BMW of Darien - Service Center

Very customer oriented - friendly, timely and understanding. My car was returned clean. Service rep friendly and very helpful in explaining what needed to be done and making sure my new phone w understanding. My car was returned clean. Service rep friendly and very helpful in explaining what needed to be done and making sure my new phone was properly set up for Apple Play. More

Everything is top notch. Everyone in the device department was very courteous. I got my car back clean and looking like new. I highly recommend this dealer. department was very courteous. I got my car back clean and looking like new. I highly recommend this dealer. More

Excellent service. The battery in my key needed to be replaced. They took care of it very quickly. I was very satisfied with the service manager. replaced. They took care of it very quickly. I was very satisfied with the service manager. More

Great servicing experience, Patricia was awesome! Very friendly and helpful in explaining how the issues I came in with were being handled, and also what was found in addition. The video link with the mec friendly and helpful in explaining how the issues I came in with were being handled, and also what was found in addition. The video link with the mechanic explaining the issues with the car was really impressive! Thank you! More

Excellent Service Department! Staff extreme courteous. The video of the service inspection is a great way to see what the mechanics find during the initial Inspection. The video of the service inspection is a great way to see what the mechanics find during the initial Inspection. More

Everything went very smoothly. Could not have asked for better service. My only negative comment is that this survey requires no less than 25 words which is 20 words too much. better service. My only negative comment is that this survey requires no less than 25 words which is 20 words too much. More

Every time I come, it’s a terrific experience. The team is highly professional, friendly and extremely responsive. I really couldn’t ask for more. is highly professional, friendly and extremely responsive. I really couldn’t ask for more. More

Best BMW Services in the area. Frank is amazing and the service staff is polite and efficient. I love servicing my car here. Great overall experience. service staff is polite and efficient. I love servicing my car here. Great overall experience. More

BMW of Darien was a life saver during my recent visit. From the moment my tire completely deflated on the highway; they were ready to take care of me same day, set me up with a loaner, track and have my s From the moment my tire completely deflated on the highway; they were ready to take care of me same day, set me up with a loaner, track and have my specialty tire replacement shipped and serviced all within a few days. You cannot beat this service. Exemplary is the word that comes to mind and they have lived up to that standard time and time again for me. Thanks again especially to Patricia, Lina, Rony and the front desk team who always take care of me with a smile. More

I left the dealership feeling unwelcome and unappreciated despite just spending $6,359 on service and having purchase 3 cars there. Awful customer relations. When I pulled out my $50 service voucher they sa despite just spending $6,359 on service and having purchase 3 cars there. Awful customer relations. When I pulled out my $50 service voucher they said I was too late, but then they organized a meeting of 4 people who came out a proposed a credit of $50 for next service. This was in addition to the $30 car wash credit 8 got which I need to use in the next 30 days. It was too cold to wash the car today. It’s December. Now I can wait for a warm day in the next 30 days and I can drive down from Fairfield and use my $30 wash in Darien. Guess $6,359 was too small as service bill to get treated like a valued customer. This was after the service rep sent me to the cashier to settle my bill rather than explain it to me. More