BMW of Brooklyn

I bought a new 3-series with my wife from Life Quality BMW. Samantha R was very pleasant, easy to work with, and dependable. There was little need for haggling as we settled on a reasonable price immediat BMW. Samantha R was very pleasant, easy to work with, and dependable. There was little need for haggling as we settled on a reasonable price immediately. A very opposite experience had discouraged us from pursuing a relationship with BMW of Manhattan. There was one small snag in the process, the details of which are immaterial to the review, but in its handling was why I review this dealership as a 4 instead of a 5. The management team did not appear straightforward and I felt shuffled around and left wandering for a few anxious days as I worried as to whether we would get our car when we needed it by. So top marks for our salesperson, but a lower grade for the upper management. More

The service Dept doesnt answer calls or voicemails while your car is in their custody and then they tell you everything is fixed when in reality, most of the issues mentioned with the car are not touched. H your car is in their custody and then they tell you everything is fixed when in reality, most of the issues mentioned with the car are not touched. Horrible service, if i would of known, i would have went elsewhere. More

Alex is a great sales person, but more importantly is a person with strong values and ethics; in his mind, customer really comes first. He patiently listened to all my questions and he answered all of the person with strong values and ethics; in his mind, customer really comes first. He patiently listened to all my questions and he answered all of them. He clarified every possible doubt I came up with and, at the end, I knew I was purchasing the right car from the right person. We picked together the color and even the optional features; I felt a lot of attention, even more than what you expect when you enter a prestigious BMW dealer. Price was excellent; I understood it when he looked at me and said “for less than this I can’t sell you the car”. He made the purchasing process smooth and pleasant. While dealing with me, he treated me as a friend. And with friends you never go wrong! And even now we keep in touch; he keeps on asking me whether or not I am happy with the car. Of course I am! Not only for the car, but also for the relationship we built. Thanks a lot, Alex! More

Samantha was by far the most courteous, professional, well mannered, and skilled BMW dealer I had ever dealt with. She was able to assist me with building the car of my dreams along with teaching me how well mannered, and skilled BMW dealer I had ever dealt with. She was able to assist me with building the car of my dreams along with teaching me how to utilize the advanced technology that comes with the vehicle, once I received it; in addition she was able to provide me with the MOST COMPETITVE PAYMENT in the market at the time of the purchase (which is the single most essential element of purchasing a vehicle). If I was to ever recommend any dealer in the auto industry it would definitely be SAMANTHA RANIERI AT LIFE QUALITY BMW! More

Alex was a tremendous sales associate, he provided good serivce, and was friendly in a professional manner. He help build the vechile to a way that fits ourneeds. He was very patient and was able to make serivce, and was friendly in a professional manner. He help build the vechile to a way that fits ourneeds. He was very patient and was able to make us feel comfortable about purchasing the car. He went through all the detailes of the car and made sure we understood everything. More importantly he called us to make sure everything was fine after one day of having the car. We are extremely happy with our purchase. More

Long wait to be admitted. I had to wait 40 minutes to talk to a service rep for a service that was NOT done properly the day before. No returned phone call i was stuck 250 miles away from home and waited talk to a service rep for a service that was NOT done properly the day before. No returned phone call i was stuck 250 miles away from home and waited 30 mins for someone to call and say it was OK for me to drive back, no one called back. I brought the car next morning to be "re-fixed" and had to wait 40 mins + to talk to a service person to explained the situation. I asked my car back and it took them 10+ mins to evenbring my car from the service. Will never go back again.... More

I was in Florida and saw this car online. Kaz was extremely helpful in sending me pictures and detailed information about the car. He made the whole process extremely simple. When I got to the dealer extremely helpful in sending me pictures and detailed information about the car. He made the whole process extremely simple. When I got to the dealership he was very courteous and patiently explained each aspect of the car. Kaz loves to joke around but was very helpful when it came down to business. It has been a week since I've had the vehicle and its been great. Kaz activated the SOS service just as he had promised and also called to make sure everything with the car was ok. I loved my experience here and would definitely recommend this dealership. More

Professional service with a smile! Agent underpromised and over delivered! Forget Open Road, go here instead and you will be completely sastisfied especially now given the economy is so uncertain these da and over delivered! Forget Open Road, go here instead and you will be completely sastisfied especially now given the economy is so uncertain these days. There are deals to be had...guaranteed! That said, I certainly agreed with the poor ratings on the service department. Head to the suburbs (i.e. NJ, Westchester, or even CT) if you want the quality of service and attention you feel you deserve. To be fair though, this department services way too many cars than it can handle. More

I bought CPO coupe car from this dealer and this person really behaved very well in first meeting as he also wants to sell the car. Then I was advised to speak with financial adviser and whenever I called really behaved very well in first meeting as he also wants to sell the car. Then I was advised to speak with financial adviser and whenever I called him to ask any simple question, he never pick up calls, so I thought he might be busy with other customer which is fair. But sometimes he never returns calls on same day. Are we really that free to call and he is very busy with work???? We all have busy work schedule but it seems like Anthony : Sales Manager has most busy schedule in this world. Wow!!!! He told me that he will give some complimentary thing after buying this car and I was really looking for the same car what they had. So, any how I am going to buy it whether it will in NY or NJ or another state. Finally, I bought the car and he said, he forgot to give me what it comes with the car and he will send it on our mailing address and which I never received it and it's almost 1 month now but I got all the papers from the dealer. Regarding, BMW car assist he told me that we will take 72 hrs to active and its been 3 weeks and didnt activated so I called customer service and ACTIVATED MYSELF and customer rep told me that it takes only 5 min to active by dealer I dont understand that why are you calling us. After that I called him to just make sure that what is wrong with this dealer and he was giving excused that his partner forgot n blah blah. I talked with him very softly and nicely , professionally , our conversation lasts for 5-7 mins I just spoke for 1 min total and it was yelling at me and telling me I was yelling and I just asked him 2 question : 1. What happened for my BMW assist as its been 3 weeks and you said it will take 72 hrs 2. Where that aux cable which you suppose to send me before 3 weeks back? and he said I was abusing him. Can you even believe it??? Was it abusing??? I would say by meaning of abusing.. he was abusing me. My overall experience was like " either you buy the car with NO COMPLIMENTARY or cooperation with sales people or get out of here " More

Service dept misrepresented themselves. Did not explain properly the terms under my contract and was just interested in getting the work done and getting paid. Did not return several phone calls placed to properly the terms under my contract and was just interested in getting the work done and getting paid. Did not return several phone calls placed to service rep and service manager to get an explanation. Had to go higher up and I am still not satisfied. Would not recommend this dealership at all. Left a bad taste. More