BMW of Darien - Service Center

BMW Darien continues to provide excellent service . My service advisor Vincent Pampena is first rate. The best I’ve dealt with ever. At any dealer ! service advisor Vincent Pampena is first rate. The best I’ve dealt with ever. At any dealer ! More

I used mobile service to remedy an airbag recall. The technician was courteous and did the job very quickly. However he did not sanitize my car as the dealership said he would. He did tell me the parts technician was courteous and did the job very quickly. However he did not sanitize my car as the dealership said he would. He did tell me the parts of the car he touched and I then wiped them. I just feel I was misled by the dealer service department. More

Thank you .. BMW is very efficient .. My service man was excellent .. The loaner car was brought to me and my car picked up .. Great job... Then my car was brought to my home and they picked up the loaner . excellent .. The loaner car was brought to me and my car picked up .. Great job... Then my car was brought to my home and they picked up the loaner .. Excellent... More

Great job, constantly providing daily updates, explaining the issues, and working to keep the cost down by getting it covered under the warranty. Thank you. the issues, and working to keep the cost down by getting it covered under the warranty. Thank you. More

Excellent service. Couldn’t be happier . They have taken the vivid-19 situation very seriously and had curbside drop off and pick up so I felt safe going the vivid-19 situation very seriously and had curbside drop off and pick up so I felt safe going More

Very professional and great service. He always called to ask and provide very good advice. Customer didn’t feel pressured and pushed. They are doing great service dusting this crazy time ask and provide very good advice. Customer didn’t feel pressured and pushed. They are doing great service dusting this crazy time More

I took advantage of the free at home pick up and drop off for an oil change service. I had a excellent experience. Bmw Darien arrived at my home on time, called prior to arrival so I could leave the key in for an oil change service. I had a excellent experience. Bmw Darien arrived at my home on time, called prior to arrival so I could leave the key in the car (contact less) and picked up my vehicle (fully protected wearing masks and gloves) and preformed the oil changed as I requested. They even have a promotion going on for a full synthetic oil change service with premium BMW oil filter for only $59.95. My service representative kept me up to date periodically through out day via text/phone. The mechanic doing the servicing sent me a video of under my car and hood to show items/parts that were okay other items that would eventually need to be looked at or replaced as a recommendation (No extra services were forced upon me). After the service was completed, I paid over the phone and the vehicle was delivered back to my home with in the day. Highly recommend. More

$8000 in misc. repairs recommended on a X5 treated well for 50,0000 miles is a good reason not to recommend BMW or dealership. Gaskets and parts should have lasted much longer, at least as long as cars hal for 50,0000 miles is a good reason not to recommend BMW or dealership. Gaskets and parts should have lasted much longer, at least as long as cars half as expensive as my BMW. Also, recommended repairs can done for about half the price or less at other garages I’m sure. More

I’ve never had an issue with the service team - they go above & beyond & do quality work. Pricing is competitive & location to my home is convenient above & beyond & do quality work. Pricing is competitive & location to my home is convenient More