BMW of Catonsville - Service Center

I had an unfortunate interaction with a deer that required significant repairs.I had my car towed to BMW of Catonsville because of the consistent delivery of quality customer service. Brit Hall makes required significant repairs.I had my car towed to BMW of Catonsville because of the consistent delivery of quality customer service. Brit Hall makes the best of out of an otherwise terrible circumstance. I’m in/out of the dealership with a plan in place for repairs. She communicates with me as often or as little as I choose in the way that’s best for me—no lengthy phone calls during work hours—just need to know information about the states of my vehicle. For a single mom who travels 90% of the time for work—Brit makes my life easier in every way possible. More

Professional easy to talk to and very nice Attentive Professional easy to talk to and very nice Attentive funny and met all of my needs it was rather late when I got there and he went out his way to ac Professional easy to talk to and very nice Attentive funny and met all of my needs it was rather late when I got there and he went out his way to accommodate me they even washed my car much ❤️ More

I have been a customer for over 20’years and I continue to return because my service assistant, Jamie, is knowledgeable, courteous, and I trust her advice and guidance. The entire service department is 5-S to return because my service assistant, Jamie, is knowledgeable, courteous, and I trust her advice and guidance. The entire service department is 5-STAR!!!! More

Great Dealer, Excellent Service Center Service has always been timely and honest. BMW of Catonsville has excellent customer service and I trust the work they perform on my vehicles. They Service has always been timely and honest. BMW of Catonsville has excellent customer service and I trust the work they perform on my vehicles. They have always performed quality work. More

Thank you Brittany. You are always very helpful.. I appreciate your attention to detail and it goes along way to getting the cars and clients taken care of. appreciate your attention to detail and it goes along way to getting the cars and clients taken care of. More

Thanks to Keon Tobin for his exceptional customer service. He goes above and beyond a BMW customer service representative!!! KEON ensures all maintenance needs complete service. He goes above and beyond a BMW customer service representative!!! KEON ensures all maintenance needs complete More

Fantastic car buying experience! We cannot say enough great things about BMW Catonsville. The customer service is exemplary and the ease of servicing our vehicle is phenomenal. Our se We cannot say enough great things about BMW Catonsville. The customer service is exemplary and the ease of servicing our vehicle is phenomenal. Our service representative, Keon, has always gone above and beyond with a friendly smile and quick response to our queries. There is a sense of ease in knowing that whatever happens with our vehicles (flat tire, oil change, accident), the time to remedy the situation is incredible. Thank you!! More

Number 1 dealership were the service given is with quality care. Mr. Keon Tobin has always extended the best in his job at the Service Dept. I do appreciate his helpfulness , attitude, and profession quality care. Mr. Keon Tobin has always extended the best in his job at the Service Dept. I do appreciate his helpfulness , attitude, and professionalism. Thank you. More

Keon Tobin went above and beyond his job description to assist me with my BMW service. I can’t begin to thank him enough! Fantastic job!! assist me with my BMW service. I can’t begin to thank him enough! Fantastic job!! More

Keon Tobin is one of the best service rep I’ve had the honor of working with. His professionalism and knowledge of my vehicle has been the best I have ever seen. honor of working with. His professionalism and knowledge of my vehicle has been the best I have ever seen. More