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BMW of Catonsville - Service Center

Baltimore, MD

4.6
422 Reviews

422 Reviews of BMW of Catonsville - Service Center

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October 05, 2018

Service with no pressure Kudos to "Keon" for this service. We went in for a recall and all went smoothly. Polite, professional and efficient. I have an older model 2008 an More

by My1st1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keon Tobin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2018 -

BMW of Catonsville responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

September 30, 2018

Excellent Service I was extremely satisfied with the service I received at BMW of Catonsville. My service guy, Neil Taylor was very helpful. He provided great service! More

by Eshad15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neil Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2018 -

BMW of Catonsville responded

We appreciate your positive review about your recent experience with us! If you're ever in need of more help, please let us know!

September 29, 2018

Great Service I Iive in MD but bought my car in VA. I was looking for a BMW dealer to bring my car in for service. By chance I was in the area of BMW of Catonsville More

by Ladycar123
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Keon Tobin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2018 -

BMW of Catonsville responded

We appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!

September 28, 2018

Service The moment I stepped in the shop to have my car serviced, Keon was excellent. He was very knowledge and passionate. I look forward to working with him More

by Sharemylyfe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keon Tobin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2018 -

BMW of Catonsville responded

Thank you for taking the time to let us know how we did! Please don't hesitate to reach out to us if there's anything more we can do!

September 26, 2018

GREAT It was a Great êxperience, Jamie Brennamen is the Best. Kept me inform of updates as to what was going on with my car and cost. More

by kenny2018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Brenneman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2018 -

BMW of Catonsville responded

Thank you for taking the time to let us know how Jamie did. We hope you have a great day!

September 26, 2018

Jamie Brenneman in Service is Awesome! If you are in need of service, do not hesitate to take your vehicle to BMW Catonsville...in particular Jamie Brenneman. She did all that was required More

by Satisfied 750 customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Brenneman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brittany Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keon Tobin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The entire staff in the temporary car loaner department.
Oct 10, 2018 -

BMW of Catonsville responded

We appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 21, 2018

Service Keon is always available to answer all of my questions. Brought my car in for servicing and come to find out I needed some work done. He explained to More

by ZW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keon Tobin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2018 -

BMW of Catonsville responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

September 20, 2018

Car repairs I came to Catonsville service center not knowing what the issue was with my car. Keon Tobin was very Hands-On with notify me and getting the job done More

by Bmw650Buyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keon Tobin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2018 -

BMW of Catonsville responded

We're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

September 11, 2018

Jaimie Brennaman is my service advisor and she is amazing!! Thanks to Jamie Brennaman for all of her support, quick responses to ensure I am always taken care of with the best care!! Jamie is extremely friendly More

by Karl123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Brenneman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2018 -

BMW of Catonsville responded

Karl, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you. Until the next time we meet, take care!

September 10, 2018

Great Service Keon Tobin is great, he always get my problem solved in a timely manner. I came in with a broken tag bracket and without hesitation he replaced it rig More

by Cheryl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keon Tobin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2018 -

BMW of Catonsville responded

Cheryl, we're happy to hear you had such a positive experience with our team! If you're ever in need of more help, please let us know! Take care!

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