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BMW of Catonsville - Service Center

Baltimore, MD

4.7
413 Reviews

413 Reviews of BMW of Catonsville - Service Center

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December 01, 2021

I really like working with Britney. She is the best. Always looking out for my best interest. More

by Jimrobertson1011
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brittany Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 30, 2021

I had a wonderful experience at BMW of Catonsville. Brittany is awesome she did a great job of explaining things to me and keeping me updated. Of all the dealerships that I take my car to this is by fa More

by Alewis121314
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brittany Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 29, 2021

The service at this dealership is amazing, especially Brittany Hill. She always make me feel like my business is appreciated. More

by b
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brittany Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 18, 2021

Amazing service in and out fast and personal ..great time .my best dealership experience.great More

by Gencoupe345
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brittany Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 29, 2021

Awesome service I love my service advisor I will keep coming here for service and all my car needs. More

by Kwami
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brittany Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2021 -

BMW of Catonsville responded

Hi, we are very happy to have provided you with such a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

October 29, 2021

Best BME customer service department in the business and best service manager Keon Tobin and staff More

by DC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mel Cuesta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keon Tobin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2021 -

BMW of Catonsville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

October 29, 2021

Best BMW customer service department in the business and best service manager Keon Tobin and staff More

by DC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mel Cuesta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keon Tobin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2021 -

BMW of Catonsville responded

Hi, we are very happy to have provided you with such a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

September 30, 2021

The best dynamic duo that is in BMW! Brittany Hill and Neil Taylor are the best to work with. When one is busy the other steps in and helps assist with no issues or questions asked. Always very profession More

by Kazzmen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neil Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brittany Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2021 -

BMW of Catonsville responded

Hi Kazzmen, we strive for a high level of customer satisfaction in all aspects of our dealership. We hope you continue to choose us for all your automotive needs! Take care!

September 30, 2021

Brittany,my service rep is such a fantastic representative and goes above and beyond to make any appointment fantastic! More

by Mking0701
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neil Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brittany Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2021 -

BMW of Catonsville responded

Hi, thanks for the positive star rating! Is there anything that stood out about your experience we can share with our Team? We hope to see you again!

August 31, 2021

Brittany Hill is awesome! She’s the best !!! Always in a great mood and makes sure to get the job done in a great amount of time. More

by Kazzmen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brittany Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2021 -

BMW of Catonsville responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you continue to choose us for all your automotive needs! Take care!

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