BMW of Catonsville

Recent Purchase Benn Edwards was courteous, well informed, and helpful. Mr. Edwards was able to answer all of our questions. He was professional and friendly at all t Benn Edwards was courteous, well informed, and helpful. Mr. Edwards was able to answer all of our questions. He was professional and friendly at all times. His knowledge of the product and the procedures of the purchasing process made our overall experience very positive, especially since our purchase occurred over the busy Memorial Day weekend. More

Service visit Service on May 30 was notable improved and of good quality. I had a number of concerns that Ms. Hill and Mr. Cash addressed in a helpful manner. Service on May 30 was notable improved and of good quality. I had a number of concerns that Ms. Hill and Mr. Cash addressed in a helpful manner. More

Five Star Service I came in to the pristine dealership to make my first "big" purchase and was welcomed with a friendly smile. Joe Rivera greeted me and my family and s I came in to the pristine dealership to make my first "big" purchase and was welcomed with a friendly smile. Joe Rivera greeted me and my family and showed an immediate interest in learning of my expectations, not only of my new vehicle, but of the dealership. He narrowed down my options, and guided me to the ideal car and most comfortable price. From start to finish, he made sure to consider my input throughout the process. Bottom line, if you are looking for an amazing car buying experience, whether your first or your fifth, this is the place to go. Joe Rivera of BMW of Catonsville is the best! More

Always a pleasure. It's always a pleasure to have my cars serviced at BMW of Catonsville. Cindy Hahn is always professional, courteous, efficient and just a pleasure to It's always a pleasure to have my cars serviced at BMW of Catonsville. Cindy Hahn is always professional, courteous, efficient and just a pleasure to work with. I never have to find her to get a status update, she's always one step ahead of me. She's a great asset to your business. More

Excellent Experience Jeff was extremely knowledgeable, straight forward and personal. I walked away feeling completely satisfied with my purchase and I would recommend Je Jeff was extremely knowledgeable, straight forward and personal. I walked away feeling completely satisfied with my purchase and I would recommend Jeff to anyone looking to purchase a BMW. More

Customer Service Have been a customer of Russel BMW for nine years. I brought my car in with indicator lights on.Excellent Customer Service by Jamie Brenneman. Have been a customer of Russel BMW for nine years. I brought my car in with indicator lights on.Excellent Customer Service by Jamie Brenneman. More

Great Price - Great Salesman! Bought my 2013 BMW 328i below Kelly blue book and it was a great experience. Friendly staff and wonderful service! And I love my car. Bought my 2013 BMW 328i below Kelly blue book and it was a great experience. Friendly staff and wonderful service! And I love my car. More

Service Review on my 325i Mel did a superb job of getting exactly what I needed done on my 325i. I have great confidence that I can safely make my daily commute between Baltimo Mel did a superb job of getting exactly what I needed done on my 325i. I have great confidence that I can safely make my daily commute between Baltimore & D.C. in my "ultimate driving machine!" More

Cindy Hahn - simply the best Great service experience. Cindy is very knowledgeable and very friendly. She quickly wrote my service order and had me on my way. When my car was fini Great service experience. Cindy is very knowledgeable and very friendly. She quickly wrote my service order and had me on my way. When my car was finished (earlier than expected) she called to let me know. And when I came to pick up the car she reviewed what was done. I was also impressed by Jessie both in the rental car process and in parts to pay my bill. She got a rental car very quickly and got my car quickly too. She is a knowledgeable and friendly person. Cindy and Jessie are good examples of what quality service should be. More

Sharon Isbell X3 This is the fifth BMW I've leased. Ralph has been my salesman since day one. I will continue to lease my BMW with Ralph's guidance as I trust him to h This is the fifth BMW I've leased. Ralph has been my salesman since day one. I will continue to lease my BMW with Ralph's guidance as I trust him to help me make the best decision. We moved from the Baltimore area to Virginia three years ago and I still return to Baltimore for care on my BMW. The team at your dealership has always been professional as well as friendly. I get prompt reponse and attention when I call or show up. Ralph works hard at helping me to get the vehicle I want. He gives me sound advice as to the reality of what it will cost me. I unfortunately turned my convertible 335i in for an M3 three years ago, as I fell in love with the M3 at first sight. I had only leased the convertible for one year and therefore had to add the cost to the M3 lease. A year after leasing the M3, my husband's company moved to northern Virginia. We bought a house on a dirt/gravel road and it was not a road the M3 could traverse. I needed an all-wheel drive in order to get out of the community in the winter and the gravel road would have been abusive to the M3. I loved that car! Ralph helped me to lease an X3 351. Again, I had to absorb the cost of turning in a lease early. Today, I'm very happy that Mile One BMW allowed me to turn in my X3 after 21 months of my 36 month lease. This helped to lower my payment which I greatly appreciate. I hope to eventually pay down all the former leases and be back in a BMW at a reasonable price. I will keep coming back to Ralph as he has never given me bad advice and I trust him to assist me in getting the best deal that I can. Thank you Ralph for always being there for me. Greatly appreciate, Sharon More