BMW of Catonsville - Service Center

Amazing service Brittany is the BEST service advisor! She’s always ready to help and provides exceptional service. Whenever I take my vehicle to the dealership, I kno Brittany is the BEST service advisor! She’s always ready to help and provides exceptional service. Whenever I take my vehicle to the dealership, I know it’s in great hands! Thank you... More

BMW warranty service Great experience; Very friendly and attentive. Dedicated to working with you until the job is finished and you are completely satisfied with the outco Great experience; Very friendly and attentive. Dedicated to working with you until the job is finished and you are completely satisfied with the outcome. Would definitely recommend to anyone! More

Service with no pressure Kudos to "Keon" for this service. We went in for a recall and all went smoothly. Polite, professional and efficient. I have an older model 2008 an Kudos to "Keon" for this service. We went in for a recall and all went smoothly. Polite, professional and efficient. I have an older model 2008 and it was nice that he gave recommendations for future service with out being pushy, hard or saying something inappropriate. Keep up the good work and I will continue to come back. Work was done in a timely fashion as we waited. More

Two bad experiences, one in July and another in September In July I took my BMW to BMW of Catonsville for an A/C system check because it was not cooling properly. My service rep, Neil Taylor, quoted me a pri In July I took my BMW to BMW of Catonsville for an A/C system check because it was not cooling properly. My service rep, Neil Taylor, quoted me a price of $255.00 to make the repair, which I authorized. When I went to pick up my car I gave Neil a promotional coupon that I received in the mail which stated "Present this certificate and receive 15% off your BMW Service bill." Neil said that the certificate did not apply because he quoted me a “special discounted price”. There was neither a verbal nor written mention of a special price when I authorized the repair. After some back and forth discussion I asked him to get clarification from his manager. In approximately 30 minutes, Neil came back and said the manager authorized the discount, and he prepared a corrected invoice which I promptly paid. In September I decided to give BMW of Catonsville a second chance at servicing my car. This time it was to repair an oil pan gasket leak which was a recommended service listed on a "World Class Inspection" that BMW of Catonsville performed when the A/C repair was done in July. When I brought the car in for the service work I asked the service rep, Neil Taylor, to also inspect and diagnose a new issue, a caution warning light along with ABS / brake lights lit on the dashboard. Neil said there would be a $125 diagnostic charge to find the source of the problem and provide an estimate for repair. I authorized the work. When I called to get an update that afternoon, Neil told me that the problem was a faulty DSC control unit and he said the cost of repair would be about $2,100. I declined the repair and asked that he simply include a copy of the diagnostic report and corresponding estimate with the invoice for the oil pan gasket repair. When I picked up the car the next day sometime after 5 pm, Neil had left for the day. I looked at the billing paperwork I and noticed that it did not include the diagnostic report and repair estimate that I requested. Nevertheless, I paid the full invoice which included the $125 diagnostic charge that Neil had quoted me. The next day I left a voicemail message for Neil reminding him to send me the documentation I requested. In reply he emailed me only a screen print of the replacement DSC control unit part. I also discovered overcharges totaling $48.41 on the invoice I paid when I picked up my car. Dissatisfied with the entire experience, I decided to personally meet with Cindy Wolle, the Customer Relations Mgr. After nearly an hour of discussion with Cindy, with added comments from the Service Manager, I was told that it is BMW's policy not to give customers copies of diagnostic reports. She also produced an estimate for the cost of repair, $2,149.42 which was printed 4 days after the service work was completed. I told her I was very dissatisfied with the quality of service and asked that the $48.41 overcharge and the $125 diagnostic charge be credited to me. She agreed to credit the overcharge but not the $125 diagnostic charge. I am posting all of the painful details above to forewarn other BMW owners to avoid having service performed at BMW of Catonsville. More

Excellent Service I was extremely satisfied with the service I received at BMW of Catonsville. My service guy, Neil Taylor was very helpful. He provided great service! I was extremely satisfied with the service I received at BMW of Catonsville. My service guy, Neil Taylor was very helpful. He provided great service! More

Great Service I Iive in MD but bought my car in VA. I was looking for a BMW dealer to bring my car in for service. By chance I was in the area of BMW of Catonsville I Iive in MD but bought my car in VA. I was looking for a BMW dealer to bring my car in for service. By chance I was in the area of BMW of Catonsville. I stopped in to ask questions, Keon came to my aid. He was polite, knowledgeable and he had my windshield water filled for me. I decide to bring my car there for service and still do. I have not been disappointed yet. AngelaM More

Service The moment I stepped in the shop to have my car serviced, Keon was excellent. He was very knowledge and passionate. I look forward to working with him The moment I stepped in the shop to have my car serviced, Keon was excellent. He was very knowledge and passionate. I look forward to working with him again More

GREAT It was a Great êxperience, Jamie Brennamen is the Best. Kept me inform of updates as to what was going on with my car and cost. It was a Great êxperience, Jamie Brennamen is the Best. Kept me inform of updates as to what was going on with my car and cost. More

Jamie Brenneman in Service is Awesome! If you are in need of service, do not hesitate to take your vehicle to BMW Catonsville...in particular Jamie Brenneman. She did all that was required If you are in need of service, do not hesitate to take your vehicle to BMW Catonsville...in particular Jamie Brenneman. She did all that was required to make my experience very worthwhile! She along with the entire service team does an outstanding and consistent job. Thanks for all the assistance! More

Service Keon is always available to answer all of my questions. Brought my car in for servicing and come to find out I needed some work done. He explained to Keon is always available to answer all of my questions. Brought my car in for servicing and come to find out I needed some work done. He explained to me everything that was needed and if it was covered or not. I really appreciate when reps take the time to go over everything. Car was cleaned and ready to go. Until next servicing I will be coming back to see Keon! More