BMW of Catonsville

Good guy! While I have not been able to make the trip down to the site as of yet, I have had several phone and email conversations with Tom Eaton, of dealership While I have not been able to make the trip down to the site as of yet, I have had several phone and email conversations with Tom Eaton, of dealership and have nothing but praise for him. No matter when I call or how many times I do, he is always courteous and give me the time I feel I need. We have been discussing both new and used vehicles. My problem is that I am not sure as to what model I would like, and Tom has been very understanding and hasn’t stopped taking my calls!! Good guy and an asset to the team. More

My experience Great service, excellent work, both the service advisor Mr. Catalan and technician Mr. Carlyle were very detailed & efficient. It's always a pleasure Great service, excellent work, both the service advisor Mr. Catalan and technician Mr. Carlyle were very detailed & efficient. It's always a pleasure when I visit this BMW dealership! More

Error message - Check engine light I had an immediate problem and was able to get a next day appointment. Besides the problem I dropped the car off for, I had been made aware at an ear I had an immediate problem and was able to get a next day appointment. Besides the problem I dropped the car off for, I had been made aware at an earlier date that there was a programming recall on my car. I also listed this service to be done. I dropped off the car using the night drop and I was called the next day with the results of the testing and repairs. My car was ready but I was out of town and i did not pick it up for a few days. I came into pick it up and even though I could have gone to the cashier to get my car, Ricky came over and went over the details of the findings again and sent me on my way. I appreciated the extra attention. More

World Class Customer Service - BMW of Catonsville Mileone I recently changed jobs to a new role as a sales rep and needed a car. Since 2007, I had only driven company cars. As such, I hadn't experienced the I recently changed jobs to a new role as a sales rep and needed a car. Since 2007, I had only driven company cars. As such, I hadn't experienced the car buying process in many years. As a result, I was anxious and stressed at the same time. The team at BMW Catonsville Joe Rivera, Gerry, Mike and Larry immediately turned these feelings of stress and anxiety into peace and comfort. From the moment I stepped on the lot I was met with a calming and pleasent sales person, Joe Rivera 805-268-3285. His calming and tranquil nature made the car buying process hassle free and painless. My first contact with Joe came 1 week before I needed to sign a contract for a car. I told Joe I was considering an Acura TL, Audi A4, and BMW 328xi. Joe explained to me he appreciated me considering other vehicles however the BMW was in a totally different class. As a salesperson I initially thought this was the same ole "song and dance" sales people tell potential clients about their products. Well, after Joe lent me BMW 328i over night, I realized just how terribly wrong I was. I can say without equivocation that the BMW 328i sedan is a DRIVERS sedan and is not the typical "PTA Mom" vehicle. The acceleration, handling, balance, and braking ability of BMW is unmatched and must be experienced. Professionalism, courtesy, and dedication to world class customer service is what the car buyer will experience from BMW Catonsville MileOne dealer. They come with my highest recommendation. More

Best Service Ever 9 out of 10 times when your car needs to go in for service its not a happy visit, but the team at Russell always finds a way to bring happiness with 9 out of 10 times when your car needs to go in for service its not a happy visit, but the team at Russell always finds a way to bring happiness with the service and love they put into helping me with my service needs and doing the work that needs to be done quickly and efficiently. More

The salesman at the dealership is very friendly and knowledgeable about the products. The people in the service department are also very friendly, knowledgeable, and helpful. BMW has an excellent servi knowledgeable about the products. The people in the service department are also very friendly, knowledgeable, and helpful. BMW has an excellent service package that comes with the car. I highly recommend this dealer for your next car purchase. More

Do not service your car here! I made an appointment to service my vehicle at 9:15am. I did not receive a phone call regarding my vehicle as of 3pm. I needed my car back by 4:30pm, I made an appointment to service my vehicle at 9:15am. I did not receive a phone call regarding my vehicle as of 3pm. I needed my car back by 4:30pm, because I work at night. The car only needed routine inspection checks...it didn't even need an oil change, I had to call 3 times to vet ahold of Mel and apparently he wrote down my telephone wrong. As of 3:30pm, they hadn't even begun to work on my car. He stated he would give me a loner vehicle,but because my license was expired by 2 days they couldn't loan me a vehicle. So they pull my vehicle off the lift and charged me for an air filter and brake fluid, which who know was done because I needed my car back. I asked why it took so long to do my vehicle and this is the reason. When you make an appointment for your vehicle, the appointment is to only meet with the service advisor,not for your car, Mel explained that they have the right tondo whatever cars roll in first so the appointment is completely useless. Secondly, I didn't authorize the new air filter and was charged $140 for this and $85 for mere ounces of brake fluid. Labor charges were over $240. So,my license was expired by 2 days doesn't explain why it took almost 8 hours to hook my car up to a computer, check the tires,brakes,and reset my service button my car. Complete disregard for my time and had the nerve to equate his job (Mel) to my profession, which I am a internal medicine nurse practitioner. Avoid this place! Dr. Tonya Appleby More

Great customer service experience Arnita Wilson is the most knowledgeable and professional auto sales professional I've met. As a customer I can say Arnita Wilson is the Best! Arnita Wilson is the most knowledgeable and professional auto sales professional I've met. As a customer I can say Arnita Wilson is the Best! More

Outstanding Customer services I use this BMW service center for the outstanding services, communication, and patience of Mr. Ricky Katalan. He is efficient and has a lot of exper I use this BMW service center for the outstanding services, communication, and patience of Mr. Ricky Katalan. He is efficient and has a lot of experience working with customers. More

Very thankful. Jeff was very helpful, friendly and knowledgable when helping me decide on a car. Larry was also helpful in the finance aspect of the deal. I really a Jeff was very helpful, friendly and knowledgable when helping me decide on a car. Larry was also helpful in the finance aspect of the deal. I really appreciated the both of them that day. I am glad that BMW has them as employees. More