BMW of Des Moines

Great Sales & Service Experience We purchased a used Infiniti and had a couple of issues within the first couple of days. I called our excellent sales rep "Ira Booker" and he directed We purchased a used Infiniti and had a couple of issues within the first couple of days. I called our excellent sales rep "Ira Booker" and he directed us to a very helpful service manager "Kiera Harris". We were taken care of right away and experienced excellent customer service through the process. Everyone was friendly and helpful and treated us with respect. We will definitely purchase with BMW of DSM again. More

New cars, great experience! I have given this dealership a 5 star rating for so many reasons! The number one reason is because of our Client Advisor, Ira Booker. We have purchase I have given this dealership a 5 star rating for so many reasons! The number one reason is because of our Client Advisor, Ira Booker. We have purchased 2 vehicles from Ira, and each experience has been great! When someone actually gets to know the people he’s selling a car to, it’s really a beautiful thing. This gentleman took the time to get to know my family, and really listened to what we wanted and what we were looking for. The process went very smoothly and each time I come to the dealership, Ira greets me with a hug! From not knowing a person, to having that sort of relationship, I would recommend Ira and BMW of Des Moines to anyone! Solomon, in the finance department, took the time to explain our options and really wanted to make our experience a great one! We even saw him driving on the street on a different day and he remembered us and waved!! This is the kind of place you want to give your business to! More

First oil change I was called to schedule an appointment for my first oil change (I did not have to call). Set up a time and car was brought in and finished in a very I was called to schedule an appointment for my first oil change (I did not have to call). Set up a time and car was brought in and finished in a very quick and efficient manner. More

Very good experience. I was advised to have my car at the dealership by 9:30. When I arrived they were ready to start work on My vehicle. I was promised a loaner to drive I was advised to have my car at the dealership by 9:30. When I arrived they were ready to start work on My vehicle. I was promised a loaner to drive but whenI arrived there was no service vehicle for me to use. Dennis Christie andBradley Sodergren were able to find me a loaner. When it became clear that repair work would not be completed by 5pm on the 3rd ofJuly they called to make certain that that I could be without my car until July 5th.? More

Great dealership with great service Tyler was a pleasure to work with as always and I am really enjoying my new X3. This is the best dealership in town by far, as they provide world cla Tyler was a pleasure to work with as always and I am really enjoying my new X3. This is the best dealership in town by far, as they provide world class service every time I work with them. More

Car Detail I worked with Kiera in the morning. I have worked with her in the past and she has always been very professional and genuine. She made sure my car was I worked with Kiera in the morning. I have worked with her in the past and she has always been very professional and genuine. She made sure my car was ready by the end of the day which I really appreciated. I picked up the car from Dennis. He was very personable and had everything ready. More

Excellent customer service, wouldn't go anywhere else. We had a very intermittent issue with our X5, which would never cause a service light but could be felt while driving. I worked with Dennis Christie We had a very intermittent issue with our X5, which would never cause a service light but could be felt while driving. I worked with Dennis Christie in the service department on several occasions to attempt to locate the problem and took one of the service team members on a drive to attempt to locate the problem. Dennis was the best part of the service department, very friendly, providing updates and a path forward until we could find the issue. Again, the issue was intermittent, Dennis would allow us to immediately bring in the car when the problem was occurring. I couldn't be more pleased - I would also like to say my interaction with a couple of the sales team members has been exceptional as well. Jim Weaver was great to work with about an additional vehicle I was thinking about purchasing. I have dealt with several different BMW dealerships across the country, I would put Jim and Dennis at the top of my list of great people in the auto industry. Thanks again! More

Joy and Happiness When I went to BMW I knew from past experience I was going to be pleased. The staff there is very knowledgeable about their position. They care about When I went to BMW I knew from past experience I was going to be pleased. The staff there is very knowledgeable about their position. They care about you and your concerns. They answered all of my questions in a clear and concise way. I so much appreciated the way I was treated by the customer salesperson. More

Tony helped me secure the car of my dreams! I found the car of my dreams on line at BMW of Des Moines. I was so excited that I couldn't calm down, I needed to secure it and make it mine! The c I found the car of my dreams on line at BMW of Des Moines. I was so excited that I couldn't calm down, I needed to secure it and make it mine! The car was in the shop and was not available to test drive or see. After a sleepless night, I got in touch with Tony, he went out of his way to give me a special sneak peek at this little gem while it was in the shop and then helped me to secure it with a down payment. Tony you are a crazy woman's answer to sanity! Thank you so much for helping me get the most adorable car on the planet! More

Eric Huinker was great The experience purchasing a car from Eric Huinker was other-worldly. Not only did he ensure I got a great deal but we had the whole thing wrapped up The experience purchasing a car from Eric Huinker was other-worldly. Not only did he ensure I got a great deal but we had the whole thing wrapped up from shopping to closing in just an hour! This guy deserves a promotion! More