BMW of Darien

I had an outstanding experience at this dealership. From the moment I arrived, I was treated with kindness and professionalism. The entire team was friendly, welcoming, and, most importantly, honest. W From the moment I arrived, I was treated with kindness and professionalism. The entire team was friendly, welcoming, and, most importantly, honest. What really stood out to me was how transparent the process was—there were no hidden fees or surprises, and I always felt well-informed about every step. Tyler, in particular, made the whole experience smooth and stress-free. He never rushed me or pushed me into making a decision. Instead, he took the time to answer all my questions, explained everything clearly, and helped me understand all my options. His knowledge and patience were truly appreciated. He also followed up consistently and made sure I had everything I needed, from payment estimates to the required documentation. Tyler guided me through the entire process with care and attention to detail, and I felt supported the whole way through. If you’re looking for a dealership that values honesty, customer service, and truly cares about your experience, I highly recommend this place—and especially working with Tyler! More

This is my second car with this dealership. It is an absolute pleasure working with them. Very professional. They are all about customer service. Can’t say enough good things about the enti It is an absolute pleasure working with them. Very professional. They are all about customer service. Can’t say enough good things about the entire staff. Dan was my service rep this last time and he was excellent. More

Dan was excellent. Provided quick service on an urgent tire matter (flat tore), He kept me informed and the car was returned the same day. Dan also ensured that the Provided quick service on an urgent tire matter (flat tore), He kept me informed and the car was returned the same day. Dan also ensured that the tire replacement was covered under the coverage I had purchased. More

Silvia and dealer were fantastic in my purchase! Making it very easy and ready for my new ride! Making it very easy and ready for my new ride! More

Tyler was responsive professional and made for a seamless transaction. Would recommend to anyone shopping for a BMW transaction. Would recommend to anyone shopping for a BMW More

Excellent service and excellent attention to my wife and me as customers. I’d certainly recommend to anyone. me as customers. I’d certainly recommend to anyone. More

Prompt and courteous service and good communication. Was very helpful in explaining what services they will be doing on my vehicle. Was very helpful in explaining what services they will be doing on my vehicle. More

Very poor customer service. Act like they could care less about solving issues and interacting with customers. Would not recommend. Act like they could care less about solving issues and interacting with customers. Would not recommend. More

Very good issues handled by Luigi. Done job well with care. Giving 5 Stars. 👍 Yes Done job well with care. Giving 5 Stars. 👍 Yes More

Vincent was fantastic! I was from out of state and did not purchase my car from that dealership yet they treated me like I just bought the most expensive one on the lot. I I was from out of state and did not purchase my car from that dealership yet they treated me like I just bought the most expensive one on the lot. I was traveling through and got a flat tire and they took me right in kept in contact with me And let me know what was going on every step of the way. They were so good. In fact I may drive from Massachusetts to purchase my next BMW from them! More