly staff. We have been providing BMWs to happy customers in Somerset and Hunterdon County and surrounding areas for years.
We carry a variety of BMW Certified Pre-Owned vehicles for you to choose from, all of which have gone through our detailed quality inspection before being offered in our inventory. We offer financing services so you can get into the new or pre-owned vehicle you want without a problem. Whether you are in the market to purchase a new BMW, a used/Certified Pre-owned vehicle, or if you need financing options, we’ll help you find a car loan that works for you! Even if you have sub-standard credit or are a first time car buyer, you can trust that BMW of Bridgewater will get you into the automobile of your choice. We invite you to browse our pre-owned car lot in Bridgewater anytime!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,488 reviews
March 03, 2014
Experience is always exceptional at Bridgewater BMW. All of the staff are always very friendly, and helpful, but my favorite service representative to work with is Debra. She is extremely professional, cou of the staff are always very friendly, and helpful, but my favorite service representative to work with is Debra. She is extremely professional, courteous, polite, patient, solutions oriented, and extremely responsive. Her communication style is great as she keeps you informed of every step along the way and takes the time to explain what the technicians find and how they are going to fix it and what the cost might be. She really does go above and beyond to make sure that you understand the entire process. While no one is ever thrilled about having to take your car in for service, I do look forward to working with Debra each time. BMW of Bridgewater really does make every effort to ensure that you are treated well and the entire staff is extremely friendly and make sure that you are taken care of. I would highly recommend any BMW owner to get their car serviced at BMW of Bridgewater. More
by acgenecki
Employees Worked With
Debra Shafer
March 02, 2014
Mike Watson was great. Extremely friendly and knowledgeable he helped me choose the right car I was looking for. He took care of all the paper work and also explained to me everything I had to kn knowledgeable he helped me choose the right car I was looking for. He took care of all the paper work and also explained to me everything I had to know. If i could not understand he went over the process all over again. Did not have to spend a lot of time at the dealership. Was in and out in 2 hours tops including a test drive and documentation. Great guy to have on your team. Thanks a bunch Mike. More
by Sushilpai
Employees Worked With
Mike Watson
March 02, 2014
In 2008 I had purchased an M3 from Bridgewater BMW which at the time was located in Hunterdon and had a good experience. I had been searching for a few weeks for an X5 when a loaded up and low mile, Certif at the time was located in Hunterdon and had a good experience. I had been searching for a few weeks for an X5 when a loaded up and low mile, Certified 2012 X5M popped up on the Bridgewater BMW website. I called for more info and spoke with salesperson Scott Vickers. I headed down to the dealer for a look and test drive. They got me into the car for a test drive very quickly to see if I liked it. Test drive went well and sat down with BOTH Tom Forget (pre-owned sales manager) and Scott at same time so none of the typical back and forth "let me talk to my manager" games many dealers do that many find frustrating. Was able to negotiate a suitable deal quickly and setup for delivery of the car. Both Scott and Tom easy to deal with and worked to get me the deal I wanted without any typical high pressure tactics. Arrived on Saturday for delivery and the car was ready and detailed inside and out. Looked great. Doing the paperwork may have been the most pleasurable I've ever had at a dealership thanks to Ozzy. I've purchased many cars and have dealt with lots of finance people who handle all the closing paperwork and have to say Ozzy is by far the best. Explained everything clearly and didn't rush through it as many at other dealers have in the past. He's also very personable. I also own a 2013 BMW M5 and bring my car to Bridgewater for service which has always been good and my 2008 M3 has been serviced there as well. For full disclosure, I did try to buy my 2013 M5 from Bridgewater back in 2012 but like five other dealers I called, they would only offer me MSRP at that time as the car was a brand new model and in high demand. Almost every dealer wanted MSRP or over MSRP at the time. I was able to get 4 grand off at another dealer through a friend of mine who personally knew the sales manager at that other dealer. In retrospect, If I waited a year I could have saved 5 to 10 grand at any dealer on the M5 once the initial demand was satisfied. Lack of patience cost me a bit on that one! However driving the M5 for that year, priceless! Overall the experience with Scott, Tom and Ozzy at BMW of Bridgewater was a good one and I look forward to doing business with them again when the new X5M's start to ship. I'd recommend seeing Scott Vickers if you happen to be in the market for a BMW new or used. I'm now the happy owner of two M division BMW vehicles and so happy with them. More
by marcvv
Employees Worked With
Scott Vickers, Ozzy Mamoor
March 01, 2014
Excellent group effort to answer questions and provide a great deal. Instructions on use of car features was excellent and follow up was very thorough. great deal. Instructions on use of car features was excellent and follow up was very thorough. More
by Jjmcsorley62
Employees Worked With
Anthony Catena
March 01, 2014
Anthony Catena and Ozzy Mamoor were nothing short of professional, honest and concise with our dealings in purchasing a new BMW 328i GT. We would highly recommend them to anyone. The dealership as a w professional, honest and concise with our dealings in purchasing a new BMW 328i GT. We would highly recommend them to anyone. The dealership as a whole provides exemplary service to its clients. Comparing our experience this time around with numerous previous experiences elsewhere, this was top notch! More
by taddeofam
Employees Worked With
Anthony Catena, Ozzy Mamoor
February 28, 2014
Carolyn made me feel very comfortable and she was very thorough explaining one all aspects of the car.She is very warm and friendly and would recommend her to anyone looking for a BMW she takes the stress thorough explaining one all aspects of the car.She is very warm and friendly and would recommend her to anyone looking for a BMW she takes the stress off of looking for a car More
by jpuglisi2
February 28, 2014
I worked with Dave Wagoner at BMW of Bridgewater. Dave is not only very nice and helpful, he made our experience very smooth from start to finish! We are now the proud owners of a new 335xi and look forward not only very nice and helpful, he made our experience very smooth from start to finish! We are now the proud owners of a new 335xi and look forward to continued work with this dealership. I would highly recommend Dave and this dealership to anyone looking to purchase a BMW. More
by jschurmann1
Employees Worked With
Dave Wagoner
February 28, 2014
Fast reliable helpful Great service, very friendly and kind felt in the right place to get what I needed done, will be back again for sure kind felt in the right place to get what I needed done, will be back again for sure More
by Itzeazy21
Employees Worked With
Chad Renninger, Carmine Forgione
February 27, 2014
My husband and I were extremely pleased with our experience buying a car at BMW of Bridgewater and working with our Client Advisor, Mike Watson. --- There was a large inventory of cars to choose fr experience buying a car at BMW of Bridgewater and working with our Client Advisor, Mike Watson. --- There was a large inventory of cars to choose from at this dealership, and Mike was very knowledgeable, giving us both a thorough overview at our first visit, and then following-up by helping us sort out the details and decisions to be made in getting the "package" that we were most interested in. He also worked with us about getting the best possible price for our new car and for our trade-in. --- Mike was readily available for both phone calls and in-person meetings. He is not only very experienced at guiding customers through the process of choosing a car to buy, but he is also a lot of fun to work with! --- I highly recommend Mike Watson as a Client Advisor. --- And I would also give "high marks" to the overall Customer Service at the Bridgewater dealership, which is very well-managed with a highly competent staff. More
by dm14
Employees Worked With
Mike Watson
February 27, 2014
The end of the story is that I decided not to purchase a Certified Pre-Owned BMW after negotiating a tentative deal with Dave Wagoner, which included requesting two days to consider whether I wanted to ulti Certified Pre-Owned BMW after negotiating a tentative deal with Dave Wagoner, which included requesting two days to consider whether I wanted to ultimately purchase the vehicle in question. I provided a refundable $1,000 deposit at that time and after the two-day window (it was actually about 30 hours), I requested a refund of my deposit. I had simply changed my mind - the car in question, after further consideration, did not meet my needs. What was shocking - shocking - was the manner in which Dave Wagoner handled my request to no longer hold the car and refund my deposit. Instead of approaching me as a "ripe" customer ready to purchase a car, he became instantly rude and unhelpful. He simply refused to refund my deposit and pointed, instead, to some arbitrary policy of the dealer that prevented a refund telephonically. As it turns out, the only mechanism with which I was able to get my money back was to dispute the charge with my credit card. After repeated phone calls and emails to both Dave Wagoner and Tom Forget, my money was never refunded. As of the writing of this review, it took over THREE WEEKS to process a refund and again, only because I disputed the charge with my credit card. I am equally surprised that Dave has received such glowing reviews on this site. Further still, I'm surprised that the management team at Bridgewater BMW is as equally indignant as Dave is at responding to a prospective customer. I've left no less than three messages & several emails in the span of the week to try and resolve this issue - an issue that should've never been in the first place. You guessed it - not one person called me back (Dave & Tom, that's you). The end of the story is I bought a Certified Pre-Owned BMW from another dealer - one that made me feel comfortable and was interested in placing me in a vehicle that I was ultimately happy with. Ironically, Dave had this sale in his hands - a slam dunk - and only because of how he handled my engagement did he and Bridgewater BMW lose my business. Rarely, if ever, have I taken the time to provide public feedback about a bad experience, but this simply could not go unmentioned. Prospective customers should be aware of the caliber of certain individuals at Bridgewater BMW. Dave Wagoner. Bridgewater BMW. Shame on you. It's shocking that there are people like you with such an utter lack of civility in a service industry that it begs the question how far up this actually goes. Caveat emptor!! More
by caveatemptor212
Employees Worked With
Dave Wagoner
